//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
type_genre:"Article in journal"
~person:"Connell, Julia"
~person:"Gurvich, Itai"
~subject:"Call centre"
~type_genre:"Sammelwerk"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Call center"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Call centre
Callcenter
16
Human Resource Management
5
Personalmanagement
5
Arbeitsbedingungen
4
Australia
4
Australien
4
Working conditions
4
Queueing theory
3
Warteschlangentheorie
3
call centres
3
Arbeitsorganisation
2
Business network
2
Comparison
2
Unternehmensnetzwerk
2
Vergleich
2
Work organization
2
staffing
2
Arbeitsbeziehungen
1
Arbeitsgruppe
1
Arbeitsmobilität
1
Arbeitspsychologie
1
Arbeitswelt
1
Arbeitszeitgestaltung
1
Arbeitszufriedenheit
1
Betriebliche Wertschöpfung
1
Call centres
1
Coaching
1
Codetermination
1
Crew scheduling
1
Dienstleistungsqualität
1
Dynamic programming
1
Dynamische Optimierung
1
Employee attitudes
1
Employee involvement
1
Employee voice
1
Employment relations
1
Erlang-A excursions
1
Führungskräfte
1
Führungskräfteentwicklung
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
15
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
Sammelwerk
Aufsatz in Zeitschrift
15
Aufsatz im Buch
1
Aufsatzsammlung
1
Book section
1
Collection of articles of several authors
1
more ...
less ...
Language
All
English
16
Author
All
Connell, Julia
Gurvich, Itai
Doellgast, Virginia
11
Burgess, John
10
Jouini, Oualid
9
D'Cruz, Premilla
8
Koole, Ger M.
8
L'Ecuyer, Pierre
8
Noronha, Ernesto
8
Akşin, Zeynep
7
Hannif, Zeenobiyah
7
Russell, Bob
7
Taylor, Phil
7
Aparicio-Valverde, Mireia
6
Ibrahim, Rouba
6
Abdullateef, Aliyu Olayemi
5
Barnes, Alison
5
Chambel, Maria José
5
Dallery, Yves
5
Emadi, Seyed Morteza
5
Holtgrewe, Ursula
5
Legros, Benjamin
5
Scholarios, Dora
5
Shen, Haipeng
5
Whitt, Ward
5
Batt, Rosemary L.
4
Broek, Diane van den
4
Ryan, Gerard
4
Van Jaarsveld, Danielle
4
Örmeci, E. Lerzan
4
Akşin, O. Zeynep
3
Backhouse, Chris J.
3
Bassamboo, Achal
3
Bloemer, Johanna M.
3
Castanheira, Filipa
3
Chan, Wyean
3
Das, Diya
3
Gans, Noah
3
Gorjup, María Tatiana
3
Grip, Andries de
3
more ...
less ...
Published in...
All
International employment relations review
3
Employee relations
2
Operations research
2
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
2
Asia Pacific journal of human resources : APJHR
1
Australian bulletin of labour
1
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Mathematics of operations research
1
New technology, work and employment
1
Routledge studies in business organizations and networks
1
more ...
less ...
Source
All
ECONIS (ZBW)
16
Showing
1
-
10
of
16
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Control and involvement HR practices in Indian call centres : still searching for answers
Ananthram, Subramaniam
;
Teo, Stephen T. T.
;
Connell, Julia
- In:
Asia Pacific journal of human resources : APJHR
56
(
2018
)
2
,
pp. 196-215
Persistent link: https://www.econbiz.de/10011965584
Saved in:
2
Call center staffing : service-level constraints and index priorities
Soh, Seung Bum
;
Gurvich, Itai
- In:
Operations research
65
(
2017
)
2
,
pp. 537-555
Persistent link: https://www.econbiz.de/10011673193
Saved in:
3
Excursion-based universal approximations for the Erlang-A queue in steady-state
Gurvich, Itai
;
Huang, Junfei
;
Mandelbaum, Avishai
- In:
Mathematics of operations research
39
(
2014
)
2
,
pp. 325-373
Persistent link: https://www.econbiz.de/10010384205
Saved in:
4
Having "a say" : forms of voice in Australian call centres
McDonnell, Anthony
;
Connell, Julia
;
Hannif, Zeenobiyah
; …
- In:
Employee relations
36
(
2014
)
3
,
pp. 214-234
Persistent link: https://www.econbiz.de/10010259604
Saved in:
5
Voices from higher up the ladder : exploring the team leader role in call centres
McDonnell, Anthony
;
Connell, Julia
;
Hannif, Zeenobiyah
; …
- In:
New technology, work and employment
28
(
2013
)
2
,
pp. 145-159
Persistent link: https://www.econbiz.de/10010210501
Saved in:
6
Overflow networks : approximations and implications to call center outsourcing
Gurvich, Itai
;
Perry, Ohad
- In:
Operations research
60
(
2012
)
4
,
pp. 996-1009
Persistent link: https://www.econbiz.de/10009627408
Saved in:
7
Staffing call centers with uncertain demand forecasts : a chance-constrained optimization approach
Gurvich, Itai
;
Luedtke, James
;
Tezcan, Tolga
- In:
Management science : journal of the Institute for …
56
(
2010
)
7
,
pp. 1093-1115
Persistent link: https://www.econbiz.de/10003996519
Saved in:
8
Working time flexibilities : a paradox in call centres?
Hannif, Zeenobiyah
;
McDonnell, Anthony
;
Connell, Julia
; …
- In:
Australian bulletin of labour
36
(
2010
)
2
,
pp. 178-193
Persistent link: https://www.econbiz.de/10009126318
Saved in:
9
Call centres, quality of work life and HRM practices : an in-house/outsourced comparison
Connell, Julia
;
Hannif, Zeenobiyah
- In:
Employee relations
31
(
2009
)
4
,
pp. 363-381
Persistent link: https://www.econbiz.de/10009516250
Saved in:
10
Australian call centres : time to search for a new management model?
Connell, Julia
;
Hannif, Zeenobyah
;
Burgess, John
- In:
International employment relations review
15
(
2009
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10008698759
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->