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~accessRights:"restricted"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Satisfaction"
~subject:"Service quality"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Subject
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Satisfaction
Service quality
Beziehungsmarketing
466
Relationship marketing
466
Consumer behaviour
391
Konsumentenverhalten
391
Customer satisfaction
206
Kundenzufriedenheit
206
Dienstleistungsqualität
152
Einzelhandel
142
Retail trade
142
Brand management
89
Markenführung
89
Online retailing
72
Online-Handel
72
Social Web
61
Social web
61
Brand image
56
Markenimage
56
Customer integration
54
Kundenintegration
54
Brand
50
Markenartikel
49
Confidence
47
Vertrauen
47
Customer experience
46
Internet marketing
45
Online-Marketing
45
Viral marketing
39
Virales Marketing
39
E-commerce
37
Electronic Commerce
37
Customer loyalty
36
Customer engagement
32
Customer service
32
Emotion
31
Kundenservice
31
Brand loyalty
29
Trust
28
Loyalty
26
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Article
168
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168
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168
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English
168
Author
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Prentice, Catherine
5
Mortimer, Gary
4
Fazal-e-Hasan, Syed
3
Gong, Taeshik
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Lombart, Cindy
3
Park, Jungkun
3
Rokonuzzaman, Md
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Bilgihan, Anil
2
Cioppi, Marco
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Fernandes, Teresa
2
Francioni, Barbara
2
Hinson, Robert
2
Islam, Jamid Ul
2
Japutra, Arnold
2
Karande, Kiran
2
Kumar, Anil
2
Le, Hoang T. P. M.
2
Lee, Kangcheol
2
Louis, Didier
2
Loureiro, Sandra Maria Correia
2
Molinillo, Sebastian
2
Pacheco, Natália Araújo
2
Paul, Justin
2
Polo-Redondo, Yolanda
2
Prybutok, Victor R.
2
Quach, Sara
2
Thurasamy Ramayah
2
Wang, Xueqin
2
Wang, Xuequn
2
AbedRabbo, Majd
1
Acheampong, Audrey
1
Adeola, Ogechi
1
Adil, Mohd
1
Agarwal, Reeti
1
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Published in...
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Journal of retailing and consumer services
Journal of business research : JBR
99
International journal of hospitality management
95
The journal of services marketing
67
Service business
45
Journal of hospitality marketing & management
37
The service industries journal
35
Journal of travel and tourism marketing
31
International journal of contemporary hospitality management
29
Journal of service research
27
Tourism management : research, policies, practice
27
Journal of service management
26
Services marketing quarterly
26
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
24
The TQM journal : the international review of organizational improvement
22
Industrial marketing management : the international journal for industrial and high-tech firms
21
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Total quality management & business excellence
20
Asia Pacific journal of marketing and logistics
19
Journal of service research : JSR
19
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of strategic marketing
15
The international journal of bank marketing : IJBM
15
International journal of quality and service sciences
14
Journal of hospitality and tourism insights
14
Marketing intelligence & planning
14
Journal of service theory and practice
13
Journal of the Academy of Marketing Science
13
International journal of bank marketing
12
International journal of business excellence : IJBEX
12
International journal of quality & reliability management
12
International journal of services and operations management : IJSOM
12
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
12
Journal of marketing
12
Journal of marketing for higher education
12
International journal of productivity and quality management : IJPQM
11
Journal of air transport management
11
Psychology & marketing
11
Technological forecasting & social change : an international journal
11
The journal of business & industrial marketing
11
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ECONIS (ZBW)
168
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1
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168
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1
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
2
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
3
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
4
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
5
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
6
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
7
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
8
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
Saved in:
9
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
10
Gracefully yours : would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?
Dogerlioglu-Demir, Kivilcim
;
Ng, Andy H.
;
Koçaş, Cenk
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014372547
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