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type_genre:"Article in journal"
~isPartOf:"International journal of work innovation : IJWI"
~isPartOf:"OR spectrum : quantitative approaches in management"
~isPartOf:"The service industries journal"
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Search: subject_exact:"Call center"
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Call centre
16
Callcenter
16
Queueing theory
6
Theorie
6
Theory
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Warteschlangentheorie
6
Dienstleistungsqualität
4
Service quality
4
Arbeitszufriedenheit
3
Job satisfaction
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Deutschland
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Performance measurement
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Performance-Messung
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call centre
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work organisation
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Arbeitsgruppe
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Beziehungsmarketing
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Business ethics
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CCs
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Callback
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Capacity planning
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Controlling
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Corporate Social Responsibility
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Corporate social responsibility
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Crew scheduling
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Customer satisfaction
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Economic ethics
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Article in journal
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16
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16
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Dun, Zanna van
2
Helber, Stefan
2
Henseler, Jörg
2
Koole, Ger M.
2
Aguir, Salah
1
Akşin, O. Zeynep
1
Backhouse, Chris J.
1
Bloemer, Johanna M.
1
Bloemer, Josée
1
Cavazotte, Flavia
1
Chauvet, Fabrice
1
Csillag, Sara
1
Ding, Sihan
1
Gal, Tali
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Henken, Kirsten
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Jaaron, Ayham A. M.
1
Jiménez, Tania
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Jouini, Oualid
1
Jouini, Qualid
1
Karaesmen, Fikri
1
Kiss, Csaba Gy.
1
Koskina, Aikaterini
1
Lasmar, Luis Cesar Chehab
1
Legros, Benjamin
1
Liao, Shuangqing
1
Mandelbaum, Avi
1
Mei, R. D. van der
1
Moreno, Valter
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Pyöriä, Pasi
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Rymon, Talia
1
Saari, Tiina
1
Shumsky, Robert A.
1
Stolletz, Raik
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Szilas, Roland
1
Takacs, Sandor
1
Timmor, Yaron
1
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International journal of work innovation : IJWI
OR spectrum : quantitative approaches in management
The service industries journal
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
European journal of industrial relations
9
International employment relations review
9
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
Journal of business research : JBR
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Employee relations
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Managing service quality : MSQ ; an international journal
5
SA journal of human resource management : SAJHRM
5
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
4
International journal of services and operations management
4
Omega : the international journal of management science
4
Administrative Sciences : open access journal
3
European management journal
3
Harvard-Business-Manager : das Wissen der Besten
3
Human resource management
3
Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
3
International journal of electronic customer relationship management : IJECRM
3
Journal of service research : JSR
3
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
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ECONIS (ZBW)
16
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1
Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
Saved in:
2
Call centers with a postponed callback offer
Legros, Benjamin
;
Ding, Sihan
;
Mei, R. D. van der
; …
- In:
OR spectrum : quantitative approaches in management
39
(
2017
)
4
,
pp. 1097-1125
Persistent link: https://www.econbiz.de/10011777097
Saved in:
3
Causes and preconditions for organisational commitment in knowledge work : a comparison of two expert organisations
Saari, Tiina
;
Pyöriä, Pasi
- In:
International journal of work innovation : IJWI
1
(
2015
)
3
,
pp. 271-286
Persistent link: https://www.econbiz.de/10011546199
Saved in:
4
Staffing a call center with uncertain non-stationary arrival rate and flexibility
Liao, Shuangqing
;
Koole, Ger M.
;
Van Delft, Christian
; …
- In:
OR spectrum : quantitative approaches in management
34
(
2012
)
3
,
pp. 691-721
Persistent link: https://www.econbiz.de/10009559848
Saved in:
5
Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
Saved in:
6
Ethical dilemmas in call centres : how to survive in the modern sweatshops?
Csillag, Sara
;
Takacs, Sandor
;
Kiss, Csaba Gy.
;
Szilas, …
- In:
International journal of work innovation : IJWI
1
(
2012
)
1
,
pp. 42-64
Persistent link: https://www.econbiz.de/10010362633
Saved in:
7
Control and social relations in a small contact-centre
Koskina, Aikaterini
- In:
International journal of work innovation : IJWI
1
(
2012
)
1
,
pp. 24-41
Persistent link: https://www.econbiz.de/10010362634
Saved in:
8
Perceived customer contact centre quality : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Josée
;
Henseler, Jörg
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1347-1363
Persistent link: https://www.econbiz.de/10009154343
Saved in:
9
Systems thinking for call centre service design : affective commitment implications in manufacturing enterprises
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 613-628
Persistent link: https://www.econbiz.de/10008937413
Saved in:
10
Healthier for whom? : technological service improvement in the healthcare industry
Timmor, Yaron
;
Rymon, Talia
;
Gal, Tali
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1725-1747
Persistent link: https://www.econbiz.de/10009298403
Saved in:
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