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subject:"USA"
~person:"Bilgihan, Anil"
~person:"Miao, Li"
~subject:"Brand image"
~subject:"Emotion"
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USA
Brand image
Emotion
Customer satisfaction
29
Kundenzufriedenheit
29
Consumer behaviour
24
Konsumentenverhalten
24
Dienstleistungsqualität
20
Service quality
20
Beziehungsmarketing
16
Relationship marketing
16
Customer service
6
Hotel industry
6
Hotellerie
6
Kundenservice
6
Confidence
5
Gastgewerbe
5
Hospitality industry
5
Viral marketing
5
Virales Marketing
5
Vertrauen
4
Beschwerdemanagement
3
Complaint management
3
Customer loyalty
3
Data Mining
3
Data mining
3
Markenimage
3
Mobile communications
3
Mobilkommunikation
3
Online retailing
3
Online-Handel
3
Satisfaction
3
Website
3
Airport
2
Arbeitszufriedenheit
2
Brand management
2
Customer engagement
2
Customer integration
2
Flughafen
2
Gastronomie
2
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Bilgihan, Anil
Miao, Li
Han, Heesup
23
Jang, Soocheong
11
Hyun, Sunghyup Sean
10
Barnes, Donald C.
8
Loureiro, Sandra Maria Correia
8
Mattila, Anna S.
8
Ryu, Kisang
8
Hsu, Maxwell K.
7
Prayag, Girish
7
Cobanoglu, Cihan
6
Enkawa, Takao
6
Frank, Björn
6
Hosany, Sameer
6
Huber, Frank
6
Lee, Choong-Ki
6
Vázquez Casielles, Rodolfo
6
Wong, IpKin Anthony
6
Chahal, Hardeep
5
Gil Saura, Irene
5
Gursoy, Dogan
5
Hanks, Lydia
5
Kim, Wansoo
5
Ladhari, Riadh
5
Medler-Liraz, Hana
5
Naumann, Earl
5
Ok, Chihyung
5
Paulssen, Marcel
5
Prentice, Catherine
5
Qu, Hailin
5
Rust, Roland T.
5
Sparks, Beverley
5
Torres, Edwin N.
5
Usman, Osly
5
Vinh Van Thai
5
Aksoy, Lerzan
4
Alrawadieh, Zaid
4
Baloglu, Seyhmus
4
Cai, Ruiying
4
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International journal of hospitality management
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of retailing and consumer services
1
The journal of product & brand management
1
The journal of services marketing
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
12
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1
Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions
Sukhu, Anupama
;
Choi, Hyeyoon
;
Bujisic, Milos
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 51-63
Persistent link: https://www.econbiz.de/10011988431
Saved in:
2
Peer-to-peer interactions : perspectives of Airbnb guests and hosts
Moon, Hyoungeun
;
Miao, Li
;
Hanks, Lydia
;
Line, Nathaniel D.
- In:
International journal of hospitality management
77
(
2019
),
pp. 405-414
Persistent link: https://www.econbiz.de/10011988666
Saved in:
3
The impact of servicescape on hedonic value and behavioral intentions : the importance of previous experience
Dedeoğlu, Bekir Bora
;
Bilgihan, Anil
;
Ye, Haobin
; …
- In:
International journal of hospitality management
72
(
2018
),
pp. 10-20
Persistent link: https://www.econbiz.de/10011872661
Saved in:
4
Examining the moderating role of personality traits in the relationship between brand trust and brand loyalty
Menidjel, Choukri
;
Benhabib, Abderrezzak
;
Bilgihan, Anil
- In:
The journal of product & brand management
26
(
2017
)
6
,
pp. 631-649
Persistent link: https://www.econbiz.de/10011801141
Saved in:
5
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
6
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
7
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
8
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
9
Applying flow theory to booking experiences : an integrated model in an online service context
Bilgihan, Anil
;
Nusair, Khaldoon
;
Okumus, Fevzi
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
6
,
pp. 668-678
Persistent link: https://www.econbiz.de/10011376411
Saved in:
10
Customer loyalty : a review and future directions with a special focus on the hospitality industry
Kandampully, Jay
;
Zhang, Tingting Christina
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 379-414
Persistent link: https://www.econbiz.de/10011308466
Saved in:
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