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subject:"USA"
~person:"Botti, Simona"
~person:"Ha, Jooyeon"
~person:"McFadden, Kathleen L."
~person:"Wong, IpKin Anthony"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Customer satisfaction"
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USA
Konsumentenverhalten
Customer satisfaction
43
Kundenzufriedenheit
42
Dienstleistungsqualität
22
Service quality
22
Consumer behaviour
19
Beziehungsmarketing
16
Relationship marketing
16
Gambling
11
Glücksspiel
11
United States
11
Brand image
5
Gastronomie
5
Markenimage
5
Restaurant industry
5
Satisfaction
5
Tourism
5
Tourismus
5
Arbeitszufriedenheit
4
Brand management
4
China
4
Holiday behaviour
4
Hospital
4
Job satisfaction
4
Krankenhaus
4
Markenführung
4
Quality management
4
Qualitätsmanagement
4
Urlaubsverhalten
4
Zufriedenheit
4
satisfaction
4
Corporate culture
3
Customer loyalty
3
Customer retention
3
Dienstleistungssektor
3
Event marketing
3
Event-Marketing
3
Kundenbindung
3
Kundenbindungsprogramm
3
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Undetermined
15
Free
1
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Article
27
Book / Working Paper
2
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Article in journal
27
Aufsatz in Zeitschrift
27
Arbeitspapier
1
Graue Literatur
1
Hochschulschrift
1
Non-commercial literature
1
Thesis
1
Working Paper
1
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Language
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English
29
Author
All
Botti, Simona
Ha, Jooyeon
McFadden, Kathleen L.
Wong, IpKin Anthony
Han, Heesup
54
Mattila, Anna S.
28
Usman, Osly
20
Jang, Soocheong
18
Prentice, Catherine
17
Bilgihan, Anil
16
Prayag, Girish
16
Aksoy, Lerzan
15
Hyun, Sunghyup Sean
15
Gustafsson, Anders
13
Loureiro, Sandra Maria Correia
13
Prybutok, Victor R.
13
Söderlund, Magnus
13
Balaji, M. S.
12
Keiningham, Timothy
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Barnes, Donald C.
11
Huber, Frank
11
Rather, Raouf Ahmad
11
Ahn, Jiseon
10
Frank, Björn
10
Gursoy, Dogan
10
Kim, Jinkyung Jenny
10
Kim, Wansoo
10
Kim, Woo Gon
10
Liu, Chih-Hsing
10
Quach, Sara
10
Sparks, Beverley
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Enkawa, Takao
9
Homburg, Christian
9
Hsu, Maxwell K.
9
Miao, Li
9
Muskat, Birgit
9
Park, Jungkun
9
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Published in...
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International journal of hospitality management
8
Journal of travel and tourism marketing
3
International journal of contemporary hospitality management
2
Journal of business research : JBR
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Quality management journal : QMJ
2
Tourism management : research, policies, practice
2
HEC Paris research paper series
1
International journal of production economics
1
Journal of operations management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vacation marketing
1
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ECONIS (ZBW)
29
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1
Service attribute prioritization based on the marginal utility of attribute performance
Pan, Mengqiang
;
Li, Nao
;
Law, Chun Hung Roberts
;
Huang, …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440006
Saved in:
2
Seeking and avoiding choice closure to enhance outcome satisfaction
Gu, Yangjie
;
Botti, Simona
;
Faro, David
-
2018
Persistent link: https://www.econbiz.de/10012118341
Saved in:
3
The effect of event supportive service environment and authenticity in the quality-value-satisfaction framework
Wong, IpKin Anthony
;
Ji, Mingjie
;
Liu, Matthew Tingchi
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
4
,
pp. 563-586
Persistent link: https://www.econbiz.de/10011912254
Saved in:
4
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
5
A multilevel synthesis of subjective and objective measures of foodservices in the experience process
Wen, Huijun
;
Wong, IpKin Anthony
;
Kim, Seongseop
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328008
Saved in:
6
The role of relationship quality and loyalty program in tourism shopping : a multilevel investigation
Lam, Iok Keng Veronica
;
Wong, IpKin Anthony
- In:
Journal of travel and tourism marketing
37
(
2020
)
1
,
pp. 92-111
Persistent link: https://www.econbiz.de/10012289263
Saved in:
7
Cocreation of the hospitality brand experience: a triadic interaction model
Lin, Zhiwei
;
Wong, IpKin Anthony
- In:
Journal of vacation marketing
26
(
2020
)
4
,
pp. 412-426
Persistent link: https://www.econbiz.de/10012265226
Saved in:
8
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
9
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
Saved in:
10
Seeking and avoiding choice closure to enhance outcome satisfaction
Gu, Yangjie
;
Botti, Simona
;
Faro, David
- In:
Journal of consumer research : JCR ; an …
45
(
2018
)
4
,
pp. 792-809
Persistent link: https://www.econbiz.de/10011951061
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