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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of service research : JSR"
~subject:"Salespeople"
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Search: "Customer relationship management"
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Salespeople
Beziehungsmarketing
88
Relationship marketing
88
Consumer behaviour
46
Konsumentenverhalten
46
Dienstleistungsqualität
31
Service quality
31
Customer satisfaction
28
Kundenzufriedenheit
28
Lieferantenmanagement
13
Supplier relationship management
13
Beschwerdemanagement
12
Complaint management
12
Customer service
12
Kundenservice
12
Social Web
12
Social web
12
Customer value
9
Kundenwert
9
Verkaufspersonal
9
relationship marketing
9
Customer integration
8
E-commerce
8
Electronic Commerce
8
Kundenintegration
8
Arbeitsverhalten
7
Brand management
7
Markenführung
7
Work behaviour
7
Dienstleistungssektor
6
Internet marketing
6
Online-Marketing
6
Service industry
6
customer satisfaction
6
customer lifetime value
5
customer participation
5
customer relationship management
5
frontline employees
5
service failure
5
service recovery
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9
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Alavi, Sascha
1
Altman, Daniel
1
Arnold, Todd
1
Arnold, Todd J.
1
Black, William C.
1
Bock, Dora E.
1
Bolander, Willy
1
Brady, Michael
1
Brady, Michael K.
1
Brown, Tom
1
Cote, Joseph A.
1
Folse, Judith Anne Garretson
1
Frieß, Maximilian
1
Gremler, Dwayne D.
1
Grewal, Dhruv
1
Grewal, Rajdeep
1
Habel, Johannes
1
Hochstein, Bryan
1
Hopkins, Lucas M.
1
Huang, Ming-Hui
1
Iyer, Bala
1
Lilien, Gary L.
1
Ogilvie, Jessica L.
1
Panagopoulos, Nikolaos G.
1
Parasuraman, A.
1
Plouffe, Christopher R.
1
Pugh, Harrison B.
1
Rafaeli, Anat
1
Rapp, Adam A.
1
Ruyter, Ko de
1
Schmitz, Christian
1
Shi, Huanhuan
1
Singh, Jagdip
1
Sridhar, Shrihari
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Journal of marketing
Journal of service research : JSR
Industrial marketing management : the international journal for industrial and high-tech firms
37
Journal of business research : JBR
18
Journal of personal selling & sales management : JPSSM
17
The journal of personal selling & sales management : JPSSM
16
The journal of business & industrial marketing
14
Journal of retailing and consumer services
12
Journal of business-to-business marketing
7
Journal of the Academy of Marketing Science
7
Journal of retailing
6
European journal of marketing
5
International journal of hospitality management
5
International journal of retail & distribution management
5
Journal of service research
5
Asia Pacific journal of marketing and logistics
4
International journal of logistics : research and applications
3
Marketing intelligence & planning
3
SpringerLink / Bücher
3
The Oxford handbook of strategic sales and sales management
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
European journal of marketing : EJM
2
International journal of bank marketing
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of services and operations management
2
International journal of services, economics and management
2
Journal of Asia Business Studies
2
Journal of business ethics : JOBE
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of hospitality marketing & management
2
Journal of marketing theory and practice : JMTP
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
2
Journal of service theory and practice
2
Market : review for marketing theory and practice
2
Middle East journal of management : MEJM
2
Psychology & marketing
2
Service business
2
Springer eBook Collection / Business and Economics
2
The international journal of bank marketing : IJBM
2
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ECONIS (ZBW)
9
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1
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9
of
9
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date (newest first)
date (oldest first)
1
Understanding the impact of relationship disruptions
Schmitz, Christian
;
Frieß, Maximilian
;
Alavi, Sascha
; …
- In:
Journal of marketing
84
(
2020
)
1
,
pp. 66-87
Persistent link: https://www.econbiz.de/10012176435
Saved in:
2
Sales representative departures and customer reassignment strategies in business-to-business markets
Shi, Huanhuan
;
Sridhar, Shrihari
;
Grewal, Rajdeep
; …
- In:
Journal of marketing
81
(
2017
)
2
,
pp. 25-44
Persistent link: https://www.econbiz.de/10011697520
Saved in:
3
Salesperson solution involvement and sales performance : the contingent role of supplier firm and customer-supplier relationship characteristics
Panagopoulos, Nikolaos G.
;
Rapp, Adam A.
;
Ogilvie, …
- In:
Journal of marketing
81
(
2017
)
4
,
pp. 144-164
Persistent link: https://www.econbiz.de/10011734912
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
The emergent field of organizational frontlines
Singh, Jagdip
;
Brady, Michael
;
Arnold, Todd
;
Brown, Tom
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 3-11
Persistent link: https://www.econbiz.de/10011647467
Saved in:
6
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
7
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon
;
Arnold, Todd J.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Saved in:
8
Does the customer matter most? : exploring strategic frontline employees’ influence of customers, the internal business team, and external business partners
Plouffe, Christopher R.
;
Bolander, Willy
;
Cote, Joseph A.
; …
- In:
Journal of marketing
80
(
2016
)
1
,
pp. 106-123
Persistent link: https://www.econbiz.de/10011507463
Saved in:
9
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
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