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type_genre:"Sammelwerk"
~subject:"Personal banking"
~type_genre:"Article in journal"
~type_genre:"Interview"
~type_genre:"Non-commercial literature"
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Search: subject_exact:"Loyalität von Kunden"
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Personal banking
Customer retention
464
Kundenbindung
464
Beziehungsmarketing
312
Relationship marketing
312
Consumer behaviour
281
Konsumentenverhalten
281
Customer satisfaction
224
Kundenzufriedenheit
224
Dienstleistungsqualität
106
Service quality
106
Customer loyalty
84
Brand management
77
Markenführung
77
customer loyalty
70
Brand image
57
Markenimage
57
Markenartikel
42
Markentreue
42
Brand
41
Brand loyalty
41
Confidence
41
Vertrauen
41
Social Web
38
Social web
38
Online-Marketing
34
Internet marketing
33
Einzelhandel
29
Retail trade
29
USA
26
United States
26
Bank
23
Customer service
23
Kundenservice
23
Loyalty
22
customer satisfaction
22
Corporate Social Responsibility
21
Corporate social responsibility
21
Online retailing
21
Online-Handel
21
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17
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3
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Mensah, Samuel N-A
2
Moongela, Hilma
2
Rennhak, Carsten
2
Adnan, Muhammad
1
Aggarwal, Rashmi
1
Aldaihani, Faraj Mazyed Faraj
1
Ali, Noor Azman Bin
1
Amoako, George Kofi
1
Anabila, Peter
1
Bhatnagar, Shakti Bodh
1
Bocchialini, Elisa
1
Bocris, Ingrid
1
Ebrahimi, Mohsen
1
Effah, Ebenezer Asare
1
Fraering, Martin
1
Hansen, Håvard
1
Hölker, Lina
1
Ielasi, Federica
1
Kaura, Vinita
1
Khan, Irfan Ullah
1
Khan, Muhammad Tahir
1
Kumi, Desmond Kwadjo
1
Köllnberger, Jan
1
Lange, Konstantin
1
Mahieux, Sebastien
1
Minor, Michael
1
Mishra, Jitendra Kumar
1
Nazeri, Ali
1
Obioha, Olubunmi O.
1
Rahman, Hasebur
1
Rossolini, Monica
1
Rottenaicher, Stefan
1
Saif, Naveed
1
Sallis, James E.
1
Samuelsen, Bendik M.
1
Sander, Christian
1
Schiereck, Dirk
1
Soofifard, Rahman
1
Stock-Homburg, Ruth
1
Syed, Asif Ali
1
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Journal of contemporary management : JMC
2
Reutlinger Diskussionsbeiträge zu Marketing und Management
2
Central European business review : CEBR
1
Cross cultural & strategic management
1
Economic notes : economic review of Banca Monte dei Paschi di Siena
1
European journal of marketing : EJM
1
GITAM journal of management : a quarterly publication of GITAM Institute of Management
1
International journal of business excellence : IJBEX
1
International journal of business innovation and research : IJBIR
1
International journal of services and operations management : IJSOM
1
Journal of digital banking
1
Journal of global marketing
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Schriftenreihe innovatives Dienstleistungsmanagement
1
The international journal of bank marketing : IJBM
1
The journal of services marketing
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ECONIS (ZBW)
20
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date (oldest first)
1
External exigencies and customer loyalty nexus in Nigeria retail banks
Obioha, Olubunmi O.
-
2022
Persistent link: https://www.econbiz.de/10013429272
Saved in:
2
Kundenbindung in der Finanzindustrie : ein empirischer Ansatz
Zettler, Julia
-
2021
Persistent link: https://www.econbiz.de/10013165336
Saved in:
3
The mediating role of technology innovation in the relationship between customer relationship management and customer loyalty, a case of Kuwaiti banking industry
Aldaihani, Faraj Mazyed Faraj
;
Ali, Noor Azman Bin
- In:
International journal of business innovation and …
30
(
2023
)
2
,
pp. 218-239
Persistent link: https://www.econbiz.de/10014293963
Saved in:
4
Cultivate customer loyalty in national culture : a meta-analysis of electronic banking customer loyalty
Zhang, Liming
;
Yi, Yuxin
;
Zhou, Guichuan
- In:
Cross cultural & strategic management
29
(
2022
)
3
,
pp. 698-728
Persistent link: https://www.econbiz.de/10013286193
Saved in:
5
Designing and validating customer loyalty construct for the banking sector (evidence from Pakistan)
Saif, Naveed
;
Khan, Muhammad Tahir
;
Khan, Irfan Ullah
; …
- In:
International journal of business excellence : IJBEX
28
(
2022
)
3
,
pp. 397-418
Persistent link: https://www.econbiz.de/10014234695
Saved in:
6
Identification and ranking of factors affecting customer loyalty : a case study : Mehre-e-Eghtesad bank customers
Nazeri, Ali
;
Ebrahimi, Mohsen
;
Soofifard, Rahman
- In:
International journal of services and operations …
35
(
2020
)
3
,
pp. 289-306
Persistent link: https://www.econbiz.de/10012178819
Saved in:
7
Customer experience in an increasingly digital world
Bocris, Ingrid
;
Mahieux, Sebastien
- In:
Journal of digital banking
1
(
2016/2017
)
4
,
pp. 309-320
Persistent link: https://www.econbiz.de/10011708633
Saved in:
8
Mediation role of brand preference on bank advertising and customer loyalty : a developing country perspective
Amoako, George Kofi
;
Anabila, Peter
;
Effah, Ebenezer Asare
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 983-996
Persistent link: https://www.econbiz.de/10011788289
Saved in:
9
Applying the ServQual model to improve customer retention at peoples' bank of Namibia
Mensah, Samuel N-A
;
Moongela, Hilma
- In:
Journal of contemporary management : JMC
7
(
2017
)
2
,
pp. 92-103
Persistent link: https://www.econbiz.de/10011775357
Saved in:
10
Applying the ServQual model to improve customer retention at peoples' bank of Namibia
Mensah, Samuel N-A
;
Moongela, Hilma
- In:
Journal of contemporary management : JMC
8
(
2017
)
4
,
pp. 69-80
Persistent link: https://www.econbiz.de/10011798765
Saved in:
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