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~accessRights:"restricted"
~person:"Han, Heesup"
~person:"Loureiro, Sandra Maria Correia"
~person:"McColl-Kennedy, Janet R."
~person:"Wong, IpKin Anthony"
~subject:"Service quality"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Service quality
Beziehungsmarketing
80
Relationship marketing
80
Consumer behaviour
60
Konsumentenverhalten
60
Customer satisfaction
46
Kundenzufriedenheit
46
Brand management
30
Markenführung
30
Dienstleistungsqualität
29
Brand image
23
Markenimage
23
Brand
15
Markenartikel
15
Hotel industry
13
Hotellerie
13
Brand loyalty
12
Holiday behaviour
11
Markentreue
11
Urlaubsverhalten
11
Customer integration
10
Kundenintegration
10
Social Web
10
Social web
10
Airline
9
Fluggesellschaft
9
Satisfaction
9
Tourism
9
Tourismus
9
Confidence
7
Customer engagement
7
Loyalty
7
Vertrauen
7
Emotion
6
Internet marketing
6
Online-Marketing
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Tourism industry
6
Tourismuswirtschaft
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29
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Han, Heesup
Loureiro, Sandra Maria Correia
McColl-Kennedy, Janet R.
Wong, IpKin Anthony
Prentice, Catherine
12
Gong, Taeshik
11
Hollebeek, Linda D.
10
Klaus, Philipp
10
Quach, Sara
9
Sreejesh, S.
9
Gustafsson, Anders
8
Mattila, Anna S.
8
Rather, Raouf Ahmad
8
Balaji, M. S.
7
Qu, Hailin
7
Grégoire, Yany
6
Alnawas, Ibrahim
5
Cai, Ruiying
5
Damali, Uzay
5
Gursoy, Dogan
5
Hogreve, Jens
5
Izogo, Ernest Emeka
5
Japutra, Arnold
5
Line, Nathaniel D.
5
Park, Jungkun
5
Patterson, Paul G.
5
Rajaobelina, Lova
5
So, Kevin Kam Fung
5
Thaichon, Paramaporn
5
Thurasamy Ramayah
5
Wang, Xuequn
5
Witell, Lars
5
Xu, Xun
5
Auh, Seigyoung
4
Babakus, Emin
4
Bonfanti, Angelo
4
Brady, Michael K.
4
Bruce, Helen L.
4
Bruhn, Manfred
4
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Journal of travel and tourism marketing
10
International journal of hospitality management
5
Journal of business research : JBR
2
Journal of hospitality marketing & management
2
Journal of retailing and consumer services
2
Journal of service management
2
The journal of services marketing
2
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service research
1
Journal of strategic marketing
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ECONIS (ZBW)
29
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1
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
2
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
3
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
4
Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
Saved in:
5
Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Han, Heesup
;
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Koo, Bonhak
- In:
Journal of travel and tourism marketing
38
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10012497705
Saved in:
6
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
7
A multilevel synthesis of subjective and objective measures of foodservices in the experience process
Wen, Huijun
;
Wong, IpKin Anthony
;
Kim, Seongseop
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328008
Saved in:
8
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
9
Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 380-395
Persistent link: https://www.econbiz.de/10012289340
Saved in:
10
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
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