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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"International business and economics research journal"
~isPartOf:"Technovation : the international journal of technological innovation, entrepreneurship and technology management"
~isPartOf:"The service industries journal"
~subject:"Complaint management"
~subject:"Innovation"
~subject:"Vergleich"
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Search: subject_exact:"Nationalchina"
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Complaint management
Innovation
Vergleich
Taiwan
165
Dienstleistungsqualität
28
Service quality
28
Consumer behaviour
22
Konsumentenverhalten
22
Beziehungsmarketing
19
Customer satisfaction
19
Kundenzufriedenheit
19
Relationship marketing
19
Hotel industry
16
Hotellerie
16
Bank
12
Data envelopment analysis
12
Data-Envelopment-Analyse
12
Performance measurement
10
Performance-Messung
10
Firm performance
9
Unternehmenserfolg
9
AHP approach
8
AHP-Verfahren
8
China
8
E-commerce
8
Electronic Commerce
8
Financial services
8
Finanzdienstleistung
8
Profitability
8
Rentabilität
8
Online retailing
7
Online-Handel
7
Balanced Scorecard
6
Balanced scorecard
6
Brand image
6
Brand management
6
Competitive advantage
6
Einzelhandel
6
Fuzzy sets
6
Fuzzy-Set-Theorie
6
Markenführung
6
Markenimage
6
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18
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18
Case study
1
Fallstudie
1
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English
18
Author
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Chang, Pao-long
2
Lin, Wen-bao
2
Shih, Hsin-Yu
2
Venezia, Chiulien C.
2
Venezia, Gerald
2
Bao, Yan
1
Blankson, Charles
1
Cavico, Frank J.
1
Chang, Hung-fan
1
Chang, Jui-huang
1
Cheng, Colin Chi-Jyun
1
Cheng, Julian Ming Sung
1
Hsiao, Shu-ling
1
Hsing, Woan-Chiau
1
Hsu, Chin-tien
1
Hsu, Meng-hui
1
Hu, Hsiu-hua
1
Ku, Yi Ling
1
Lai, Hsien-Che
1
Lee, Wen-ruey
1
Liau, Shu-Jong
1
Luo, Chih-ming Arthur
1
Mujtaba, Bahaudin G.
1
Sher, Peter J.
1
Shiu, Eric C.
1
Shyu, Joseph Z.
1
Su, Chi-hung
1
Su, Ching-shu
1
Sutikno, Bayu
1
Tsai, Chen-tsang Simon
1
Tu, Chiayu
1
Venezia, Chiulien Chuang
1
Wang, Michael C.-H.
1
Yang, Ching-Chow
1
Yang, Heng-li
1
Yang, Phil Y.
1
Yang, Suechin
1
Yang, Szu-chi
1
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Asia Pacific journal of marketing and logistics
International business and economics research journal
Technovation : the international journal of technological innovation, entrepreneurship and technology management
The service industries journal
Technological forecasting & social change : an international journal
20
International journal of technology management : IJTM
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of business ethics : JOBE
7
Innovation: organization & management : IOM
5
Review of Pacific Basin financial markets and policies
5
SpringerLink / Bücher
5
Technology analysis & strategic management
5
The journal of business & industrial marketing
5
International journal of hospitality management
4
Journal of global information management : an official publication of the Information Resources Management Association
4
Journal of hospitality marketing & management
4
Management decision : MD
4
Management research review
4
Research policy : policy, management and economic studies of science, technology and innovation
4
The international journal of human resource management
4
Asian economic journal : journal of the East Asian Economic Association
3
International journal of services and standards
3
International journal of services technology and management
3
Journal of Asia Pacific business
3
Knowledge management research & practice : KMRP
3
Maritime policy and management : MPM
3
Seoul journal of economics
3
Service business
3
Taiwan's development experience : lessons on roles of government and market ; [papers presented at a conference held at Cornell Univ., Ithaca, New York on May 3 and 4, 1996]
3
Technology in society : an international journal
3
The journal of services marketing
3
Asia Pacific business review
2
Asia Pacific journal of management
2
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
2
Asian Pacific economic literature
2
CASE paper
2
Chinese management studies : CMS
2
Discussion paper / the Institute of Economics, Academia Sinica
2
Discussion paper series / A / Institute of Economic Research
2
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ECONIS (ZBW)
18
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1
"Balanced scorecard" as an operation-level strategic planning tool for service innovation
Luo, Chih-ming Arthur
;
Chang, Hung-fan
;
Su, Chi-hung
- In:
The service industries journal
32
(
2012
)
12
,
pp. 1937-1956
Persistent link: https://www.econbiz.de/10009582155
Saved in:
2
Civilization, national culture and ethical work climates : a comparative study of CPA firms in China and Taiwan
Venezia, Gerald
;
Venezia, Chiulien C.
;
Bao, Yan
- In:
International business and economics research journal
11
(
2012
)
10
,
pp. 1147-1153
Persistent link: https://www.econbiz.de/10009659268
Saved in:
3
Is ethics education necessary? : a comparative study of moral cognizance in Taiwan and the United States
Venezia, Chiulien C.
;
Venezia, Gerald
;
Cavico, Frank J.
; …
- In:
International business and economics research journal
10
(
2011
)
3
,
pp. 17-28
Persistent link: https://www.econbiz.de/10009312822
Saved in:
4
Mediating and moderating processes in the relation between problem customer perceptions and work-family conflict
Hu, Hsiu-hua
;
Hsu, Chin-tien
;
Lee, Wen-ruey
;
Chang, …
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1365-1380
Persistent link: https://www.econbiz.de/10009154339
Saved in:
5
Service recovery expectation model : from the perspectives of consumers
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 873-889
Persistent link: https://www.econbiz.de/10003993297
Saved in:
6
Relevant factors that affect service recovery performance
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 891-910
Persistent link: https://www.econbiz.de/10003993299
Saved in:
7
Exploring the solution : the contextual effect on consumer dissatisfaction and innovativeness in financial service companies
Yang, Szu-chi
;
Tu, Chiayu
;
Yang, Suechin
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 557-568
Persistent link: https://www.econbiz.de/10003870682
Saved in:
8
Hybrid convenience stores : the changing role of convenience stores in Taiwan
Cheng, Julian Ming Sung
;
Blankson, Charles
;
Sutikno, Bayu
; …
- In:
Asia Pacific journal of marketing and logistics
21
(
2009
)
3
,
pp. 417-432
Persistent link: https://www.econbiz.de/10003883527
Saved in:
9
Service failures and recovery strategies of chain restaurants in Taiwan
Tsai, Chen-tsang Simon
;
Su, Ching-shu
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1779-1796
Persistent link: https://www.econbiz.de/10003930745
Saved in:
10
Mechanisms of developing innovative IT-enabled services : a case study of Taiwanese healthcare service
Yang, Heng-li
;
Hsiao, Shu-ling
- In:
Technovation : the international journal of …
29
(
2009
)
5
,
pp. 327-337
Persistent link: https://www.econbiz.de/10009525855
Saved in:
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