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~accessRights:"restricted"
~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Dienstleistungsqualität"
~subject:"Dienstleistungssektor"
~subject:"customer satisfaction"
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Dienstleistungsqualität
Dienstleistungssektor
customer satisfaction
Service quality
27
Customer satisfaction
16
Kundenzufriedenheit
16
Consumer behaviour
12
Konsumentenverhalten
12
Beziehungsmarketing
9
Relationship marketing
9
Service industry
7
Customer service
6
Kundenservice
6
Beschwerdemanagement
4
Complaint management
4
Services
4
Arbeitszufriedenheit
3
Customer experience
3
Customer integration
3
Customer value
3
Dienstleistung
3
Job satisfaction
3
Kundenintegration
3
Kundenwert
3
Satisfaction
3
Betriebliche Wertschöpfung
2
Cross-cultural management
2
Diversity Management
2
Diversity management
2
Emotion
2
Experiment
2
Gerechtigkeit
2
Interkulturelles Management
2
Justice
2
Perceived value
2
Perception
2
Performance
2
Service encounter
2
Service orientation
2
Service recovery
2
Value creation
2
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27
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27
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27
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English
27
Author
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Plewa, Carolin
2
Aagja, Jayesh
1
Ahmed, Pervaiz K.
1
Andreassen, Tor Wallin
1
Aparicio-Valverde, Mireia
1
Bagdare, Shilpa
1
Bang, Nguyen
1
Batt, Resemary
1
Brozovic, Danilo
1
Calderón García, Haydee
1
Carlson, Kevin D.
1
Cervera-Taulet, Amparo
1
Chen, Yen Chun
1
Chicu, Dorina
1
Chiew, Tung Moi
1
Chuah, Stephanie Hui-wen
1
Crisafulli, Benedetta
1
Dawson, Mary
1
Ellinger, Alexander E.
1
Estreder, Yolanda
1
Følstad, Asbjørn
1
Gaur, Sanjaya Singh
1
Gill, Tripat
1
Guchait, Priyanko
1
Halvorsrud, Ragnhild
1
Harness, David
1
Herjanto, Halimin
1
Jain, Rajnish
1
Jayawardhena, Chanaka
1
Karjaluoto, Heikki
1
Kim, Hae Joo
1
Kim, Peter BeomCheol
1
Kindström, Daniel
1
Kingshott, Russel P. J.
1
Kleinaltenkamp, Michael
1
Lee, Crystal Tzu-Ying
1
Leppäniemi, Matti
1
Lervik-Olsen, Line
1
Lorenz, Melanie P.
1
Lvale, Knut
1
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Published in...
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Journal of service theory and practice : JSTP
International journal of hospitality management
277
Journal of retailing and consumer services
268
Journal of business research : JBR
155
The journal of services marketing
111
Auditing : a journal of practice & theory
105
Service business
103
International journal of contemporary hospitality management
100
Journal of hospitality marketing & management
90
The service industries journal
87
Total quality management & business excellence
87
Working paper / National Bureau of Economic Research, Inc.
82
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
78
Journal of air transport management
77
The TQM journal : the international review of organizational improvement
75
Services marketing quarterly
73
Journal of travel and tourism marketing
69
Tourism management : research, policies, practice
67
International journal of quality & reliability management
65
The accounting review : a publication of the American Accounting Association
65
Health care management review : HCM review
55
Journal of service management
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
International journal of productivity and quality management : IJPQM
49
International journal of quality and service sciences
49
Discussion paper / Centre for Economic Policy Research
47
SpringerLink / Bücher
47
Accounting horizons : a quarterly publication of the American Accounting Association
44
Management science : journal of the Institute for Operations Research and the Management Sciences
43
Quality management journal : QMJ
43
International journal of services and operations management : IJSOM
41
Asia Pacific journal of marketing and logistics
40
Economics of education review
40
Industrial marketing management : the international journal for industrial and high-tech firms
39
Journal of service research
39
World Bank E-Library Archive
39
Technological forecasting & social change : an international journal
38
Managerial auditing journal
35
Journal of health economics
34
International journal of auditing : IJA
32
Journal of health organization and management
32
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ECONIS (ZBW)
27
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1
Measuring quality variations in e-service
Chen, Yen Chun
;
Shen, Yung-Cheng
;
Lee, Crystal Tzu-Ying
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 427-452
Persistent link: https://www.econbiz.de/10011627184
Saved in:
2
Service excellence in the light of cultural diversity : the impact of metacognitive cultural intelligence
Lorenz, Melanie P.
;
Ramsey, Jase R.
;
Tariq, Ayesha
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 475-495
Persistent link: https://www.econbiz.de/10011627193
Saved in:
3
On happiness, sadness or indifference : investigating the carryover effect of outcome valence in service perceptions
Yit Sean Chong
;
Ahmed, Pervaiz K.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 69-86
Persistent link: https://www.econbiz.de/10011602699
Saved in:
4
Employing proactive interaction for service failure prevention to improve customer service experiences
Shin, Hyunju
;
Ellinger, Alexander E.
;
Mothersbaugh, David L.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 164-186
Persistent link: https://www.econbiz.de/10011602742
Saved in:
5
Unlocking behaviors of long-term service consumers : the role of action inertia
Leppäniemi, Matti
;
Jayawardhena, Chanaka
;
Karjaluoto, …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 270-291
Persistent link: https://www.econbiz.de/10011603070
Saved in:
6
Leadership style and service orientation : the catalytic role of employee engagement
Popli, Sapna
;
Rizvi, Irfan A.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 292-310
Persistent link: https://www.econbiz.de/10011603071
Saved in:
7
Customer engagement with a service provider and context : an empirical examination
Sim, Max
;
Plewa, Carolin
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 854-876
Persistent link: https://www.econbiz.de/10011730643
Saved in:
8
Ethnic stereotyping in service provision : when do stereotypes affect the performance expectations and evaluation of ethnic service providers?
Gill, Tripat
;
Kim, Hae Joo
;
Ranaweera, Chatura
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 520-546
Persistent link: https://www.econbiz.de/10011707257
Saved in:
9
The role of expectations on consumer interpretation of new information
Tan, Lina
;
Roberts, John H.
;
Morrison, Pamela D.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 569-615
Persistent link: https://www.econbiz.de/10011707273
Saved in:
10
Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen
;
Rauschnabel, Philipp A.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
Saved in:
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