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type_genre:"Article in journal"
~isPartOf:"International journal of work innovation : IJWI"
~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~isPartOf:"The service industries journal"
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Call centre
18
Callcenter
18
Dienstleistungsqualität
4
Service quality
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Theorie
4
Theory
4
Arbeitszufriedenheit
3
Job satisfaction
3
Queueing theory
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Warteschlangentheorie
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call centre
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simulation
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work organisation
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Corporate Social Responsibility
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Corporate social responsibility
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Article in journal
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Akşin, Zeynep
3
Chevalier, Philippe B.
2
Dun, Zanna van
2
Henseler, Jörg
2
Karaesmen, Fikri
2
Van den Schrieck, Jean-Christophe
2
Örmeci, E. Lerzan
2
Aguir, M. Salah
1
Akşin, O. Zeynep
1
Armony, Mor
1
Backhouse, Chris J.
1
Bloemer, Johanna M.
1
Bloemer, Josée
1
Bollapragada, Srinivas
1
Cavazotte, Flavia
1
Csillag, Sara
1
Dallery, Yves
1
Dijk, Nicolaas M. van
1
Gal, Tali
1
Ibrahim, Rouba
1
Jaaron, Ayham A. M.
1
Jouini, Oualid
1
Kiss, Csaba Gy.
1
Koskina, Aikaterini
1
Lasmar, Luis Cesar Chehab
1
Levent Koçağa, Yaşar
1
Mehrotra, Vijay
1
Moreno, Valter
1
Nair, Suresh K.
1
Ozlük, Ozgür
1
Pyöriä, Pasi
1
Rymon, Talia
1
Saari, Tiina
1
Saltzman, Robert
1
Sluis, Erik van der
1
Szilas, Roland
1
Takacs, Sandor
1
Timmor, Yaron
1
Ward, Amy R.
1
Whitt, Ward
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International journal of work innovation : IJWI
Production and operations management : an international journal of the Production and Operations Management Society
The service industries journal
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
European journal of industrial relations
9
International employment relations review
9
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
Journal of business research : JBR
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Employee relations
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Managing service quality : MSQ ; an international journal
5
SA journal of human resource management : SAJHRM
5
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
4
International journal of services and operations management
4
Omega : the international journal of management science
4
Administrative Sciences : open access journal
3
European management journal
3
Harvard-Business-Manager : das Wissen der Besten
3
Human resource management
3
Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
3
International journal of electronic customer relationship management : IJECRM
3
Journal of service research : JSR
3
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
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ECONIS (ZBW)
18
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1
Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
Saved in:
2
Peakedness-based staffing for call center outsourcing
Van den Schrieck, Jean-Christophe
;
Akşin, Zeynep
; …
- In:
Production and operations management : an international …
23
(
2014
)
3
,
pp. 504-524
Persistent link: https://www.econbiz.de/10010355678
Saved in:
3
Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
Saved in:
4
Staffing call centers with uncertain arrival rates and co-sourcing
Levent Koçağa, Yaşar
;
Armony, Mor
;
Ward, Amy R.
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1101-1117
Persistent link: https://www.econbiz.de/10011309925
Saved in:
5
Flexibility structure and capacity design with human resource considerations
Akşin, Zeynep
;
Çakan, Nesrin
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1086-1100
Persistent link: https://www.econbiz.de/10011309926
Saved in:
6
Causes and preconditions for organisational commitment in knowledge work : a comparison of two expert organisations
Saari, Tiina
;
Pyöriä, Pasi
- In:
International journal of work innovation : IJWI
1
(
2015
)
3
,
pp. 271-286
Persistent link: https://www.econbiz.de/10011546199
Saved in:
7
Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
Saved in:
8
Ethical dilemmas in call centres : how to survive in the modern sweatshops?
Csillag, Sara
;
Takacs, Sandor
;
Kiss, Csaba Gy.
;
Szilas, …
- In:
International journal of work innovation : IJWI
1
(
2012
)
1
,
pp. 42-64
Persistent link: https://www.econbiz.de/10010362633
Saved in:
9
Control and social relations in a small contact-centre
Koskina, Aikaterini
- In:
International journal of work innovation : IJWI
1
(
2012
)
1
,
pp. 24-41
Persistent link: https://www.econbiz.de/10010362634
Saved in:
10
Perceived customer contact centre quality : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Josée
;
Henseler, Jörg
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1347-1363
Persistent link: https://www.econbiz.de/10009154343
Saved in:
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