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Search: "Customer relationship management"
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Subject
All
Relationship marketing
8,411
Beziehungsmarketing
8,409
Consumer behaviour
4,437
Konsumentenverhalten
4,437
Customer satisfaction
2,447
Kundenzufriedenheit
2,445
Service quality
1,831
Dienstleistungsqualität
1,829
Brand management
1,423
Markenführung
1,423
Social Web
1,088
Social web
1,088
Brand image
1,070
Markenimage
1,070
Lieferantenmanagement
860
Supplier relationship management
860
Online-Marketing
858
Internet marketing
854
Customer integration
836
Kundenintegration
834
Brand
705
Markenartikel
693
Einzelhandel
660
Retail trade
658
Online retailing
622
Online-Handel
622
Confidence
613
Vertrauen
612
Marketing management
579
Electronic Commerce
578
Marketingmanagement
578
E-commerce
566
Kundenwert
541
Customer value
530
Emotion
459
Customer service
455
Kundenservice
451
Betriebliche Wertschöpfung
414
Value creation
414
Viral marketing
385
more ...
less ...
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All
Undetermined
Free
3,565
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All
Article
7,821
Book / Working Paper
839
Journal
3
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Article in journal
7,354
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7,354
Aufsatz im Buch
371
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371
Hochschulschrift
155
Aufsatzsammlung
116
Conference paper
71
Konferenzbeitrag
71
Thesis
46
Collection of articles of several authors
44
Sammelwerk
44
Graue Literatur
23
Non-commercial literature
23
Arbeitspapier
20
Working Paper
20
Case study
19
Fallstudie
19
Lehrbuch
18
Handbook
12
Handbuch
12
Konferenzschrift
10
Textbook
10
Ratgeber
8
research-article
6
Guidebook
4
Systematic review
3
Übersichtsarbeit
3
Festschrift
2
Bibliografie
1
Bibliografie enthalten
1
Bibliography included
1
Collection of articles written by one author
1
Einführung
1
Fallstudiensammlung
1
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1
Lehrmittel
1
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1
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1
conceptual-paper
1
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English
7,968
German
616
Undetermined
80
Author
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Han, Heesup
38
Hollebeek, Linda D.
36
Kumar, V.
29
Thaichon, Park
24
Rather, Raouf Ahmad
22
Loureiro, Sandra Maria Correia
21
Khan, Imran
19
Kumar, Vikas
19
Palmatier, Robert W.
19
Prentice, Catherine
19
Quach, Sara
19
Smith, Alan D.
19
Ahn, Jiseon
18
Gil Saura, Irene
18
Mattila, Anna S.
18
So, Kevin Kam Fung
18
Svensson, Göran
18
Itani, Omar S.
17
Vrontis, Demetris
17
Klaus, Philipp
16
Rahman, Zillur
16
Roy, Sanjit
16
Bruhn, Manfred
15
Grewal, Dhruv
15
Japutra, Arnold
15
Verhoef, Peter C.
15
Agnihotri, Raj
14
Balaji, M. S.
14
Johnson, Lester W.
14
Karjaluoto, Heikki
14
King, Ceridwyn
14
Leckie, Civilai
14
Chatterjee, Sheshadri
13
Homburg, Christian
13
Sesé, F. Javier
13
Sreejesh, S.
13
Wong, IpKin Anthony
13
Casidy, Riza
12
Dwivedi, Yogesh Kumar
12
Gong, Taeshik
12
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All
Springer Fachmedien Wiesbaden
77
IGI Global
17
Springer Gabler <Firma>
5
Edward Elgar Publishing
4
NetLibrary, Inc
4
Springer-Verlag GmbH
3
De Gruyter Oldenbourg
2
Great Britain / Customs Establishment
2
Nomos Verlagsgesellschaft
2
Springer International Publishing
2
Technische Universität Braunschweig
2
Technische Universität Chemnitz
2
World Trade Organization
2
European Health Care Conference <2, 2011, Hamburg>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Gottfried Wilhelm Leibniz Universität Hannover
1
ICORIA <17., 2018, Valencia>
1
Interdisziplinäre Tagung des Forschungsnetzwerkes Europäische Kulturen in der Wirtschaftskommunikation <17., 2017, Frankfurt am Main>
1
International Conference on Information and Communication Technologies in Tourism <(1999 :Innsbruck, Austria)>
1
Internationale und Interdisziplinäre Jahrestagung des Forschungsnetzwerks Europäische Kulturen in der Wirtschaftskommunikation <19., 2019, Wien>
1
Landesanstalt für Medien Nordrhein-Westfalen
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Organisation for Economic Co-operation and Development
1
Society for Consumer Psychology.
1
Soproni Egyetem
1
Technische Universität Clausthal
1
Technische Universität Hamburg
1
Technische Universität Hamburg / Institut für Innovationsmarketing
1
Universität Hohenheim
1
ebrary, Inc
1
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Published in...
All
Journal of business research : JBR
478
Journal of retailing and consumer services
466
SpringerLink / Bücher
312
Industrial marketing management : the international journal for industrial and high-tech firms
243
International journal of hospitality management
190
The journal of services marketing
122
Journal of strategic marketing
102
The journal of business & industrial marketing
95
Journal of the Academy of Marketing Science
86
Journal of hospitality marketing & management
80
Springer eBook Collection / Business and Economics
79
Asia Pacific journal of marketing and logistics
78
International journal of contemporary hospitality management
78
Journal of travel and tourism marketing
76
Service business
76
The service industries journal
75
Tourism management : research, policies, practice
74
The journal of product & brand management
73
Marketing intelligence & planning
62
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
59
Journal of service management
56
Springer eBook Collection
56
The journal of brand management : an international journal
56
Journal of marketing
54
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
52
Journal of retailing
51
Technological forecasting & social change : an international journal
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
50
Services marketing quarterly
50
Journal of service research
49
Psychology & marketing
47
Journal of promotion management : innovations in planning and applied research
44
Journal of business-to-business marketing
43
European journal of operational research : EJOR
42
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
International journal of retail and distribution management
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
41
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
41
International journal of production economics
40
The international review of retail, distribution and consumer research
40
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Source
All
ECONIS (ZBW)
8,555
RePEc
79
Other ZBW resources
24
USB Cologne (EcoSocSci)
4
BASE
1
Showing
71
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date (oldest first)
71
Customer
relationship
management
: digital transformation and sustainable business model innovation
Gil-Gomez, Hermenegildo
;
Guerola-Navarro, Vicente
; …
- In:
Economic research
33
(
2020
)
1,3
,
pp. 2733-2750
Persistent link: https://www.econbiz.de/10013192671
Saved in:
72
Customer perceptions of the banking system through
customer
relationship
management
in Pakistan
Rehman, Tansif ur
;
Bukhari, Syed Adeel Ali
;
Dastgir, Ghulam
- In:
Navigating the new normal of business with enhanced …
,
(pp. 145-168)
.
2022
Persistent link: https://www.econbiz.de/10013163130
Saved in:
73
Electronic
customer
relationship
management
(E-CRM), customer experience and customer satisfaction : evidence from the banking industry
Surya, Pushpender Kumar
;
Mokha, Anupreet Kaur
; …
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 551-572
Persistent link: https://www.econbiz.de/10013040883
Saved in:
74
Updates on the connection between
customer
relationship
management
and commoditization
Martinez-Lira, Gustavo
;
Reimann, Martin
- In:
Commodity Marketing : Strategies, Concepts, and Cases
,
(pp. 215-236)
.
2022
Persistent link: https://www.econbiz.de/10013272006
Saved in:
75
The impact of customer-centric business strategies on
customer
relationship
management
: pharmaceutical field-force perspective
Azeem, Muhammad
;
Aziz, Sania
;
Shahid, Jawad
;
Hayat, Aamir
; …
- In:
International journal of pharmaceutical and healthcare …
16
(
2022
)
1
,
pp. 138-154
Persistent link: https://www.econbiz.de/10012886111
Saved in:
76
AI and digitalization in relationship management : impact of adopting AI-embedded CRM system
Chatterjee, Sheshadri
;
Chaudhuri, Ranjan
;
Vrontis, Demetris
- In:
Journal of business research : JBR
150
(
2022
),
pp. 437-450
Persistent link: https://www.econbiz.de/10013365740
Saved in:
77
Impact of sustainable supply chain management and
customer
relationship
management
on organizational performance
Das, Saikat
;
Hassan, H. M. Kamrul
- In:
The international journal of productivity and …
71
(
2022
)
6
,
pp. 2140-2160
Persistent link: https://www.econbiz.de/10013365958
Saved in:
78
Adaptive
customer
relationship
management
contingency model under disruptive events
Lozada-Contreras, Frank
;
Orengo-Serra, Karen L.
; …
- In:
Journal of advances in management research : JAMR
19
(
2022
)
2
,
pp. 198-219
Persistent link: https://www.econbiz.de/10013366425
Saved in:
79
Relationship management, competitive advantage and performance of hotels : a resource-based view
Ofori, Daniel
;
Appiah-Nimo, Christina
- In:
Journal of African business
23
(
2022
)
3
,
pp. 712-730
Persistent link: https://www.econbiz.de/10013352972
Saved in:
80
Taking off the rose-colored glasses : the influence of crises on employee relationship management
Diers-Lawson, Audra
;
Collins, Lorraine
- In:
Employee relations
44
(
2022
)
4
,
pp. 833-849
Persistent link: https://www.econbiz.de/10013355276
Saved in:
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