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type:"article"
~subject:"Innovation diffusion"
~subject:"Innovationsakzeptanz"
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Search: subject_exact:"Selbstbedienung"
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Innovation diffusion
Innovationsakzeptanz
Selbstbedienung
381
Self-service
365
Consumer behaviour
208
Konsumentenverhalten
208
Kundenzufriedenheit
114
Customer satisfaction
113
Dienstleistungsqualität
106
Service quality
106
Innovation adoption
81
Self-service technology
50
Einzelhandel
47
Retail trade
46
Beziehungsmarketing
45
Relationship marketing
45
Technischer Fortschritt
36
Technological change
36
Electronic Banking
30
Electronic banking
30
self-service technology
30
USA
28
United States
24
Customer integration
22
Kundenintegration
22
Beschwerdemanagement
20
Complaint management
20
Deutschland
20
Self-service technologies
19
Customer service
18
E-commerce
18
Electronic Commerce
18
Kundenservice
18
Food retailing
17
Innovationsdiffusion
17
Internet
17
Lebensmitteleinzelhandel
17
Dienstleistungssektor
16
Hotel industry
16
Hotellerie
16
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40
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5
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Book / Working Paper
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Article in journal
80
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80
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4
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4
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English
85
German
1
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Kaushik, Arun Kumar
6
Rahman, Zillur
5
Wang, Cheng
3
Alalwan, Ali Abdallah
2
Dwivedi, Yogesh Kumar
2
Elliott, Kevin M.
2
Gupta, Sangeeta
2
Lee, Hyun-Joo
2
Lin, Jiun-sheng Chris
2
MacQuilken, Lisa
2
Meng, Juan
2
Meuter, Matthew L.
2
Pezoldt, Kerstin
2
Robertson, Nichola
2
Agrawal, Amit Kumar
1
Agyei-Owusu, Benjamin
1
Ahn, Jee Ahe
1
Aimin, Wang
1
Al-Dwairi, Radwan Moh’d
1
Al-Shuridah, Obaid
1
Andreassen, Tor W.
1
Archana Singh
1
Artis, Andrew B.
1
Asamoah, David
1
Asenso, Grace Birago
1
Baabdullah, Abdullah Mohammed
1
Barua, Zapan
1
Bitner, Mary Jo
1
Blut, Markus
1
Brewer, Pearl
1
Bulmer, Sandy
1
Castellanos, Cassandra
1
Chang, Hsing-chi
1
Chao, Hang-yi
1
Chen, Ching-fu
1
Chen, Chun-der
1
Chen, Jason C. H.
1
Chiou, Yu-hsiu
1
Cho, Hyeon Jeong
1
Cho, Wonae
1
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Journal of retailing and consumer services
5
The journal of services marketing
5
The service industries journal
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of travel and tourism marketing
3
Services marketing quarterly
3
The international review of retail, distribution and consumer research
3
Information systems management
2
International journal of contemporary hospitality management
2
Journal of business research : JBR
2
Managing service quality : MSQ ; an international journal
2
Service business
2
The international journal of bank marketing : IJBM
2
AMS review : official publication of the Academy of Marketing Science
1
Australian journal of management
1
Cogent business & management
1
Die informatisierte Service-Ökonomie : Veränderungen im privaten und öffentlichen Sektor
1
E-Service : new directions in theory and practice
1
European journal of marketing : EJM
1
European retail research
1
Global business and finance review
1
Handel in Theorie und Praxis : Festschrift zum 60. Geburtstag von Prof. Dr. Dirk Möhlenbruch
1
Human systems management : HSM
1
Innovating for trust
1
International business and economics research journal
1
International journal of business information systems : IJBIS
1
International journal of enterprise information systems : an official publication of the Information Resources Management Association
1
International journal of hospitality management
1
International journal of logistics systems and management : IJLSM
1
International journal of management concepts and philosophy : IJMCP
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
International journal of retail & distribution management
1
International journal of retail and distribution management
1
International journal of services and operations management
1
Inventi impact: service sector
1
Journal of Asian finance, economics and business : JAFEB
1
Journal of Indian business research
1
Journal of air transport management
1
Journal of consumer behaviour : an international research review
1
Journal of financial services marketing : JFSM
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ECONIS (ZBW)
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71
An integrated attitude model of self-service technologies : evidence from online stock trading systems brokers
Liu, Shu-fang
;
Huang, Li-shia
;
Chiou, Yu-hsiu
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1823-1835
Persistent link: https://www.econbiz.de/10009582174
Saved in:
72
Consumer complaints and recovery through guaranteeing self-service technology
Robertson, Nichola
;
MacQuilken, Lisa
;
Kandampully, Jay
- In:
Journal of consumer behaviour : an international …
11
(
2012
)
1
,
pp. 21-30
Persistent link: https://www.econbiz.de/10009508885
Saved in:
73
The influence of technology readiness on the evaluation of self-service technology attributes and resulting attitude toward technology usage
Elliott, Kevin M.
;
Meng, Juan
;
Hall, Mark
- In:
Services marketing quarterly
33
(
2012
)
4
,
pp. 311-329
Persistent link: https://www.econbiz.de/10009671253
Saved in:
74
Consumers’ behavioral intentions toward self-service technology in the emerging markets
Kaur, Gurjeet
;
Gupta, Sangeeta
- In:
Journal of global marketing
25
(
2012
)
5
,
pp. 241-261
Persistent link: https://www.econbiz.de/10009756665
Saved in:
75
The effect of technology readiness on customers' attitudes toward self-service technology and its adoption : the empirical study of U. S. airline self-service check-in kiosks
Lee, Woojin
;
Castellanos, Cassandra
;
Choi, H. S. Chris
- In:
Journal of travel and tourism marketing
29
(
2012
)
7/8
,
pp. 731-743
Persistent link: https://www.econbiz.de/10009711005
Saved in:
76
Akzeptanz von Self-Service-Technologien: State of the Art
Pezoldt, Kerstin
;
Schliewe, Jana
- In:
Schmalenbachs Zeitschrift für betriebswirtschaftliche …
64
(
2012
)
2
,
pp. 205-253
Persistent link: https://www.econbiz.de/10009514805
Saved in:
77
Antecedents of technology-based self-service acceptance : a proposed model
Oghazi, Pejvak
;
Mostaghel, Rana
;
Hultman, Magnus
; …
- In:
Services marketing quarterly
33
(
2012
)
3
,
pp. 195-210
Persistent link: https://www.econbiz.de/10009583093
Saved in:
78
Impact of individual differences and consumers' readiness on likelihood of using self-service technologies at hospitality settings
Kim, Jungsun Sunny
;
Christodoulidou, Natasa
;
Brewer, Pearl
- In:
Journal of hospitality & tourism research : JHTR ; the …
36
(
2012
)
1
,
pp. 85-114
Persistent link: https://www.econbiz.de/10009504063
Saved in:
79
Refinement of the technology readiness index scale : a replication and cross-validation in the self-service technolgy context
Lin, Jiun-sheng Chris
;
Hsieh, Pei-ling
- In:
Journal of service management
23
(
2012
)
1
,
pp. 34-53
Persistent link: https://www.econbiz.de/10009534369
Saved in:
80
The role of self-service technologies in restoring justice
Mattila, Anna S.
;
Cho, Wonae
;
Ro, Heejung Cheyenne
- In:
Journal of business research : JBR
64
(
2011
)
4
,
pp. 348-355
Persistent link: https://www.econbiz.de/10008859035
Saved in:
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