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~isPartOf:"American economic journal : a journal of the American Economic Association"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Einzelhandelspreis"
~subject:"Service quality"
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Search: ("Automobilindustrie" OR "Bauwirtschaft" OR "Chemieindustrie" OR "Einzelhandel" OR "Elektroindustrie" OR "Maschinenbau" OR "Versicherung") AND NOT isPartOf:Wirtschaftsdienst
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Einzelhandelspreis
Service quality
Einzelhandel
672
Retail trade
672
Consumer behaviour
555
Konsumentenverhalten
555
Beziehungsmarketing
195
Relationship marketing
195
Online retailing
137
Online-Handel
137
Food retailing
134
Lebensmitteleinzelhandel
134
Customer satisfaction
99
Kundenzufriedenheit
99
Brand management
82
Markenführung
82
Distribution channel
77
E-commerce
77
Electronic Commerce
77
Vertriebsweg
77
Dienstleistungsqualität
76
Retailing
62
USA
62
United States
62
Retail
56
Brand image
53
Markenimage
53
Brand
52
Markenartikel
52
Handelsmarke
47
Store brand
47
Ladengestaltung
44
Store design
44
Food trade
42
Lebensmittelhandel
42
Preismanagement
41
Pricing strategy
41
Retail price
39
Lieferkette
38
Supply chain
38
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Online availability
All
Undetermined
89
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Article
113
Book / Working Paper
1
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Article in journal
114
Aufsatz in Zeitschrift
114
Aufsatzsammlung
1
Case study
1
Conference paper
1
Fallstudie
1
Konferenzbeitrag
1
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English
114
Author
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Mortimer, Gary
4
Brengman, Malaika
2
Davari, Arezoo
2
Iyer, Pramod
2
Japutra, Arnold
2
Mitronen, Lasse
2
Molinillo, Sebastian
2
Namin, Aidin
2
Olbrich, Rainer
2
Quach, Sara
2
Rokonuzzaman, Md
2
Shamim, Amjad
2
Thaichon, Park
2
Weeks, Clinton S.
2
Willems, Kim
2
Zielke, Stephan
2
Abril Barrie, Carmen
1
Acheampong, Audrey
1
Adams, Brian
1
Adeola, Ogechi
1
Afshar-Nadjafi, Behrouz
1
Ahmad, Farooq
1
Ahrholdt, Dennis C.
1
Aiello, Gaetano
1
Akter, Shahriar
1
Al Khateeb, Amr
1
Al-Emran, Md
1
Alexander, Bethan
1
Alnawas, Ibrahim
1
Anaya-Sánchez, Rafael
1
Assarzadegan, Parisa
1
Auh, Seigyoung
1
Azuma, Nobukazu
1
Badrinarayanan, Vishag
1
Bailey, Ainsworth Anthony
1
Banik, Shanta
1
Barari, Mojtaba
1
Becerra, Enrique P.
1
Belitz, Christane
1
Beverland, Michael
1
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Published in...
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American economic journal : a journal of the American Economic Association
Journal of retailing and consumer services
Journal of retailing
48
Journal of business research : JBR
31
Working paper / National Bureau of Economic Research, Inc.
29
NBER working paper series
25
NBER Working Paper
24
Bulletin / United States Department of Labor, Bureau of Labor Statistics
20
The journal of services marketing
18
Retail prices
17
The international review of retail, distribution and consumer research
16
International journal of retail and distribution management
15
Discussion paper / Centre for Economic Policy Research
13
European journal of operational research : EJOR
13
International journal of industrial organization
13
International journal of retail & distribution management
13
Bulletin of the United States Bureau of Labor
12
Management science : journal of the Institute for Operations Research and the Management Sciences
12
The journal of industrial economics
12
Journal of Islamic marketing
11
Journal of agricultural & food industrial organization
11
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
11
Bulletin / Retail prices and cost of living series / United States Department of Labor, Bureau of Labor Statistics
10
Journal of marketing research : JMR
10
Retail price indexes
10
Retail prices and cost of living series
10
Statistical bulletin of the South Pacific
10
The service industries journal
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
International journal of production economics
9
CESifo working papers
8
Gabler Edition Wissenschaft
8
Journal of service management
8
Psychology & marketing
8
Service business
8
SpringerLink / Bücher
8
The Rand journal of economics
8
Cogent business & management
7
International journal of production research
7
Journal of revenue and pricing management
7
Manufacturing & service operations management : M & SOM
7
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ECONIS (ZBW)
114
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1
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
2
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
3
Is online-to-offline customer care support essential for consumer service?
Sarkar, Biswajit
;
Dey, Bikash Koli
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-29
Persistent link: https://www.econbiz.de/10014373304
Saved in:
4
On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior : moderating role of customer intimacy
Garrouch, Karim
;
Ghali, Zohra
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014363976
Saved in:
5
Care management to improve retail customers' and employees' satisfaction
Raggiotto, Francesco
;
Campagno, Cristiana
;
Scarpi, Daniele
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
Saved in:
6
Exploring customer concerns on service quality under the COVID-19 crisis : a social media analytics study from the retail industry
Li, Xinwei
;
Xu, Mao
;
Zeng, Wenjuan
;
Tse, Ying Kei
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014239860
Saved in:
7
Hedonic service consumption and its dynamic effects on sales in the brick-and-mortar retail context
Zhou, Jiaying
;
Dahana, Wirawan Dony
;
Ye, Qiongwei
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014240299
Saved in:
8
Together or alone : should service robots and frontline employees collaborate in retail-customer interactions at the POS?
Gauquier, Laurens de
;
Willems, Kim
;
Cao, Hoang-Long
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240305
Saved in:
9
Why do you care about me? : the impact of retailers' customer care activities on customer orientation perceptions and store patronage intentions
Vannucci, Virginia
;
Dasmi, Costanza
;
Nechaeva, Olga
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014303155
Saved in:
10
Measuring customer aggression : Scale development and validation
Mortimer, Gary
;
Wang, Shasha
;
Osorio Andrade, María Lucila
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303231
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