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~isPartOf:"Applied economics"
~isPartOf:"Journal of retailing and consumer services"
~language:"bul"
~language:"eng"
~person:"Söderlund, Magnus"
~type_genre:"Article in journal"
~type_genre:"Book section"
~type_genre:"Congress report"
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Customer satisfaction
12
Kundenzufriedenheit
12
Dienstleistungsqualität
8
Service quality
8
Consumer behaviour
7
Konsumentenverhalten
7
Beziehungsmarketing
4
Relationship marketing
4
Arbeitszufriedenheit
3
Customer service
3
Job satisfaction
3
Kundenservice
3
Service encounters
3
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Dienstleistungssektor
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Einzelhandel
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Loyalty
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Perceived service quality
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Roboter
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Service industry
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Service robots
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Theory of mind
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Arbeitskräfte
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Capacity for learning
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Consumer to consumer
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Depicted faces
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Söderlund, Magnus
Bahmani-Oskooee, Mohsen
56
Gil-Alaña, Luis A.
36
Moosa, Imad A.
32
Narayan, Paresh Kumar
32
Gupta, Rangan
31
Barros, Carlos Pestana
25
Chang, Tsangyao
25
Prentice, Catherine
25
Park, Jungkun
23
Apergēs, Nikolaos
22
Pantano, Eleonora
22
Taylor, Mark P.
22
Dhir, Amandeep
20
Mixon, Franklin G.
20
Thaichon, Park
20
Tiwari, Aviral Kumar
20
Salim, Ruhul A.
19
Septianto, Felix
19
Wohar, Mark E.
19
Brent, Robert J.
18
Cebula, Richard J.
18
Lee, Chien-chiang
18
Roca, Eduardo
18
Devadoss, Stephen
17
Goel, Rajeev K.
17
Madden, Gary
17
Selvanathan, Saroja
17
Smyth, Russell
17
Sosvilla-Rivero, Simón
17
Jawadi, Fredj
16
Jebarajakirthy, Charles
16
Paul, Justin
16
Umar, Zaghum
16
Bhaskara Rao, Buddhavarapu
15
Dwivedi, Yogesh Kumar
15
Hammoudeh, Shawkat
15
Kaur, Puneet
15
Selvanathan, Eliyathamby Antony
15
Kandil, Magda
14
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Applied economics
Journal of retailing and consumer services
The international review of retail, distribution and consumer research
7
Psychology & marketing
3
Journal of service management
2
The changing roles of advertising : [extended versions of papers presented at the 11th ICORIA (International Conference on Research in Advertising) Stockholm, Sweden in June 2012]
2
The journal of consumer marketing
2
Australasian marketing journal
1
European journal of marketing : EJM
1
Journal of business research : JBR
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of service theory and practice
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Managing service quality : MSQ ; an international journal
1
Nordic journal of business : NJB
1
Technological forecasting & social change : an international journal
1
The European retail digest : the authoritative guide to trends and developments in retailing across Europe
1
The journal of product & brand management
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ECONIS (ZBW)
15
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1
Moderator variables in consumer research : a call for caution
Söderlund, Magnus
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303249
Saved in:
2
Service robots with (perceived) theory of mind : an examination of humans' reactions
Söderlund, Magnus
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013364466
Saved in:
3
When service robots look at themselves in the mirror : an examination of the effects of perceptions of robotic self-recognition
Söderlund, Magnus
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209566
Saved in:
4
Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012171941
Saved in:
5
Joking with customers in the service encounter has a negative impact on customer satisfaction : replication and extension
Söderlund, Magnus
;
Oikarinen, Eeva-Liisa
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 55-64
Persistent link: https://www.econbiz.de/10011826035
Saved in:
6
The proactive employee on the floor of the store and the impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 46-53
Persistent link: https://www.econbiz.de/10011883136
Saved in:
7
The consumer experience : the impact of supplier effort and consumer effort on customer satisfaction
Söderlund, Magnus
;
Sagfossen, Sofie
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 219-229
Persistent link: https://www.econbiz.de/10011747828
Saved in:
8
The depicted service employee in marketing communications : an empirical assessment of the impact of facial happiness
Söderlund, Magnus
;
Sagfossen, Sofie
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 186-193
Persistent link: https://www.econbiz.de/10011743240
Saved in:
9
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
10
Loyalty program rewards and their impact on perceived justice, customer satisfaction, and repatronize intentions
Söderlund, Magnus
;
Colliander, Jonas
- In:
Journal of retailing and consumer services
25
(
2015
),
pp. 47-57
Persistent link: https://www.econbiz.de/10011313602
Saved in:
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