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~accessRights:"restricted"
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Journal of operations management"
~subject:"Customer satisfaction"
~subject:"Krankenhaus"
~subject:"Learning organization"
~subject:"Prozessmanagement"
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Customer satisfaction
Krankenhaus
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Prozessmanagement
Quality management
18
Qualitätsmanagement
18
Lieferantenmanagement
8
Supplier relationship management
8
Dienstleistungsqualität
7
Service quality
7
Kundenzufriedenheit
6
Beziehungsmarketing
5
Relationship marketing
5
B-to-B-Marketing
3
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Lean Management
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Strategisches Management
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Vertriebsweg
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McFadden, Kathleen L.
2
Akter, Shahriar
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Chan, Tommy K. H.
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Dwivedi, Yogesh Kumar
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1
Lueg, Jason E.
1
Mariadoss, Babu John
1
Mellat-Parasat, Mahour
1
Miller, Jason W.
1
Mishra, Jyoti L.
1
Mooi, Erik
1
Pomirleanu, Nadia
1
Song, Hua
1
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1
Uraiporn, Kattiyapornpong
1
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1
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of operations management
The TQM journal : the international review of organizational improvement
43
Total quality management & business excellence
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
International journal of productivity and quality management : IJPQM
39
International journal of quality & reliability management
33
International journal of production research
31
Business process management journal
19
Journal of health organization and management
18
Quality management journal : QMJ
18
Health care management review : HCM review
17
International journal of six sigma and competitive advantage : IJSSCA
17
SpringerLink / Bücher
17
International journal of hospitality management
12
International journal of production economics
11
International journal of services and operations management : IJSOM
10
Journal of retailing and consumer services
10
International journal of quality and service sciences
9
The international journal of productivity and performance management
9
IEEE transactions on engineering management : EM
8
International journal of contemporary hospitality management
8
International journal of process management and benchmarking : IJPMB
8
Journal of air transport management
8
The service industries journal
8
Benchmarking : an international journal
7
Benchmarking : an international journal ; BIJ
7
International journal of business excellence : IJBEX
7
Service business
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Manufacturing & service operations management : M & SOM
6
Operations management research : OMR ; advancing practice through theory
6
Management science : journal of the Institute for Operations Research and the Management Sciences
5
International journal of business information systems : IJBIS
4
Journal of education for business
4
Journal of hospitality marketing & management
4
Journal of management research
4
Metamorphosis : a journal of management research
4
Springer eBook Collection
4
Technological forecasting & social change : an international journal
4
Vision : the journal of business perspective
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ECONIS (ZBW)
9
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1
Addressing food waste and loss in the Nigerian food supply chain : use of Lean Six Sigma and Double-Loop Learning
Kolawole, Olushola Adeborode
;
Mishra, Jyoti L.
; …
- In:
Industrial marketing management : the international …
93
(
2021
),
pp. 235-249
Persistent link: https://www.econbiz.de/10012501950
Saved in:
2
Firm enablement through outsourcing : a longitudinal analysis of how outsourcing enables process improvement under financial and competence constraints
Dekker, Henri C.
;
Mooi, Erik
;
Visser, Alexandra
- In:
Industrial marketing management : the international …
90
(
2020
),
pp. 124-132
Persistent link: https://www.econbiz.de/10012321995
Saved in:
3
Reconceptualizing integration quality dynamics for omnichannel marketing
Hossain, Tasnim M. Taufique
;
Akter, Shahriar
;
Uraiporn, …
- In:
Industrial marketing management : the international …
87
(
2020
),
pp. 225-241
Persistent link: https://www.econbiz.de/10012285178
Saved in:
4
Positioning through B2B carrier signals : understanding how service quality is communicated via websites
Williams, Zachary
;
Lueg, Jason E.
;
Hancock, Tyler
; …
- In:
Industrial marketing management : the international …
81
(
2019
),
pp. 54-64
Persistent link: https://www.econbiz.de/10012107680
Saved in:
5
Customer engagement through omnichannel retailing : the effects of channel integration quality
Lee, Zach W. Y.
;
Chan, Tommy K. H.
;
Chong, Alain Yee Loong
- In:
Industrial marketing management : the international …
77
(
2019
),
pp. 90-101
Persistent link: https://www.econbiz.de/10012004178
Saved in:
6
Flexibility and quality in logistics and relationships
Yu, Kangkang
;
Cadeaux, Jack
;
Song, Hua
- In:
Industrial marketing management : the international …
62
(
2017
),
pp. 211-225
Persistent link: https://www.econbiz.de/10011707139
Saved in:
7
Managing service quality in high customer contact B2B services across domestic and international markets
Pomirleanu, Nadia
;
Mariadoss, Babu John
;
Chennamaneni, …
- In:
Industrial marketing management : the international …
55
(
2016
),
pp. 131-143
Persistent link: https://www.econbiz.de/10011503639
Saved in:
8
Examining pathways to safety and financial performance in hospitals : a study of lean in professional service operations
Dobrzykowski, David D.
;
McFadden, Kathleen L.
; …
- In:
Journal of operations management
42/43
(
2016
),
pp. 39-51
Persistent link: https://www.econbiz.de/10011492306
Saved in:
9
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
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