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~accessRights:"restricted"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of international trade & commerce"
~subject:"Kundenzufriedenheit"
~subject:"Long-Term Orientation"
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Search: subject_exact:"Emotion"
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Kundenzufriedenheit
Long-Term Orientation
Emotion
167
Consumer behaviour
85
Konsumentenverhalten
85
Dienstleistungsqualität
58
Service quality
58
Customer satisfaction
49
Hotel industry
46
Hotellerie
46
Gastronomie
35
Restaurant industry
35
Arbeitsverhalten
31
Work behaviour
31
Arbeitszufriedenheit
29
Beziehungsmarketing
29
Job satisfaction
29
Relationship marketing
29
Tourism employees
23
Tourismusberufe
23
Stress
20
Work stress
20
Customer service
17
Emotions
17
Kundenservice
17
Emotional labor
16
Emotional exhaustion
15
Hospitality industry
15
Hospital
14
Krankenhaus
14
Organizational behaviour
14
Verhalten in Organisationen
14
Brand management
13
Gastgewerbe
13
Markenführung
13
Viral marketing
13
Virales Marketing
13
Satisfaction
12
Personality psychology
11
Persönlichkeitspsychologie
11
Arbeitskräfte
10
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English
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Guchait, Priyanko
3
Lee, Lindsey
3
Madera, Juan M.
3
Alrawadieh, Zaid
2
Altinay, Levent
2
Arici, Hasan Evrim
2
Bilgihan, Anil
2
Min, Hyounae
2
Qu, Hailin
2
Tulucu, Fadime
2
Aattila, Anna S.
1
Al-Ansi, Amr
1
Alnawas, Ibrahim
1
Aparicio-Valverde, Mireia
1
Back, Robin M.
1
Beck, Jeffrey A.
1
Beiza, Alberto
1
Bennett, Keri
1
Bufquin, Diego
1
Bujisic, Milos
1
Buonincontri, Piera
1
Caldeira, Ana
1
Carneiro, Maria João
1
Chang, Kuo-Chien
1
Chao, Ren-Fang
1
Chatterjee, Swagato
1
Chen, Ching-fu
1
Chen, Po-Ju
1
Cheng, Bao
1
Cheng, Mingming
1
Choi, Chul-Jae
1
Choi, Hyeyoon
1
Coghlan, Alexandra
1
Dedeoğlu, Bekir Bora
1
Ding, Ye
1
Eusébio, Celeste
1
Fong, Lawrence Hoc Nang
1
Fu, Yi
1
Girish V. G.
1
Ham, Jeong-Min
1
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International journal of contemporary hospitality management
International journal of hospitality management
Journal of international trade & commerce
Journal of retailing and consumer services
20
Journal of business research : JBR
15
Tourism management perspectives : TMP
14
Journal of hospitality marketing & management
13
The journal of services marketing
13
Journal of travel and tourism marketing
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Service business
8
Tourism management : research, policies, practice
8
Psychology & marketing
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of air transport management
5
Services marketing quarterly
5
The service industries journal
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service theory and practice : JSTP
4
Total quality management & business excellence
4
Tourism review
4
European journal of marketing : EJM
3
Global business review
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of business excellence : IJBEX
3
International review on public and non-profit marketing
3
Journal of financial services marketing
3
Journal of marketing analytics : JMA
3
Journal of marketing communications
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Journal of service management
3
Journal of service research
3
Journal of vacation marketing
3
The journal of business & industrial marketing
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
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ECONIS (ZBW)
50
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1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
3
Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014334761
Saved in:
4
Feeling good working with you : perspective-taking as a strategy to increase team member satisfaction
Lee, Lindsey
;
Yu, Heyao
;
Beiza, Alberto
;
Madera, Juan M.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014324980
Saved in:
5
The dualistic model of passion and the service quality of five-star hotel employees during the COVID-19 pandemic
Wu, Tung-Ju
;
Li, Jia-Min
;
Wang, Yu-Shu
;
Zhang, Ruo-Xi
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014325607
Saved in:
6
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
7
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
8
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
Saved in:
9
How observed customer mistreatment of supervisors affects employees' service sabotage : a cross-cultural examination from the deontic justice theory
Jiang, Wen
;
Shum, Cass
;
Min, Hyounae
;
Ding, Ye
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014310677
Saved in:
10
Exploring the antecedents for hospitality reviewers' trustworthiness and its impact on business patronage
Chatterjee, Swagato
;
Rakshit, Krishanu
;
Mandal, Prasenjit
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310683
Saved in:
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