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Emotion
78
Consumer behaviour
49
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Hotel industry
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Hotellerie
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Dienstleistungsqualität
21
Service quality
21
Customer satisfaction
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International journal of contemporary hospitality management
Journal of hospitality marketing & management
Journal of marketing management : MM
Journal of business research : JBR
164
Journal of retailing and consumer services
127
International journal of hospitality management
125
Tourism management : research, policies, practice
72
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
59
Journal of business ethics : JOBE
52
SpringerLink / Bücher
48
Academy of Management journal : AMJ
47
Journal of travel and tourism marketing
43
Tourism management perspectives : TMP
43
Psychology & marketing
37
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
33
The journal of product & brand management
32
Journal of business and psychology
31
Journal of vocational behavior
29
Journal of economic behavior & organization : JEBO
28
European journal of marketing
26
The Academy of Management review : AMR
26
Journal of economic psychology : research in economic psychology and behavioral economics
25
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
25
The journal of services marketing
25
The service industries journal
25
Human relations : towards the integration of the social sciences
24
Journal of behavioral and experimental economics
24
International journal of consumer studies
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Leadership & organization development journal
23
The journal of brand management : an international journal
23
International journal of human resource management
22
Asia Pacific journal of marketing and logistics
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of advertising : the review of marketing communications
20
Journal of management & organization : JMO
20
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
20
Technological forecasting & social change : an international journal
20
The Cambridge handbook of workplace affect
20
Journal of managerial psychology
19
Marketing letters : a journal of research in marketing
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ECONIS (ZBW)
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71
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
72
Service quality and brand loyalty : the mediation effect of brand passion, brand affection and self-brand connection
Hemsley-Brown, Jane
;
Alnawas, Ibrahim
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2771-2794
Persistent link: https://www.econbiz.de/10011610968
Saved in:
73
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
74
"It's an illusion, but it looks real!" : consumer affective, cognitive and behavioural responses to augmented reality applications
Javornik, Ana
- In:
Journal of marketing management : MM
32
(
2016
)
9/10
,
pp. 987-1011
Persistent link: https://www.econbiz.de/10011612539
Saved in:
75
Why is employees' emotional intelligence important? : the effects of EI on stress-coping styles and job satisfaction in the hospitality industry
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1649-1675
Persistent link: https://www.econbiz.de/10011613983
Saved in:
76
Test of a mediational model of organization mission fulfillment : evidence from the hotel industry
Karatepe, Osman M.
;
Kaviti, Rashin
- In:
International journal of contemporary hospitality management
28
(
2016
)
5
,
pp. 988-1008
Persistent link: https://www.econbiz.de/10011584096
Saved in:
77
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
Saved in:
78
Understanding culture on the effectiveness of restaurant servers' check-back style
Lee, Hye Eun
;
Hwang, Joyce Hyunjoo
;
Bennett, Keri
- In:
International journal of contemporary hospitality management
27
(
2015
)
8
,
pp. 1905-1926
Persistent link: https://www.econbiz.de/10011447588
Saved in:
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