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type_genre:"Konferenzschrift"
~source:"econis"
~subject:"Customer integration"
~type_genre:"Advisory report"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistung"
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Customer integration
Dienstleistung
1,889
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1,784
Dienstleistungssektor
657
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646
Innovation
383
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361
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Aufsatz in Zeitschrift
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Edvardsson, Bo
4
Witell, Lars
4
Chen, Ja-Shen
3
Grönroos, Christian
3
Jaakkola, Elina
3
Kristensson, Per
3
Vargo, Stephen L.
3
Akaka, Melissa Archpru
2
Barrios, Andrés
2
Brodie, Roderick J.
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Carbonell, Pilar
2
Carrubbo, Luca
2
Chou, Cindy Yunhsin
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Furrer, Olivier
2
Gummerus, Johanna
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Gustafsson, Anders
2
Handrich, Matthias
2
Heidenreich, Sven
2
Helkkula, Anu
2
Lusch, Robert F.
2
López Sánchez, José Ángel
2
Makkonen, Hannu
2
Megaro, Antonietta
2
Pervan, Simon J.
2
Reynoso, Javier
2
Rubalcaba-Bermejo, Luis
2
Santos Vijande, María Leticia
2
Schaarschmidt, Mario
2
Schäfer, Adrienne
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Skålén, Per
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Trischler, Jakob
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Tronvoll, Bård
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Walsh, Gianfranco
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Zhao, Xiande
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1
Abney, Alexandra K.
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Afifah, Nur
1
Aggarwal, Praveen
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ICServ <5., 2017, Wien>
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The journal of services marketing
15
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12
Journal of business research : JBR
10
Journal of service research : JSR
6
The service industries journal
5
Journal of retailing and consumer services
4
International journal of contemporary hospitality management
3
International journal of quality and service sciences
3
International journal of services and operations management
3
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Managing service quality : MSQ ; an international journal
3
Service business
3
Services marketing quarterly
3
European journal of marketing
2
European journal of marketing : EJM
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of hospitality management
2
International journal of project management : the journal of The International Project Management Association
2
International review on public and non-profit marketing
2
Journal of business market management : JBM
2
Public management review
2
The TQM journal : the international review of organizational improvement
2
The journal of business & industrial marketing
2
Chinese management studies
1
Creativity and innovation management
1
Economics of innovation and new technology
1
European management journal
1
Information systems and e-business management : ISeB
1
International journal of business competition and growth : IJBCG
1
International journal of business excellence
1
International journal of business innovation and research : IJBIR
1
International journal of export marketing : IJExportM
1
International journal of innovation management
1
International journal of management practice : IJMP
1
International journal of managing projects in business
1
International journal of production economics
1
International journal of retail & distribution management
1
International journal of services and standards
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International journal of services and standards : IJSS
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ECONIS (ZBW)
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
The uneven role of users in service innovation performance
Rubalcaba-Bermejo, Luis
;
Deschryvere, Matthias
- In:
Economics of innovation and new technology
32
(
2023
)
7
,
pp. 953-976
Persistent link: https://www.econbiz.de/10014333866
Saved in:
3
Triggering a patient-driven service innovation to foster the service ecosystem well-being : a case study
Megaro, Antonietta
;
Carrubbo, Luca
;
Polese, Francesco
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1256-1274
Persistent link: https://www.econbiz.de/10014321619
Saved in:
4
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
5
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
6
Tourists' value co-creation with service robots : antecedents and mechanisms
Lin, Vera Shanshan
;
Zhang, Xinyi
;
Ren, Yuting
;
Huang, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 949-963
Persistent link: https://www.econbiz.de/10014633803
Saved in:
7
From service to social innovation with a service-dominant logic approach
Barrios, Andrés
;
Camacho, Sonia
;
Estrada-Mejia, Catalina
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 201-215
Persistent link: https://www.econbiz.de/10013542925
Saved in:
8
Co-creative service design for online businesses in post-COVID-19
Shamim, Amjad
;
Siddique, Junaid
;
Noor, Uzma
;
Hassan, Rohail
- In:
Journal of Islamic marketing
14
(
2023
)
1
,
pp. 128-145
Persistent link: https://www.econbiz.de/10013536375
Saved in:
9
Assessing and improving co-creation in services : the customer-centric matrix
Chatmi, Arbia
;
Elasri, Karim
;
Ponsignon, Frédéric
- In:
International journal of quality and service sciences
15
(
2023
)
1
,
pp. 97-114
Persistent link: https://www.econbiz.de/10014315050
Saved in:
10
Service encounter and value co-creation in fundraising activities at the NPO sector
Klafke, Renata
;
Barrios, Andrés
;
Didonet, Simone Regina
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 851-861
Persistent link: https://www.econbiz.de/10014333402
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