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~accessRights:"restricted"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of international trade & commerce"
~subject:"Hotellerie"
~subject:"Kundenzufriedenheit"
~subject:"Long-Term Orientation"
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Search: subject_exact:"Emotion"
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Hotellerie
Kundenzufriedenheit
Long-Term Orientation
Emotion
42
Consumer behaviour
23
Konsumentenverhalten
23
Dienstleistungsqualität
15
Service quality
15
Hotel industry
13
Arbeitsverhalten
11
Work behaviour
11
Customer satisfaction
10
Gastronomie
10
Restaurant industry
10
Arbeitszufriedenheit
8
Job satisfaction
8
Stress
8
Tourism employees
8
Tourismusberufe
8
Work stress
8
Emotional exhaustion
6
Customer service
5
Intelligence
5
Intelligenz
5
Kundenservice
5
Arbeitskräfte
4
Beziehungsmarketing
4
Corporate Social Responsibility
4
Corporate social responsibility
4
Emotional intelligence
4
Online retailing
4
Online-Handel
4
Relationship marketing
4
Viral marketing
4
Virales Marketing
4
Workforce
4
Arbeitspsychologie
3
China
3
Consumer behavior
3
Emotions
3
Empathy
3
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21
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21
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English
21
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Alnawas, Ibrahim
1
Aparicio-Valverde, Mireia
1
Bennett, Keri
1
Chen, Xiaohong
1
Choi, Chul-Jae
1
Choo, Wei Chong
1
Fatima, Tasneem
1
Fong, Lawrence Hoc Nang
1
Guzzo, Renata Fernandes
1
Ham, Jeong-Min
1
Hanks, Lydia
1
Hemsley-Brown, Jane
1
Hsu, Maxwell
1
Hwang, Joyce Hyunjoo
1
Im, Soo Yeon
1
Inocencio, Ma. Josephine E.
1
Jeong, Miyoung
1
Jung, Hyo Sun
1
Kang, Yoon-Hee
1
Karatepe, Osman M.
1
Kaviti, Rashin
1
Kim, Ho-Seok
1
Kim, Min-Seong
1
Kim, Soon-Ho
1
Ladhari, Riadh
1
Ladkin, Adele
1
Lajante, Mathieu
1
Lee, Hye Eun
1
Lee, Jongseo
1
Lee, Minwoo
1
Lee, Yong-Ki
1
Legendre, Tiffany S.
1
Liu, Qing
1
Ma, Shihan
1
Madamba, Jeanette Angeline Banzon
1
Majeed, Mehwish
1
Mansor, Zuraina Dato’
1
Massa, Elodie
1
Min, Dae-Gyu
1
Mojicac, Loida E.
1
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International journal of contemporary hospitality management
Journal of international trade & commerce
International journal of hospitality management
59
Journal of hospitality marketing & management
22
Journal of retailing and consumer services
22
Tourism management perspectives : TMP
17
Journal of business research : JBR
16
Tourism management : research, policies, practice
14
The journal of services marketing
13
Journal of travel and tourism marketing
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Service business
9
Psychology & marketing
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Services marketing quarterly
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Tourism review
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
Journal of air transport management
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
The service industries journal
5
European journal of marketing
4
Journal of hospitality and tourism insights
4
Journal of service theory and practice : JSTP
4
Total quality management & business excellence
4
Tourism analysis : an interdisciplinary tourism & hospitality journal
4
Asia Pacific journal of marketing and logistics
3
European journal of marketing : EJM
3
Global business review
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of business excellence : IJBEX
3
International review on public and non-profit marketing
3
Journal of financial services marketing
3
Journal of marketing analytics : JMA
3
Journal of marketing communications
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Journal of service management
3
Journal of service research
3
Journal of service theory and practice
3
Journal of vacation marketing
3
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ECONIS (ZBW)
21
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21
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1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
3
Detriments of exploitative leadership in the hotel industry : role of conspiracy beliefs and forgiveness climate
Fatima, Tasneem
;
Majeed, Mehwish
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2624-2644
Persistent link: https://www.econbiz.de/10014314806
Saved in:
4
Family incivility, emotional exhaustion, and hotel employees' outcomes : a moderated mediation model
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
International journal of contemporary hospitality management
35
(
2023
)
9
,
pp. 3053-3076
Persistent link: https://www.econbiz.de/10014334278
Saved in:
5
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
6
What helps or hinders the emotional intelligence practice? : a study of Vietnamese hotel workers
Quynh Nhu Thi Nguyen
;
Ladkin, Adele
;
Osman, Hanaa
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 534-554
Persistent link: https://www.econbiz.de/10013164476
Saved in:
7
Role of affective forecasting in customers' hotel service experiences
Lajante, Mathieu
;
Ladhari, Riadh
;
Massa, Elodie
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1062-1083
Persistent link: https://www.econbiz.de/10013164525
Saved in:
8
How does customer cooperation affect employees' prosocial service behavior in upscale Chinese hotels? : an affective social exchange perspective
Wang, Ying
;
Zhang, Yun
;
Xu, Feng Zeng
- In:
International journal of contemporary hospitality management
34
(
2022
)
6
,
pp. 2071-2091
Persistent link: https://www.econbiz.de/10013412530
Saved in:
9
Biophilic design for urban hotels : prospective hospitality employees' perspectives
Guzzo, Renata Fernandes
;
Suess, Courtney
;
Legendre, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
8
,
pp. 2914-2933
Persistent link: https://www.econbiz.de/10013412832
Saved in:
10
Shared positive emotion and team effectiveness
Rhee, Seung-Yoon
- In:
Journal of international trade & commerce
17
(
2021
)
1
,
pp. 153-171
Persistent link: https://www.econbiz.de/10013189557
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