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subject:"USA"
~person:"Botti, Simona"
~person:"Gustafsson, Anders"
~person:"Ha, Jooyeon"
~person:"McFadden, Kathleen L."
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Customer satisfaction"
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USA
Konsumentenverhalten
Customer satisfaction
43
Kundenzufriedenheit
32
Dienstleistungsqualität
18
Service quality
18
Beziehungsmarketing
17
Relationship marketing
17
Consumer behaviour
16
United States
12
Customer service
9
Kundenservice
9
Satisfaction
5
Customer experience
4
Dienstleistungssektor
4
Gastronomie
4
Quality
4
Restaurant industry
4
Service industry
4
Corporate culture
3
Dienstleistung
3
Einzelhandel
3
Emotion
3
Hospital
3
Krankenhaus
3
Liquidation
3
Neue politische Ökonomie
3
Public choice
3
Quality management
3
Qualitätsmanagement
3
Retail trade
3
Service encounters
3
Services
3
Unternehmenskultur
3
Zufriedenheit
3
satisfaction
3
Airline
2
Arbeitszufriedenheit
2
Brand management
2
Corporate Social Responsibility
2
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14
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2
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Article
22
Book / Working Paper
3
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Article in journal
22
Aufsatz in Zeitschrift
22
Arbeitspapier
1
Graue Literatur
1
Hochschulschrift
1
Non-commercial literature
1
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1
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1
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English
25
Author
All
Botti, Simona
Gustafsson, Anders
Ha, Jooyeon
McFadden, Kathleen L.
Han, Heesup
54
Mattila, Anna S.
28
Usman, Osly
20
Jang, Soocheong
18
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Aksoy, Lerzan
15
Hyun, Sunghyup Sean
15
Loureiro, Sandra Maria Correia
13
Prybutok, Victor R.
13
Söderlund, Magnus
13
Balaji, M. S.
12
Keiningham, Timothy
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Barnes, Donald C.
11
Huber, Frank
11
Rather, Raouf Ahmad
11
Ahn, Jiseon
10
Frank, Björn
10
Gursoy, Dogan
10
Kim, Jinkyung Jenny
10
Kim, Wansoo
10
Kim, Woo Gon
10
Liu, Chih-Hsing
10
Quach, Sara
10
Sparks, Beverley
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Enkawa, Takao
9
Homburg, Christian
9
Hsu, Maxwell K.
9
Miao, Li
9
Muskat, Birgit
9
Park, Jungkun
9
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International journal of hospitality management
4
Journal of business research : JBR
4
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of retailing
2
Quality management journal : QMJ
2
HEC Paris research paper series
1
International journal of production economics
1
International journal of quality and service sciences
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of operations management
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
The University of Michigan Business School management series
1
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ECONIS (ZBW)
25
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1
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10
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25
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1
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
2
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
3
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
4
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
5
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
6
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
7
Seeking and avoiding choice closure to enhance outcome satisfaction
Gu, Yangjie
;
Botti, Simona
;
Faro, David
-
2018
Persistent link: https://www.econbiz.de/10012118341
Saved in:
8
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
9
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
10
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
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