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~accessRights:"restricted"
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"European journal of marketing"
~isPartOf:"Journal of international trade & commerce"
~subject:"Kundenzufriedenheit"
~subject:"Social relations"
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Search: subject_exact:"Emotion"
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Kundenzufriedenheit
Social relations
Emotion
48
Consumer behaviour
39
Konsumentenverhalten
39
Customer satisfaction
10
Brand management
8
Markenführung
8
Beziehungsmarketing
7
Relationship marketing
7
Advertising effects
6
Brand image
6
Markenimage
6
Personality psychology
6
Persönlichkeitspsychologie
6
Werbewirkung
6
Cognition
5
Dienstleistungsqualität
5
Kognition
5
Service quality
5
Advertising
4
Confidence
4
Emotions
4
Vertrauen
4
Viral marketing
4
Virales Marketing
4
Werbung
4
Anger
3
Brand
3
Cause-Related Marketing
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Cause-related marketing
3
Emotional brand attachment
3
Emotional labor
3
Gratitude
3
Markenartikel
3
Pride
3
Soziale Beziehungen
3
Trust
3
Arbeitsgruppe
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Arbeitspsychologie
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English
13
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Akhavannasab, Sanam
1
Antonetti, Paolo
1
Bagozzi, Richard P.
1
Balaji, M. S.
1
Buil, Isabel
1
Choi, Chul-Jae
1
Dahlén, Micael
1
Dantas, Danilo C.
1
De Chernatony, Leslie
1
Esmaeilikia, Mahsa
1
Frech, Bernadette
1
Grappi, Silvia
1
Grohmann, Bianca
1
Groth, Markus
1
Ham, Jeong-Min
1
Hassan, Louise
1
Higson, Helen
1
Inocencio, Ma. Josephine E.
1
Kim, Young Ah
1
Leeflang, Peter
1
Madamba, Jeanette Angeline Banzon
1
Malhotra, Neeru
1
McGowan, Miriam
1
Min, Dae-Gyu
1
Mojicac, Loida E.
1
Quazi, Ali
1
Reema Singh
1
Rhee, Seung-Yoon
1
Romani, Simona
1
Rosengren, Sara
1
Roy, Sanjit
1
Senecal, Sylvain
1
Shiu, Edward
1
Wallace, Elaine
1
Zapata, Normito R.
1
Åkestam, Nina
1
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European journal of marketing : EJM
European journal of marketing
Journal of international trade & commerce
International journal of hospitality management
44
Journal of retailing and consumer services
23
Journal of business research : JBR
20
Tourism management perspectives : TMP
14
Journal of hospitality marketing & management
13
Journal of travel and tourism marketing
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
13
The journal of services marketing
13
Tourism management : research, policies, practice
11
The service industries journal
9
International journal of contemporary hospitality management
8
Psychology & marketing
8
Service business
8
Academy of Management journal : AMJ
6
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Tourism review
6
Journal of air transport management
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of service theory and practice : JSTP
5
Services marketing quarterly
5
Asia Pacific journal of marketing and logistics
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of business excellence : IJBEX
4
Journal of service management
4
Technological forecasting & social change : an international journal
4
Total quality management & business excellence
4
Australasian marketing journal
3
Global business review
3
Human relations : towards the integration of the social sciences
3
International journal of market research
3
International journal of quality and service sciences
3
International review on public and non-profit marketing
3
Journal of business and psychology
3
Journal of destination marketing & management
3
Journal of financial services marketing
3
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ECONIS (ZBW)
13
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date (oldest first)
1
The impact of emotional labor strategy order effects on customer satisfaction within service episodes
Groth, Markus
;
Esmaeilikia, Mahsa
- In:
European journal of marketing
57
(
2023
)
12
,
pp. 3041-3071
Persistent link: https://www.econbiz.de/10014448606
Saved in:
2
Understanding how satisfactory service relationships can be mutually beneficial in the higher education context
Malhotra, Neeru
;
Frech, Bernadette
;
Leeflang, Peter
; …
- In:
European journal of marketing
57
(
2023
)
2
,
pp. 562-598
Persistent link: https://www.econbiz.de/10013502596
Saved in:
3
Examining the effect of group prototypes and divergent strength of identification on the effectiveness of identity appeals
McGowan, Miriam
;
Hassan, Louise
;
Shiu, Edward
- In:
European journal of marketing
56
(
2022
)
3
,
pp. 817-839
Persistent link: https://www.econbiz.de/10013173449
Saved in:
4
Consumer power : scale development and validation in consumer-firm relationship
Akhavannasab, Sanam
;
Dantas, Danilo C.
;
Senecal, Sylvain
; …
- In:
European journal of marketing
56
(
2022
)
5
,
pp. 1337-1371
Persistent link: https://www.econbiz.de/10013350965
Saved in:
5
"Hey Alexa-order groceries for me" : the effect of consumer-VAI emotional attachment on satisfaction and repurchase intention
Reema Singh
- In:
European journal of marketing
56
(
2022
)
6
,
pp. 1684-1720
Persistent link: https://www.econbiz.de/10013350984
Saved in:
6
Shared positive emotion and team effectiveness
Rhee, Seung-Yoon
- In:
Journal of international trade & commerce
17
(
2021
)
1
,
pp. 153-171
Persistent link: https://www.econbiz.de/10013189557
Saved in:
7
The effects of employee service on reuse intention in upscale restaurant service setting : the moderating effect of spatial proximity
Choi, Chul-Jae
;
Ham, Jeong-Min
;
Min, Dae-Gyu
- In:
Journal of international trade & commerce
16
(
2020
)
2
,
pp. 71-89
Persistent link: https://www.econbiz.de/10012592180
Saved in:
8
Consumers' self-congruence with a "Liked" brand : cognitive network influence and brand outcomes
Wallace, Elaine
;
Buil, Isabel
;
De Chernatony, Leslie
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 367-390
Persistent link: https://www.econbiz.de/10011661710
Saved in:
9
Think about it - can portrayals of homosexuality in advertising prime consumer-perceived social connectedness and empathy?
Åkestam, Nina
;
Rosengren, Sara
;
Dahlén, Micael
- In:
European journal of marketing : EJM
51
(
2017
)
1
,
pp. 82-98
Persistent link: https://www.econbiz.de/10011626402
Saved in:
10
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
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