//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"Verbraucherzufriedenheit"
~isPartOf:"International journal of quality & reliability management"
~isPartOf:"Service business"
~subject:"Electronic Commerce"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Verbraucherzufriedenheit"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Verbraucherzufriedenheit
Electronic Commerce
Customer satisfaction
141
Kundenzufriedenheit
141
Dienstleistungsqualität
109
Service quality
109
Consumer behaviour
59
Konsumentenverhalten
59
Beziehungsmarketing
58
Relationship marketing
58
Satisfaction
27
Beschwerdemanagement
20
Complaint management
20
Quality management
20
Qualitätsmanagement
20
E-commerce
14
Customer loyalty
12
Customer service
12
Dienstleistungssektor
12
Kundenservice
12
Online retailing
12
Online-Handel
12
Service industry
12
Einzelhandel
10
Gesundheitsversorgung
10
Health care
10
Hospital
10
Krankenhaus
10
Retail trade
10
Confidence
9
Emotion
9
Gesundheitswesen
9
Health care system
9
Loyalty
9
Vertrauen
9
Lieferantenmanagement
8
Supplier relationship management
8
Trust
8
Justice
7
Patienten
7
Patients
7
more ...
less ...
Online availability
All
Undetermined
14
Type of publication
All
Article
14
Type of publication (narrower categories)
All
Article in journal
14
Aufsatz in Zeitschrift
14
Language
All
English
14
Author
All
Adhikari, Arnab
1
Alarifi, Areej Abdulrahman
1
Biswas, A.
1
Chen, Ja-Shen
1
Cheng, Min-Jhih
1
Chiu, Pei-Chun
1
Choi, Sukbong
1
Hong, Soon Goo
1
Hung, Shiu-Wan
1
Husain, Khalid Sami
1
Janupiboon, Thanyamai P.
1
Jiang, Ling
1
Jun, Minjoon
1
Kamalanon, Piyanoot
1
Kim, Jin Min
1
Lee, Donhee
1
Lee, Jae Beom
1
Lee, Sang Gun
1
Lee, Sang M.
1
Lee, Sin-bok
1
Llach, Josep
1
Mamakou, Xenia J.
1
Manresa, Alba
1
Medeiros, Francisco de Assis da Silva
1
Milesi, Maria
1
Mishra, Pravudatta
1
Mukherjee, Arindam
1
Nandankar, Sunil
1
Oliveira, Alessandro Silva de
1
Patel, S. K.
1
Pereira, Hélia Gonçalves
1
Rita, Paulo
1
Sachan, Amit
1
Salgueiro, Maria de Fátima
1
Satapathy, Suchismita
1
Seyedeh Fatemeh Kalantarzadeh Tezerjany
1
Silva, Dirceu da
1
Silva, Matheus Alberto Rodrigues
1
Souki, Gustavo Quiroga
1
Vila-Brunet, Neus
1
more ...
less ...
Published in...
All
International journal of quality & reliability management
Service business
Journal of retailing and consumer services
46
SpringerLink / Bücher
36
International journal of electronic marketing and retailing : IJEMR
17
Journal of internet commerce
17
Gabler Edition Wissenschaft
16
International journal of electronic customer relationship management : IJECRM
16
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
14
International journal of business information systems : IJBIS
13
Research
11
Asia Pacific journal of marketing and logistics
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
Cogent business & management
8
Europäische Hochschulschriften / 5
8
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
8
Information systems and e-business management : ISeB
8
International journal of hospitality management
8
International journal of retail and distribution management
8
Journal of business research : JBR
8
The service industries journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Electronic commerce research and applications
7
Journal of travel and tourism marketing
7
Neue betriebswirtschaftliche Forschung : Nbf
7
Schriftenreihe Schwerpunkt Marketing
7
Springer eBook Collection / Business and Economics
7
Wissenschaftliche Arbeitspapiere / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Basler Schriften zum Marketing
6
Electronic markets : the international journal on networked business
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
International journal of quality and service sciences
6
Reihe: Marketing : MAR
6
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
6
Applied Marketing Science / Angewandte Marketingforschung
5
Gabler-Edition Wissenschaft
5
International journal of electronic business
5
International journal of production economics
5
International journal of public sector performance management : IJPSPM
5
Journal of Contemporary Issues in Business and Government
5
more ...
less ...
Source
All
ECONIS (ZBW)
14
Showing
1
-
10
of
14
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
2
Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
Saved in:
3
Appraise the role of novelty-seeking on consumers' satisfaction using online food delivery applications
Seyedeh Fatemeh Kalantarzadeh Tezerjany
- In:
International journal of quality & reliability management
41
(
2024
)
4
,
pp. 1142-1164
Persistent link: https://www.econbiz.de/10014520404
Saved in:
4
Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Oliveira, Alessandro Silva de
;
Souki, Gustavo Quiroga
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2559-2580
Persistent link: https://www.econbiz.de/10014470801
Saved in:
5
Which antecedents contribute most to the loyal behaviour of online second-hand market shoppers?
Llach, Josep
;
Vila-Brunet, Neus
;
Manresa, Alba
- In:
International journal of quality & reliability management
40
(
2023
)
9
,
pp. 2064-2082
Persistent link: https://www.econbiz.de/10014429660
Saved in:
6
Electronic service quality (e-SQ) measurement : a cross-functional review
Nandankar, Sunil
;
Sachan, Amit
;
Mukherjee, Arindam
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
Saved in:
7
The influence of Internet banking services quality on e-customers' satisfaction of Saudi banks : comparison study before and during COVID-19
Alarifi, Areej Abdulrahman
;
Husain, Khalid Sami
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 496-516
Persistent link: https://www.econbiz.de/10013535697
Saved in:
8
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
9
Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? : a multi-channel view
Hung, Shiu-Wan
;
Cheng, Min-Jhih
;
Chiu, Pei-Chun
- In:
Service business
13
(
2019
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10011965788
Saved in:
10
A comparative analysis of electronic service quality in the online open market and social commerce : the case of Korean young adults
Choi, Sukbong
;
Kim, Jin Min
- In:
Service business
12
(
2018
)
2
,
pp. 403-433
Persistent link: https://www.econbiz.de/10011915085
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->