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~accessRights:"restricted"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of international trade & commerce"
~subject:"Empathy"
~subject:"Kundenzufriedenheit"
~subject:"Long-Term Orientation"
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Search: subject_exact:"Emotion"
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Empathy
Kundenzufriedenheit
Long-Term Orientation
Emotion
42
Consumer behaviour
23
Konsumentenverhalten
23
Dienstleistungsqualität
15
Service quality
15
Hotel industry
13
Hotellerie
13
Arbeitsverhalten
11
Work behaviour
11
Customer satisfaction
10
Gastronomie
10
Restaurant industry
10
Arbeitszufriedenheit
8
Job satisfaction
8
Stress
8
Tourism employees
8
Tourismusberufe
8
Work stress
8
Emotional exhaustion
6
Customer service
5
Intelligence
5
Intelligenz
5
Kundenservice
5
Arbeitskräfte
4
Beziehungsmarketing
4
Corporate Social Responsibility
4
Corporate social responsibility
4
Emotional intelligence
4
Online retailing
4
Online-Handel
4
Relationship marketing
4
Viral marketing
4
Virales Marketing
4
Workforce
4
Arbeitspsychologie
3
China
3
Consumer behavior
3
Emotions
3
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Article
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14
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14
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English
14
Author
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Kang, Yoon-Hee
2
Liu, Qing
2
Alnawas, Ibrahim
1
Aparicio-Valverde, Mireia
1
Bennett, Keri
1
Choi, Chul-Jae
1
Countryman, Cary C.
1
Ferns, Bo H.
1
Fong, Lawrence Hoc Nang
1
Ham, Jeong-Min
1
Hanks, Lydia
1
He, Zeya
1
Hemsley-Brown, Jane
1
Hwang, Joyce Hyunjoo
1
Im, Soo Yeon
1
Inocencio, Ma. Josephine E.
1
Kim, Ho-Seok
1
Kim, Min-Seong
1
Koo, Dongwoo
1
Ladhari, Riadh
1
Lajante, Mathieu
1
Lee, Hye Eun
1
Ma, Shihan
1
Madamba, Jeanette Angeline Banzon
1
Massa, Elodie
1
Min, Dae-Gyu
1
Mojicac, Loida E.
1
Rhee, Seung-Yoon
1
Ryan, Gerard
1
Seo, Sunhee
1
So, Amy Siu Ian
1
Tang, Xiangjie
1
Ustrov, Yury
1
Wu, Luorong
1
Zapata, Normito R.
1
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International journal of contemporary hospitality management
Journal of international trade & commerce
International journal of hospitality management
40
Journal of business research : JBR
25
Journal of retailing and consumer services
24
Tourism management perspectives : TMP
14
Journal of hospitality marketing & management
13
The journal of services marketing
13
Journal of travel and tourism marketing
12
Journal of business ethics : JOBE
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Tourism management : research, policies, practice
9
Service business
8
Psychology & marketing
7
Services marketing quarterly
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
Journal of air transport management
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Journal of service theory and practice : JSTP
5
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
5
The service industries journal
5
European journal of marketing
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International review on public and non-profit marketing
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Total quality management & business excellence
4
Tourism review
4
European journal of marketing : EJM
3
Global business review
3
International journal of business excellence : IJBEX
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of behavioral and experimental economics
3
Journal of financial services marketing
3
Journal of marketing analytics : JMA
3
Journal of marketing communications
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Journal of service management
3
Journal of service research
3
Journal of vacation marketing
3
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ECONIS (ZBW)
14
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14
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1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
3
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
4
Role of affective forecasting in customers' hotel service experiences
Lajante, Mathieu
;
Ladhari, Riadh
;
Massa, Elodie
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1062-1083
Persistent link: https://www.econbiz.de/10013164525
Saved in:
5
Pride or empathy? : exploring effective CSR communication strategies on social media
He, Zeya
;
Liu, Qing
;
Ferns, Bo H.
;
Countryman, Cary C.
- In:
International journal of contemporary hospitality management
34
(
2022
)
8
,
pp. 2989-3007
Persistent link: https://www.econbiz.de/10013412841
Saved in:
6
From teamwork to psychological well-being and job performance : the role of CSR in the workplace
Kim, Ho-Seok
;
Kim, Min-Seong
;
Koo, Dongwoo
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3764-3789
Persistent link: https://www.econbiz.de/10013413089
Saved in:
7
A comparative study of Korean and Japanese employees' collectivism and its influence on volunteerism mediated by empathy
Kang, Yoon-Hee
- In:
Journal of international trade & commerce
17
(
2021
)
5
,
pp. 13-30
Persistent link: https://www.econbiz.de/10013269864
Saved in:
8
Shared positive emotion and team effectiveness
Rhee, Seung-Yoon
- In:
Journal of international trade & commerce
17
(
2021
)
1
,
pp. 153-171
Persistent link: https://www.econbiz.de/10013189557
Saved in:
9
The effects of employee service on reuse intention in upscale restaurant service setting : the moderating effect of spatial proximity
Choi, Chul-Jae
;
Ham, Jeong-Min
;
Min, Dae-Gyu
- In:
Journal of international trade & commerce
16
(
2020
)
2
,
pp. 71-89
Persistent link: https://www.econbiz.de/10012592180
Saved in:
10
Empathic emotions and organizational citizenship behaviors of multinational enterprise employees of Japan, Korea and Singapore
Kang, Yoon-Hee
- In:
Journal of international trade & commerce
15
(
2019
)
3
,
pp. 203-226
Persistent link: https://www.econbiz.de/10012545295
Saved in:
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