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~accessRights:"restricted"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of marketing management : MM"
~subject:"Hotellerie"
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Hotellerie
Emotion
78
Consumer behaviour
49
Konsumentenverhalten
49
Hotel industry
25
Dienstleistungsqualität
21
Service quality
21
Customer satisfaction
20
Kundenzufriedenheit
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Gastronomie
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Restaurant industry
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Job satisfaction
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Brand image
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Complaint management
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Emotional exhaustion
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Emotional intelligence
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2
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International journal of contemporary hospitality management
Journal of hospitality marketing & management
Journal of marketing management : MM
International journal of hospitality management
33
Tourism management : research, policies, practice
7
Tourism management perspectives : TMP
5
Journal of travel and tourism marketing
4
Information technology & tourism
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality and tourism insights
2
Journal of retailing and consumer services
2
Asia Pacific journal of marketing and logistics
1
Cornell hospitality quarterly : CQ
1
European business review
1
Global business review
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of leisure and tourism marketing : IJLTM
1
International journal of organizational analysis
1
International journal of technology marketing : IJTMkt
1
Journal of business research : JBR
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of revenue and pricing management
1
Journal of service theory and practice
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vacation marketing : an international journal
1
Service business
1
Services marketing quarterly
1
The Cornell hospitality quarterly
1
The international journal of productivity and performance management
1
The journal of services marketing
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism and hospitality research : THR
1
Tourism review
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ECONIS (ZBW)
25
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25
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date (oldest first)
1
From screen to service : how corporate social responsibility messages on social media shape hotel consumer advocacy
Ahmad, Naveed
;
Ahmad, Aqeel
;
Lewandowska, Anna
;
Han, Heesup
- In:
Journal of hospitality marketing & management
33
(
2024
)
3
,
pp. 384-413
Persistent link: https://www.econbiz.de/10014511811
Saved in:
2
Family incivility, emotional exhaustion, and hotel employees' outcomes : a moderated mediation model
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
International journal of contemporary hospitality management
35
(
2023
)
9
,
pp. 3053-3076
Persistent link: https://www.econbiz.de/10014334278
Saved in:
3
Detriments of exploitative leadership in the hotel industry : role of conspiracy beliefs and forgiveness climate
Fatima, Tasneem
;
Majeed, Mehwish
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2624-2644
Persistent link: https://www.econbiz.de/10014314806
Saved in:
4
Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? : the role of wisdom leadership and job embeddedness
El-Bayoumi Salem, Islam
;
Abbas, Haidar
;
Mousa, Mohamed
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 150-173
Persistent link: https://www.econbiz.de/10013545827
Saved in:
5
What helps or hinders the emotional intelligence practice? : a study of Vietnamese hotel workers
Quynh Nhu Thi Nguyen
;
Ladkin, Adele
;
Osman, Hanaa
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 534-554
Persistent link: https://www.econbiz.de/10013164476
Saved in:
6
Role of affective forecasting in customers' hotel service experiences
Lajante, Mathieu
;
Ladhari, Riadh
;
Massa, Elodie
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1062-1083
Persistent link: https://www.econbiz.de/10013164525
Saved in:
7
How does customer cooperation affect employees' prosocial service behavior in upscale Chinese hotels? : an affective social exchange perspective
Wang, Ying
;
Zhang, Yun
;
Xu, Feng Zeng
- In:
International journal of contemporary hospitality management
34
(
2022
)
6
,
pp. 2071-2091
Persistent link: https://www.econbiz.de/10013412530
Saved in:
8
Biophilic design for urban hotels : prospective hospitality employees' perspectives
Guzzo, Renata Fernandes
;
Suess, Courtney
;
Legendre, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
8
,
pp. 2914-2933
Persistent link: https://www.econbiz.de/10013412832
Saved in:
9
A fine-grained sentiment analysis of online guest reviews of economy hotels in China
Luo, Jiaqi
;
Huang, Songshan
;
Wang, Renwu
- In:
Journal of hospitality marketing & management
30
(
2021
)
1
,
pp. 71-95
Persistent link: https://www.econbiz.de/10012423257
Saved in:
10
How to fuel hotel employees' daily innovative work? : the interplay of daily affect and career future time perspective
Park, In-Jo
;
Yun, Dongwon
;
Kim, Peter Beomcheol
;
Hai, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
6
,
pp. 759-783
Persistent link: https://www.econbiz.de/10012596510
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