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~isPartOf:"Applied economics"
~isPartOf:"Detecon-Management-Report / Deutsche Ausgabe : DMR ; das Magazin für Management und Technologie"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"Services marketing quarterly"
~type_genre:"Article in journal"
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Search: subject_exact:"ISP (Internet Service Provider)"
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Telecommunications industry
34
Telekommunikationssektor
34
Mobile communications
12
Mobilkommunikation
12
Beziehungsmarketing
9
Relationship marketing
9
Consumer behaviour
8
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Telecommunications network
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Applied economics
Detecon-Management-Report / Deutsche Ausgabe : DMR ; das Magazin für Management und Technologie
Journal of strategic marketing
Services marketing quarterly
Telecommunications policy : the international journal of digital economy, data sciences and new media
83
Journal of regulatory economics
22
Information economics and policy : IEP
20
Telematics and informatics : an interdisciplinary journal on the social impacts of new technologies
11
Global business and organizational excellence : a review of research & best practices
10
Industrial and corporate change
9
International journal of business excellence
9
Business history
8
International journal of technology management : IJTM
8
Journal of retailing and consumer services
8
Review of industrial organization : RIO
8
Strategic change : SC ; briefings in entrepreneurial finance
8
Harvard-Business-Manager : das Wissen der Besten
7
Intereconomics : review of European economic policy
7
International journal of business information systems : IJBIS
7
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
7
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
7
ILR review : the journal of work and policy
6
International journal of management and network economics : IJMNE
6
Journal of business ethics : JOBE
6
Netzwirtschaften & Recht : N & R ; Energie, Telekommunikation, Verkehr und andere Netzwirtschaften
6
The international journal of human resource management
6
The journal of media economics
6
African journal of business and economic research : AJBER
5
Economia e politica industriale
5
International journal of production economics
5
International journal of quality & reliability management
5
Journal of business research : JBR
5
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
5
Journal of management research
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
Netnomics
5
Technological forecasting & social change : an international journal
5
The journal of law & economics
5
Administrative Sciences : open access journal
4
Amfiteatru economic : an economic and business research periodical
4
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ECONIS (ZBW)
34
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1
Exploring online sentiment (OS) as a measure of customer experience (CX) for telecommunication services
Lappeman, James
;
Meyer, Seth
;
Miguel, Diana
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 257-276
Persistent link: https://www.econbiz.de/10013352800
Saved in:
2
What determines satisfaction with call centers? : the case of UK Telecom
Ribeiro, Hugo
;
Rodrigues, Ricardo Gouveia
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 404-424
Persistent link: https://www.econbiz.de/10013416988
Saved in:
3
Applying FCM to predict the behaviour of loyal customers in the mobile telecommunications industry
Rizomyliotis, Ioannis
;
Poulis, Athanasios
;
Apostolos, …
- In:
Journal of strategic marketing
28
(
2020
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012202791
Saved in:
4
Development of an empirical framework of customer loyalty in the mobile telecommunications sector
Saroha, Rituraj
;
Diwan, Saloni Pawan
- In:
Journal of strategic marketing
28
(
2020
)
8
,
pp. 659-680
Persistent link: https://www.econbiz.de/10012313931
Saved in:
5
Modelling brand loyalty in the Nigerian telecommunications industry
Inegbedion, Henry Egbezien
;
Obadiaru, Eseosa
- In:
Journal of strategic marketing
27
(
2019
)
7
,
pp. 583-598
Persistent link: https://www.econbiz.de/10012202781
Saved in:
6
The role of termination fee commitment in developing customer value in the telecommunication industry : an empirical study
Pedreño-Santos, Ana
;
García-Madariaga, Jesús
; …
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 316-330
Persistent link: https://www.econbiz.de/10012179191
Saved in:
7
Regulation and investment in the U.S. telecommunications industry
Ford, George S.
- In:
Applied economics
50
(
2018
)
56
,
pp. 6073-6084
Persistent link: https://www.econbiz.de/10012063392
Saved in:
8
Mobile phone service providers shift to no-contract plans : implications on customer retention
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011859502
Saved in:
9
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
10
The performance implications of demand-side diversification : evidence from the US telecommunications sector, 1990–1996
Manral, Lalit
;
Harrigan, Kathryn Rudie
- In:
Journal of strategic marketing
24
(
2016
)
7
,
pp. 551-577
Persistent link: https://www.econbiz.de/10011587726
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