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~accessRights:"restricted"
~isPartOf:"Global business review"
~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~isPartOf:"Journal of international trade & commerce"
~isPartOf:"Journal of marketing communications"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Emotion"
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Kundenzufriedenheit
Emotion
56
Consumer behaviour
39
Konsumentenverhalten
39
Advertising
12
Advertising effects
12
Customer satisfaction
12
Werbewirkung
12
Werbung
12
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10
Social web
10
Beziehungsmarketing
9
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Cognition
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Creativity
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Agarwal, Sonali
1
Bapat, Dhananjay
1
Bayraktaroğlu, Gül
1
Bhagwatwar, Akshay
1
Bıçakcıoğlu, Nilay
1
Choi, Chul-Jae
1
Dodoo, Naa Amponsah
1
Goswami, Sinmoy
1
Guo, Xitong
1
Ham, Jeong-Min
1
Ho, Shuk Ying
1
Inocencio, Ma. Josephine E.
1
Ivaturi, Koteswara
1
Ju, Ilyoung
1
Jun, Jong Woo
1
Lai, Kee-hung
1
Lau, Raymond Yiu Keung
1
Lee, Arturo
1
Li, Chunping
1
Luo, Bei
1
Madamba, Jeanette Angeline Banzon
1
Miller, Jessica
1
Min, Dae-Gyu
1
Mojicac, Loida E.
1
Morris, Jon D.
1
Muralidharan, Sidharth
1
Rhee, Seung-Yoon
1
Sarma, Mrinmoy K.
1
Sung, Yongjun
1
Thanigan, Jayanthi
1
Vogel, Douglas R.
1
Yoon, Hye Jin
1
Zapata, Normito R.
1
Zhang, Xiaofei
1
İpek, İlayda
1
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Global business review
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Journal of international trade & commerce
Journal of marketing communications
International journal of hospitality management
39
Journal of retailing and consumer services
20
Journal of business research : JBR
15
Tourism management perspectives : TMP
14
Journal of hospitality marketing & management
13
The journal of services marketing
13
Journal of travel and tourism marketing
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Service business
8
Tourism management : research, policies, practice
8
International journal of contemporary hospitality management
7
Psychology & marketing
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of air transport management
5
Services marketing quarterly
5
The service industries journal
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service theory and practice : JSTP
4
Total quality management & business excellence
4
Tourism review
4
European journal of marketing : EJM
3
International journal of business excellence : IJBEX
3
International review on public and non-profit marketing
3
Journal of financial services marketing
3
Journal of marketing analytics : JMA
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Journal of service management
3
Journal of service research
3
Journal of vacation marketing
3
The journal of business & industrial marketing
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
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ECONIS (ZBW)
12
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date (oldest first)
1
Emotion-regulatory chatbots for enhancing consumer servicing : an interpersonal emotion management approach
Luo, Bei
;
Lau, Raymond Yiu Keung
;
Li, Chunping
- In:
Information & management : the internat. journal of …
60
(
2023
)
5
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014466169
Saved in:
2
Deep learning-based sentiment analysis : establishing customer dimension as the lifeblood of business management
Agarwal, Sonali
- In:
Global business review
23
(
2022
)
1
,
pp. 119-136
Persistent link: https://www.econbiz.de/10012822096
Saved in:
3
Effects of emotional attachment on mobile health-monitoring service usage : an affect transfer perspective
Zhang, Xiaofei
;
Guo, Xitong
;
Ho, Shuk Ying
;
Lai, Kee-hung
; …
- In:
Information & management : the internat. journal of …
58
(
2021
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012494917
Saved in:
4
Shared positive emotion and team effectiveness
Rhee, Seung-Yoon
- In:
Journal of international trade & commerce
17
(
2021
)
1
,
pp. 153-171
Persistent link: https://www.econbiz.de/10013189557
Saved in:
5
Mapping sentiments to themes of customer reactions on social media during a security hack : a justice theory perspective
Ivaturi, Koteswara
;
Bhagwatwar, Akshay
- In:
Information & management : the internat. journal of …
57
(
2020
)
4
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012300871
Saved in:
6
The effects of employee service on reuse intention in upscale restaurant service setting : the moderating effect of spatial proximity
Choi, Chul-Jae
;
Ham, Jeong-Min
;
Min, Dae-Gyu
- In:
Journal of international trade & commerce
16
(
2020
)
2
,
pp. 71-89
Persistent link: https://www.econbiz.de/10012592180
Saved in:
7
Modelling customer delight in hotel industry
Goswami, Sinmoy
;
Sarma, Mrinmoy K.
- In:
Global business review
20
(
2019
)
2
,
pp. 405-419
Persistent link: https://www.econbiz.de/10012035708
Saved in:
8
Antecedents and outcomes of brand love : the mediating role of brand loyalty
Bıçakcıoğlu, Nilay
;
İpek, İlayda
;
Bayraktaroğlu, Gül
- In:
Journal of marketing communications
24
(
2018
)
8
,
pp. 863-877
Persistent link: https://www.econbiz.de/10011976104
Saved in:
9
The influence of life satisfaction on nostalgic advertising and attitude toward a brand
Ju, Ilyoung
;
Jun, Jong Woo
;
Dodoo, Naa Amponsah
; …
- In:
Journal of marketing communications
23
(
2017
)
4
,
pp. 413-427
Persistent link: https://www.econbiz.de/10011745800
Saved in:
10
Following the breadcrumbs : an analysis of online product review characteristics by online shoppers
Muralidharan, Sidharth
;
Yoon, Hye Jin
;
Sung, Yongjun
; …
- In:
Journal of marketing communications
23
(
2017
)
2
,
pp. 113-134
Persistent link: https://www.econbiz.de/10011706451
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