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~accessRights:"restricted"
~subject:"Dienstleistungsqualität"
~subject:"Dienstleistungssektor"
~subject:"customer satisfaction"
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Search: subject:"Service quality"
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Dienstleistungsqualität
Dienstleistungssektor
customer satisfaction
Service quality
8,140
Customer satisfaction
3,076
Kundenzufriedenheit
2,870
Consumer behaviour
2,324
Konsumentenverhalten
2,272
Relationship marketing
1,857
Beziehungsmarketing
1,836
Quality management
1,015
Qualitätsmanagement
999
Financial audit
964
Wirtschaftsprüfung
964
Hospital
750
Krankenhaus
748
Health care
680
Gesundheitsversorgung
663
Customer service
630
Kundenservice
574
Gesundheitswesen
546
Health care system
545
Service industry
515
service quality
495
Product quality
479
Produktqualität
467
Beschwerdemanagement
427
Complaint management
427
Hotel industry
381
Hotellerie
380
Online retailing
350
Online-Handel
350
E-commerce
337
Electronic Commerce
328
Satisfaction
315
Emotion
305
Patients
283
Patienten
281
Retail trade
271
Einzelhandel
267
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Free
4,785
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Article
6,815
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528
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5
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Article in journal
6,626
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6,626
Graue Literatur
203
Non-commercial literature
203
Arbeitspapier
200
Working Paper
200
Aufsatz im Buch
158
Book section
158
Conference paper
82
Konferenzbeitrag
82
Hochschulschrift
39
Aufsatzsammlung
28
Konferenzschrift
12
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11
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Fallstudie
11
Sammelwerk
11
Thesis
7
Amtsdruckschrift
5
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5
Conference proceedings
4
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4
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4
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4
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4
Bibliografie
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1
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English
7,213
German
106
Undetermined
29
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1
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Han, Heesup
28
Propper, Carol
21
Prentice, Catherine
20
Siciliani, Luigi
20
Mattila, Anna S.
19
Prybutok, Victor R.
16
McColl-Kennedy, Janet R.
14
Balaji, M. S.
13
Gong, Taeshik
13
Knechel, W. Robert
13
Line, Nathaniel D.
13
Sreejesh, S.
13
Straume, Odd Rune
13
Zhang, Min
13
Bruhn, Manfred
12
Gursoy, Dogan
12
Klaus, Philipp
12
Quach, Sara
12
Lu, Susan Feng
11
Pathak, Parag A.
11
Roy, Sanjit
11
Shahin, Arash
11
Sharma, Piyush
11
Wong, IpKin Anthony
11
Guchait, Priyanko
10
Gustafsson, Anders
10
Hanks, Lydia
10
Hollebeek, Linda D.
10
Park, Jungkun
10
Pittman, Jeffrey A.
10
So, Kevin Kam Fung
10
Sparks, Beverley
10
Wirtz, Jochen
10
Xu, Xun
10
Ali, Faizan
9
Antony, Jiju
9
Bilgihan, Anil
9
Brekke, Kurt R.
9
Das, Jishnu
9
Grégoire, Yany
9
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OECD
25
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank Group
12
World Bank
8
National Bureau of Economic Research
7
Taylor and Francis.
5
Edward Elgar Publishing
4
European Conference of Ministers of Transport
2
OECD / International Transport Forum
2
Organisation for Economic Co-operation and Development
2
Springer-Verlag GmbH
2
ANZMAC Conference <2019, Wellington>
1
CRC Press.
1
Centre for Economic Policy Research
1
Deidesheimer Gespräche zur Tourismuswissenschaft <2., 2015, Deidesheim>
1
Energy Sector Management Assistance Program
1
European Business School <Oestrich-Winkel>
1
European Centre for the Development of Vocational Training
1
European Foundation for the Improvement of Living and Working Conditions
1
European Health Care Conference <2, 2011, Hamburg>
1
European Union
1
Europäische Kommission
1
Europäische Kommission / Trans-European Cooperation Scheme for University Studies
1
Europäische Kommission / Trans-European Mobility Scheme for University Studies
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Fachtagung "Human Resources - Qualitätsaspekte der Ausbildung in der Empirischen Forschung" <2015, Wiesbaden>
1
Freie Universität Berlin
1
Great Britain / Customs Establishment
1
Independent Evaluation Group
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
National Academies of Sciences, Engineering, and Medicine / Committee on Accounting for Socioeconomic Status in Medicare Payment Programs
1
Nomos Verlagsgesellschaft
1
Peter Lang GmbH
1
Technische Universität Ilmenau
1
Weltgesundheitsorganisation
1
World Bank / Financial Sector Development Dept
1
World Bank / Office of the Senior Vice President and Chief Economics, Development Economics
1
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Published in...
All
International journal of hospitality management
277
Journal of retailing and consumer services
268
Journal of business research : JBR
162
The journal of services marketing
111
Auditing : a journal of practice & theory
107
Service business
103
International journal of contemporary hospitality management
100
Journal of hospitality marketing & management
91
Total quality management & business excellence
90
The service industries journal
88
Working paper / National Bureau of Economic Research, Inc.
82
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
78
Journal of air transport management
77
The TQM journal : the international review of organizational improvement
76
Services marketing quarterly
75
Journal of travel and tourism marketing
69
Tourism management : research, policies, practice
69
International journal of quality & reliability management
65
The accounting review : a publication of the American Accounting Association
65
Health care management review : HCM review
56
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
53
Journal of service management
52
International journal of productivity and quality management : IJPQM
49
International journal of quality and service sciences
49
Accounting horizons : a quarterly publication of the American Accounting Association
47
SpringerLink / Bücher
47
Discussion paper / Centre for Economic Policy Research
46
Quality management journal : QMJ
46
Journal of service research
43
Management science : journal of the Institute for Operations Research and the Management Sciences
43
Economics of education review
42
International journal of services and operations management : IJSOM
41
Asia Pacific journal of marketing and logistics
40
Industrial marketing management : the international journal for industrial and high-tech firms
39
World Bank E-Library Archive
39
Technological forecasting & social change : an international journal
38
Managerial auditing journal
35
Journal of health economics
34
Journal of health organization and management
34
Journal of hospitality and tourism insights
33
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ECONIS (ZBW)
7,319
RePEc
29
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1
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7,348
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1
Literature review of
service
quality
concepts, models and scales
Prabhu, Sandeep
- In:
International journal of business and globalisation : IJBG
33
(
2023
)
1/2
,
pp. 76-93
Persistent link: https://www.econbiz.de/10014232688
Saved in:
2
Electronic
service
quality
(e-SQ) measurement : a cross-functional review
Nandankar, Sunil
;
Sachan, Amit
;
Mukherjee, Arindam
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
Saved in:
3
Interaction between functional and relational
service
quality
: hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
4
Applicability of healthcare
service
quality
models and dimensions : future research directions
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1378-1393
Persistent link: https://www.econbiz.de/10014326382
Saved in:
5
Assessing
service
quality
and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
6
Customer
service
quality
, emotional brand attachment and customer citizenship behaviors : findings from an emerging higher education market
Sharif, Khurram
;
Lemine, Mouna Sidi
- In:
Journal of marketing for higher education
34
(
2024
)
1
,
pp. 18-43
Persistent link: https://www.econbiz.de/10014566927
Saved in:
7
The role of university switching costs, perceived
service
quality
, perceived university image and student satisfaction in shaping student loyalty
Ali, Mazhar
;
Amir, Huma
;
Ahmed, Masood
- In:
Journal of marketing for higher education
34
(
2024
)
1
,
pp. 201-222
Persistent link: https://www.econbiz.de/10014566956
Saved in:
8
Co-creation practices and service outcomes : a transformative health service framework
Islam, Shahidul
;
Nazlida Muhamad
;
Leong, Vai Shiem
; …
- In:
Journal of international consumer marketing
36
(
2024
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10014575090
Saved in:
9
Citizen satisfaction through the development of a sustainable mobile government service model : a blended approach through M-S-QUAL and EGAM theories
Patil, Kanchan Pranay
;
Bharathi, S. Vijayakumar
- In:
Journal of information & knowledge management : JIKM
23
(
2024
)
3
,
pp. 1-38
Persistent link: https://www.econbiz.de/10014575596
Saved in:
10
Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
;
Elango, B.
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
Saved in:
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