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type:"article"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Total quality management & business excellence"
~subject:"Customer satisfaction"
~subject:"Multi-criteria analysis"
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Search: subject_exact:"Unscharfe Logik"
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Customer satisfaction
Multi-criteria analysis
Fuzzy sets
105
Fuzzy-Set-Theorie
105
Innovation
25
Innovation management
18
Innovationsmanagement
18
Qualitative Methode
15
Qualitative method
15
Dienstleistungsqualität
12
Service quality
12
Quality management
11
Qualitätsmanagement
11
fsQCA
11
Fuzzy set qualitative comparative analysis
10
Consumer behaviour
9
Konsumentenverhalten
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Firm performance
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Unternehmenserfolg
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AHP approach
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AHP-Verfahren
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Decision
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Entscheidung
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Kundenzufriedenheit
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Multikriterielle Entscheidungsanalyse
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Operations Research
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Operations research
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Qualitative comparative analysis
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Welt
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World
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Fuzzy set qualitative comparative analysis (fsQCA)
5
Fuzzy-set qualitative comparative analysis
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Performance measurement
5
Performance-Messung
5
Beziehungsmarketing
4
Brand image
4
Brand management
4
FsQCA
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Fuzzy set QCA
4
Fuzzy set analysis
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Prasher, Ajay
2
Singh, Ajwinder
2
Abebe, Birhanu Beshah
1
Azad, Mohsen Farzaneh
1
Beheshtinia, Mohammad Ali
1
Chakraborty, Abhishek
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Chang, Chao-Chin
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Chen, Li-Fei
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Chiu, Fu-Hsuan
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Delen, Dursun
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Deveci, Muhammet
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Disegna, Marta
1
Dvivedi, Akshay
1
Erginel, Nihal
1
Filketu, Sisay
1
Gokasar, Ilgin
1
Gonnon, Martin
1
Hsiao, Yu-Hsiang
1
Hsu, Shih-yun
1
Hung, Yun-Wei
1
Kao, Ling-Jing
1
Kayapınar, Sema
1
Kular, Navdeep Kaur
1
Lin, Hung-Tse
1
Lu, Cheng-Chin
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Marshall, Roger
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Miranda, Sandra
1
Pamucar, Dragan
1
Prayag, Girish
1
Queiró, Rita
1
Sarangi, Subrat
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Simic, Vladimir
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Taheri, Babak
1
Tavares, Patrícia
1
Triantis, Konstantinos P.
1
Woodside, Arch G.
1
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Journal of business research : JBR
Total quality management & business excellence
International journal of production research
64
Fuzzy optimization and decision making : a journal of modeling and computation under uncertainty
53
European journal of operational research : EJOR
45
Opsearch : journal of the Operational Research Society of India
42
International journal of production economics
37
Group decision and negotiation
31
Journal of the Operational Research Society
31
Journal of air transport management
29
International journal of productivity and quality management : IJPQM
27
Technological forecasting & social change : an international journal
24
International journal of services and operations management
23
Operational research : an international journal
21
IEEE transactions on engineering management : EM
20
Economic research
19
International journal of logistics systems and management
19
Socio-economic planning sciences : the international journal of public sector decision-making
19
Journal of industrial engineering international
18
Benchmarking : an international journal ; BIJ
15
International journal of business information systems : IJBIS
15
Journal of the Operational Research Society : OR
15
Decision analytics journal
14
International journal of applied management science
14
International journal of logistics systems and management : IJLSM
14
International journal of management and decision making : IJMDM
14
Journal of business economics and management
14
International journal of procurement management
12
Journal of industrial engineering and management : JIEM
12
RAIRO / Operations research
12
Fuzzy economic review : the review of the International Association for Fuzzy-Set Management and Economy
11
International journal of quality & reliability management
11
Omega : the international journal of management science
11
International journal of process management and benchmarking : IJPMB
10
European journal of industrial engineering : EJIE
9
INFOR : information systems and operational research
8
International journal of business and systems research
8
International journal of business performance and supply chain modelling : IJBPSCM
8
International journal of strategic property management
8
Operations research perspectives
8
Transportation research / E : an international journal
8
Financial innovation : FIN
7
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ECONIS (ZBW)
12
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1
Unveiling the dimensions of digital transformation : a comprehensive taxonomy and assessment model for business
Kao, Ling-Jing
;
Chiu, Chih-Chou
;
Lin, Hung-Tse
;
Hung, …
- In:
Journal of business research : JBR
176
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014549691
Saved in:
2
Coping, rumination, and electronic word-of-mouth : segmenting consumer responses to service failure via fuzzy clustering
Gonnon, Martin
;
Taheri, Babak
;
Disegna, Marta
;
Prayag, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014380316
Saved in:
3
An analytics approach to decision alternative prioritization for zero-emission zone logistics
Deveci, Muhammet
;
Pamucar, Dragan
;
Gokasar, Ilgin
; …
- In:
Journal of business research : JBR
146
(
2022
),
pp. 554-570
Persistent link: https://www.econbiz.de/10013271444
Saved in:
4
Multimarket competition effects on product line decisions : a multi-objective decision model in fast moving consumer goods industry
Sarangi, Subrat
;
Chakraborty, Abhishek
;
Triantis, …
- In:
Journal of business research : JBR
133
(
2021
),
pp. 388-398
Persistent link: https://www.econbiz.de/10012590248
Saved in:
5
Assessment of hospital service quality parameters from patient, doctor and employees' perspectives
Singh, Ajwinder
;
Prasher, Ajay
;
Kular, Navdeep Kaur
- In:
Total quality management & business excellence
31
(
2020
)
13
,
pp. 1467-1486
Persistent link: https://www.econbiz.de/10012312238
Saved in:
6
Measuring healthcare service quality from patients' perspective : using Fuzzy AHP application
Singh, Ajwinder
;
Prasher, Ajay
- In:
Total quality management & business excellence
30
(
2019
)
3
,
pp. 284-300
Persistent link: https://www.econbiz.de/10012199757
Saved in:
7
A fuzzy QFD approach using SERVQUAL and Kano models under budget constraint for hotel services
Beheshtinia, Mohammad Ali
;
Azad, Mohsen Farzaneh
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 808-830
Persistent link: https://www.econbiz.de/10012199789
Saved in:
8
Decision-making on job satisfaction improvement programmes using fuzzy QFD model : a case study in Ethiopia
Filketu, Sisay
;
Dvivedi, Akshay
;
Abebe, Birhanu Beshah
- In:
Total quality management & business excellence
30
(
2019
)
10
,
pp. 1068-1091
Persistent link: https://www.econbiz.de/10012199815
Saved in:
9
Designing the airport service with fuzzy QFD based on SERVQUAL integrated with a fuzzy multi-objective decision model
Kayapınar, Sema
;
Erginel, Nihal
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1429-1448
Persistent link: https://www.econbiz.de/10012199895
Saved in:
10
Perceived service quality and customer satisfaction : a fuzzy set QCA approach in the railway sector
Miranda, Sandra
;
Tavares, Patrícia
;
Queiró, Rita
- In:
Journal of business research : JBR
89
(
2018
),
pp. 371-377
Persistent link: https://www.econbiz.de/10011881817
Saved in:
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