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~accessRights:"restricted"
~subject:"Banking services"
~type_genre:"Arbeitspapier"
~type_genre:"Article in journal"
~type_genre:"Glossary included"
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Search: subject_exact:"Retailgeschäft von Banken"
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Banking services
Personal banking
182
Privatkundengeschäft
182
Consumer behaviour
70
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70
Beziehungsmarketing
69
Relationship marketing
69
Bank
63
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55
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customer loyalty
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ECONIS (ZBW)
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1
The moderating role of high- and low-involvement product types on customer loyalty and satisfaction in banking : an Australian perspective
Hinchcliff, Mercedez
;
Kyriazis, Elias
;
McCarthy, Grace
; …
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1974-2004
Persistent link: https://www.econbiz.de/10014470763
Saved in:
2
A mediation analysis of perceived service quality, customer satisfaction and customer engagement in the banking sector
Ananda S
;
Kumar, Raghavendra Prasanna
;
Dharmendra Singh
- In:
Journal of financial services marketing
28
(
2023
)
3
,
pp. 570-584
Persistent link: https://www.econbiz.de/10014336240
Saved in:
3
Banking service quality literature : a bibliometric review and future research agenda
Patel, Ritesh Jayantibhai
;
Siddiqui, Aaliyah
- In:
Qualitative research in financial markets
15
(
2023
)
5
,
pp. 732-756
Persistent link: https://www.econbiz.de/10014431887
Saved in:
4
Augmenting bank service quality dimensions : moderation of perceived trust and perceived risk
Biswas, Abhijeet
;
Jaiswal, Deepak
;
Kant, Rishi
- In:
The international journal of productivity and …
72
(
2023
)
2
,
pp. 469-490
Persistent link: https://www.econbiz.de/10014307496
Saved in:
5
Service quality dimensions as predictors of customer satisfaction and loyalty in the banking industry : moderating effects of gender
Teeroovengadum, Viraiyan
- In:
European business review
34
(
2022
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10013164641
Saved in:
6
From traditional banking to technology-enabled banking services in India : a study of bank customers' perceptive
Ali, Liaqat
;
Kaur, Simran Jit
- In:
Journal for global business advancement : JGBA
15
(
2022
)
4
,
pp. 447-468
Persistent link: https://www.econbiz.de/10014309015
Saved in:
7
Measuring service fairness and its impact on service quality and satisfaction : a study of Indian banking services
Bhatt, Kedar
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 35-44
Persistent link: https://www.econbiz.de/10012298253
Saved in:
8
Service quality dimensions and customer satisfaction : empirical evidence from retail banking sector in Oman
Ananda S
;
Devesh, Sonal
- In:
Total quality management & business excellence
30
(
2019
)
16
,
pp. 1616-1629
Persistent link: https://www.econbiz.de/10012199907
Saved in:
9
Perceived service quality and customer satisfaction : a missing link in Indian banking sector
Nambiar, Bindu K.
;
Ramanathan, Hareesh N.
;
Rana, Sudhir
; …
- In:
Vision : the journal of business perspective
23
(
2019
)
1
,
pp. 44-55
Persistent link: https://www.econbiz.de/10012161362
Saved in:
10
Exploring the value dimensions and their impact on customer loyalty in Indian banking services
Sahoo, Debajani
;
Teland, Achyut
- In:
Theoretical economics letters
9
(
2019
)
6
,
pp. 1938-1954
Persistent link: https://www.econbiz.de/10012239814
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