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~isPartOf:"Applied economics letters"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"The Cornell hospitality quarterly"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Gastronomie
192
Restaurant industry
192
Consumer behaviour
91
Konsumentenverhalten
91
Dienstleistungsqualität
43
Service quality
43
Customer satisfaction
26
Kundenzufriedenheit
26
USA
24
United States
24
Restaurants
23
Relationship marketing
22
Coronavirus
16
Brand management
14
Firm performance
14
Markenführung
14
Unternehmenserfolg
14
Emotion
13
Restaurant
12
Tourism
12
Food
11
Viral marketing
11
Virales Marketing
11
Tourismus
10
Arbeitsverhalten
9
Brand image
9
COVID-19
9
Internet marketing
9
Lebensmittel
9
Markenimage
9
Online-Marketing
9
Work behaviour
9
Ethnic group
8
Ethnische Gruppe
8
Führungskräfte
8
Holiday behaviour
8
Managers
8
Tipping behaviour
8
Tourism employees
8
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English
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Han, Heesup
2
Alasker, Thamir Hamad
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Ammari, Nedra Bahri
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Asante, Bismark Omane
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Aziz, Mariam Ashraf
1
Ballester, Estefania
1
Baloglu, Seyhmus
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Bao, Yafang
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Bradley, Graham L.
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Bufquin, Diego
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Busser, James
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1
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1
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1
Faria, Marina Dias de
1
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1
Ge, Li
1
Ghonim, Mohamed A.
1
Guchait, Priyanko
1
Han, Wenjia
1
Huang, Leijun
1
Hung, Kuang-peng
1
Hwang, Jinsoo
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Hwang, Yoo Hee
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Jani, Dev
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Just, David
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1
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Applied economics letters
International journal of contemporary hospitality management
The Cornell hospitality quarterly
International journal of hospitality management
65
Journal of hospitality marketing & management
22
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Journal of travel and tourism marketing
9
Journal of retailing and consumer services
8
The TQM journal : the international review of organizational improvement
5
Asia Pacific journal of marketing and logistics
4
Journal of hospitality and tourism insights
4
Marketing intelligence & planning
4
Cogent business & management
3
Cornell hospitality quarterly : CQ
3
Journal of business research : JBR
3
Journal of international food & agribusiness marketing
3
Services marketing quarterly
3
The service industries journal
3
Tourism management : research, policies, practice
3
Discussion paper / Tinbergen Institute
2
Global business and finance review
2
International journal of economics and business research
2
International journal of quality & reliability management
2
Journal of Islamic marketing
2
Journal of business ethics : JOBE
2
Managing service quality : MSQ ; an international journal
2
Service business
2
The journal of applied business research
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Accounting perspectives : a journal of The Canadian Academic Accounting Association
1
Acta oeconomica Pragensia : vědecký časopis Vysoke Školy Ekonomické v Praze
1
Advances in Marketing, Customer Relationship Management, and E-Services (AMCRMES) book series
1
Amfiteatru economic : an economic and business research periodical
1
Asia-Pacific journal of business administration
1
Asian Journal of Management Science and Applications
1
Benchmarking : an international journal ; BIJ
1
Central European business review : CEBR
1
Columbia Business School Research Paper
1
Corporate board : role, duties & composition; accountability, responsability, committment
1
Economic developments in India : quarterly update : analysis, reports, policy documents
1
Enlightening tourism : ET ; a pathmaking journal
1
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1
Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
2
Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19 : evidence from emergent markets
Khashan, Mohamed A.
;
Elsotouhy, Mohamed
;
Aziz, Mariam Ashraf
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1353-1374
Persistent link: https://www.econbiz.de/10014483845
Saved in:
3
Interactive CSR campaign and symbolic brand benefits : a moderated mediation model of brand trust and self-congruity in the
restaurant
industry
Sung, Kyong Sik
;
Lee, Seoki
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4535-4554
Persistent link: https://www.econbiz.de/10014430133
Saved in:
4
When a robot makes your dinner : a comparative analysis of product level and customer experience between the US and Chinese robotic restaurants
Ma, Emily
;
Bao, Yafang
;
Huang, Leijun
;
Wang, Danni
; …
- In:
The Cornell hospitality quarterly
64
(
2023
)
2
,
pp. 184-211
Persistent link: https://www.econbiz.de/10014253097
Saved in:
5
Comparison of customer reviews for local and chain restaurants : multilevel approach to Google reviews data
Yalcinkaya, Beril
;
Just, David
- In:
The Cornell hospitality quarterly
64
(
2023
)
1
,
pp. 63-73
Persistent link: https://www.econbiz.de/10014229650
Saved in:
6
Females' customer engagement with eco-friendly restaurants in Instagram : the role of past visits
Ballester, Estefania
;
Ruiz Mafe, Carla
;
Rubio Benito, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
6
,
pp. 2267-2288
Persistent link: https://www.econbiz.de/10014280955
Saved in:
7
Indirect customer-to-customer interactions and experiential value : examining solo and social diners
Han, Wenjia
;
Jiang, Wen
;
Tang, Jason
;
Raab, Carola
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 1668-1691
Persistent link: https://www.econbiz.de/10013412075
Saved in:
8
When observers of customer incivility revisit the restaurant : roles of relationship closeness and norms
Hwang, Yoo Hee
;
Wang, Xingyu
;
Guchait, Priyanko
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4227-4244
Persistent link: https://www.econbiz.de/10013413354
Saved in:
9
Post COVID-19 recovery for independent full-service restaurants using the salience theory : what will it take to get customers to return?
Sun, Xiaodi
;
Ge, Li
;
Marvil, Charles
- In:
International journal of contemporary hospitality management
34
(
2022
)
12
,
pp. 4609-4630
Persistent link: https://www.econbiz.de/10013455344
Saved in:
10
The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa
;
Bufquin, Diego
;
Nalley, Michael E.
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
Saved in:
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