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type_genre:"Konferenzschrift"
~subject:"Kundenzufriedenheit"
~type_genre:"Advisory report"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistung"
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Kundenzufriedenheit
Dienstleistung
1,918
Services
1,782
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657
Service industry
644
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384
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359
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Rayburn, Steven W.
4
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Gustafsson, Anders
3
McColl-Kennedy, Janet R.
3
Sharma, Piyush
3
Alkire, Linda
2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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1
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1
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1
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1
Alam, Md. Nur
1
Alamsjah, Firdaus
1
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1
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Arnold, Todd J.
1
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Azlan Amran
1
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1
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
2
ICServ <5., 2017, Wien>
1
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The journal of services marketing
14
The service industries journal
11
Journal of service management
9
Journal of service research : JSR
9
Services marketing quarterly
7
Journal of service research
6
Journal of retailing and consumer services
5
International journal of hospitality management
4
Journal of business research : JBR
4
Journal of service theory and practice
3
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
3
Service business
3
International journal of business innovation and research : IJBIR
2
International journal of contemporary hospitality management
2
International journal of innovation management
2
International journal of quality and service sciences
2
International journal of services and operations management
2
Journal of marketing
2
Journal of marketing theory and practice
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Psychology & marketing
2
Service business : an international journal
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Academy of Management journal : AMJ
1
Acta oeconomica : periodical of the Hungarian Academy of Sciences
1
Australasian marketing journal
1
Business research
1
Dienstleistungsmanagement, Dienstleistungsmarketing
1
Electronic commerce research
1
Electronic commerce research and applications
1
European journal of marketing
1
European journal of marketing : EJM
1
European journal of operational research : EJOR
1
European review of service economics and management
1
GITAM journal of management : a quarterly publication of GITAM Institute of Management
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems management
1
International Journal of Energy Economics and Policy : IJEEP
1
International journal of agile systems and management : IJASM
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ECONIS (ZBW)
157
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157
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
3
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
4
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
5
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
6
Development and validation of a service captivity scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
Saved in:
7
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
8
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
9
Assessment of service innovation in the quick service restaurants
Sarangal, Rajani Kumari
;
Singh, Rajesh
- In:
International journal of business innovation and …
32
(
2023
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014438450
Saved in:
10
Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan
;
Chou, Szu-Yu
- In:
Service business
17
(
2023
)
4
,
pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
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