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type:"article"
~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Total quality management & business excellence"
~subject:"Customer satisfaction"
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Customer satisfaction
Fuzzy sets
147
Fuzzy-Set-Theorie
147
Multi-criteria analysis
32
Multikriterielle Entscheidungsanalyse
32
Innovation
25
AHP approach
21
AHP-Verfahren
21
Airport
20
Dienstleistungsqualität
20
Flughafen
20
Service quality
20
Innovation management
18
Innovationsmanagement
18
Qualitative Methode
15
Qualitative method
15
Airline
12
Fluggesellschaft
12
Quality management
12
Qualitätsmanagement
12
fsQCA
11
Fuzzy set qualitative comparative analysis
10
Kundenzufriedenheit
10
Air transport
9
Consumer behaviour
9
Konsumentenverhalten
9
Luftverkehr
9
Firm performance
8
Unternehmenserfolg
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Data envelopment analysis
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Data-Envelopment-Analyse
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Decision
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Entscheidung
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Performance measurement
7
Performance-Messung
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Operations Research
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Operations research
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Qualitative comparative analysis
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Abebe, Birhanu Beshah
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Azad, Mohsen Farzaneh
1
Beheshtinia, Mohammad Ali
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Chang, Chao-Chin
1
Chen, Li-Fei
1
Chiu, Fu-Hsuan
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Del Chiappa, Giacomo
1
Deveci, Muhammet
1
Ding, Ji-Feng
1
Disegna, Marta
1
Dvivedi, Akshay
1
Filketu, Sisay
1
Gonnon, Martin
1
Hsiao, Yu-Hsiang
1
Hsu, Shih-yun
1
John, Robert
1
Lin, Chien-Pang
1
Lupo, Toni
1
Marshall, Roger
1
Martín, Juan Carlos
1
Miranda, Sandra
1
Prayag, Girish
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Queiró, Rita
1
Román García, Concepción
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Journal of air transport management
Journal of business research : JBR
Total quality management & business excellence
International journal of production research
4
International journal of services, economics and management
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Fuzzy economic review : the review of the International Association for Fuzzy-Set Management and Economy
3
Transportation research / E : an international journal
2
Administrative Sciences : open access journal
1
Analysis of socio-economic conditions : insights from a fuzzy multidimensional aproach
1
Benchmarking : an international journal
1
Decision Analytics
1
Electronic commerce research and applications
1
Enterprise information systems
1
IEEE transactions on engineering management : EM
1
International journal of business and systems research : IJBSR
1
International journal of economic perspectives : IJEP
1
International journal of education economics and development : IJEED
1
International journal of information technology and management : IJITM
1
International journal of management and decision making : IJMDM
1
International journal of productivity and quality management : IJPQM
1
International journal of quality and innovation
1
International journal of services and operations management
1
International journal of services technology and management : IJSTM
1
International journal of shipping and transport logistics : IJSTL
1
Journal of food products marketing
1
Journal of industrial engineering and management : JIEM
1
Journal of management and strategy : JMS
1
Journal of retailing and consumer services
1
Journal of strategic marketing
1
Management decision : MD
1
Marketing intelligence & planning
1
Modern analysis of customer surveys : with applications using R
1
Modern economy
1
Operational research : an international journal
1
Review of managerial science
1
Service business
1
Socio-economic planning sciences : the international journal of public sector decision-making
1
Supply chain sustainability : modeling and innovative research frameworks
1
The TQM journal : the international review of organizational improvement
1
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1
Coping, rumination, and electronic word-of-mouth : segmenting consumer responses to service failure via fuzzy clustering
Gonnon, Martin
;
Taheri, Babak
;
Disegna, Marta
;
Prayag, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014380316
Saved in:
2
A fuzzy QFD approach using SERVQUAL and Kano models under budget constraint for hotel services
Beheshtinia, Mohammad Ali
;
Azad, Mohsen Farzaneh
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 808-830
Persistent link: https://www.econbiz.de/10012199789
Saved in:
3
Decision-making on job satisfaction improvement programmes using fuzzy QFD model : a case study in Ethiopia
Filketu, Sisay
;
Dvivedi, Akshay
;
Abebe, Birhanu Beshah
- In:
Total quality management & business excellence
30
(
2019
)
10
,
pp. 1068-1091
Persistent link: https://www.econbiz.de/10012199815
Saved in:
4
Perceived service quality and customer satisfaction : a fuzzy set QCA approach in the railway sector
Miranda, Sandra
;
Tavares, Patrícia
;
Queiró, Rita
- In:
Journal of business research : JBR
89
(
2018
),
pp. 371-377
Persistent link: https://www.econbiz.de/10011881817
Saved in:
5
Interval type-2 hesitant fuzzy set method for improving the service quality of domestic airlines in Turkey
Deveci, Muhammet
;
Özcan, Ender
;
John, Robert
;
Öner, …
- In:
Journal of air transport management
69
(
2018
),
pp. 83-98
Persistent link: https://www.econbiz.de/10011865565
Saved in:
6
Service quality of airports' food and beverage retailers : a fuzzy approach
Del Chiappa, Giacomo
;
Martín, Juan Carlos
;
Román …
- In:
Journal of air transport management
53
(
2016
),
pp. 105-113
Persistent link: https://www.econbiz.de/10011546123
Saved in:
7
Assessing customer value for express service providers : an empirical study from shippers' perspective in Taiwan
Ding, Ji-Feng
;
Shyu, Wen-Hwa
;
Yeh, Chun-Tsen
;
Tingg, Pi-Hui
- In:
Journal of air transport management
55
(
2016
),
pp. 203-212
Persistent link: https://www.econbiz.de/10011547854
Saved in:
8
Configurational path to customer satisfaction and stickiness for a restaurant chain using fuzzy set qualitative comparative analysis
Hsiao, Yu-Hsiang
;
Chen, Li-Fei
;
Chang, Chao-Chin
;
Chiu, …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2939-2949
Persistent link: https://www.econbiz.de/10011507829
Saved in:
9
Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily
Lupo, Toni
- In:
Journal of air transport management
42
(
2015
),
pp. 249-259
Persistent link: https://www.econbiz.de/10010481998
Saved in:
10
General theory of cultures' consequences on international tourism behavior
Woodside, Arch G.
;
Hsu, Shih-yun
;
Marshall, Roger
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 785-799
Persistent link: https://www.econbiz.de/10009229010
Saved in:
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