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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"International journal of business and economics"
~isPartOf:"Marketing intelligence & planning"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
77
Konsumentenverhalten
77
Purchase intention
32
Customer service
21
Dienstleistungsqualität
21
Kundenservice
21
Service quality
21
Brand image
20
Markenimage
20
Beziehungsmarketing
19
Relationship marketing
19
Customer satisfaction
16
Brand management
12
Markenführung
12
Online retailing
11
Online-Handel
11
Environmental consciousness
10
Umweltbewusstsein
10
Advertising effects
8
Kaufentscheidung
8
Purchase decision
8
Werbewirkung
8
Brand
7
China
7
Markenartikel
7
Viral marketing
7
Virales Marketing
7
Advertising
6
Beschwerdemanagement
6
Complaint management
6
Purchase intentions
6
Social Web
6
Social web
6
Sustainable product
6
Werbung
6
Öko-Produkt
6
Confidence
5
Green marketing
5
Nachhaltige Entwicklung
5
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Article
16
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16
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English
16
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Akin, Mahmut Selami
1
Barnes, Bradley R.
1
Bish, Rachael
1
Chan, Auston
1
Chan, Shiu Fai
1
Chen, Po-Ju
1
Chikweche, Tendai
1
Cui, Jinsheng
1
Du, Wenxuan
1
Fukukawa, Kyoko
1
Guan, Xinhua
1
Kim, Jong-Hyeong
1
Kursunluoglu, Emel
1
Ma, Ke
1
Mena, Miguela
1
Okumuş, Abdullah
1
Qian, Si
1
Shelby, Lori
1
Shih, Hui-Wen
1
Solberg Søilen, Klaus
1
Stanton, John Philip
1
Sweet, Tia
1
Tontini, Gerson
1
Toufani, Samrand
1
Weerapon Thongma
1
Youn, Hyewon
1
Zanchett, Ricardo
1
Zhong, Jianan
1
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Published in...
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Asia Pacific journal of marketing and logistics
International journal of business and economics
Marketing intelligence & planning
Journal of retailing and consumer services
57
International journal of hospitality management
47
The journal of services marketing
47
Journal of business research : JBR
44
Journal of service research : JSR
19
Journal of service research
18
The service industries journal
17
Journal of hospitality marketing & management
16
International journal of contemporary hospitality management
14
Psychology & marketing
14
Journal of service management
12
Cogent business & management
11
Journal of retailing
11
Journal of service theory and practice
11
Service business
11
Services marketing quarterly
11
The TQM journal : the international review of organizational improvement
10
Journal of service theory and practice : JSTP
9
International journal of services, economics and management
8
Journal of air transport management
8
Journal of internet commerce
8
Managing service quality : MSQ ; an international journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
International journal of consumer studies
7
International journal of services and operations management
7
Journal of the Academy of Marketing Science
7
Marketing letters : a journal of research in marketing
7
Australasian marketing journal
6
European journal of marketing : EJM
6
International journal of business information systems : IJBIS
6
International journal of electronic marketing and retailing : IJEMR
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
International journal of quality and service sciences
6
International journal of retail and distribution management
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of travel and tourism marketing
6
Technological forecasting & social change : an international journal
6
The Cornell hospitality quarterly
6
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ECONIS (ZBW)
16
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10
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16
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date (oldest first)
1
The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Cui, Jinsheng
;
Zhong, Jianan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2621-2644
Persistent link: https://www.econbiz.de/10014430271
Saved in:
2
Creating value for patients through service encounter experiences : evidence from Turkey
Akin, Mahmut Selami
;
Okumuş, Abdullah
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
4
,
pp. 828-848
Persistent link: https://www.econbiz.de/10014285902
Saved in:
3
Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
Saved in:
4
The effect of inoculation messages on service recovery
Ma, Ke
;
Qian, Si
- In:
Marketing intelligence & planning
40
(
2022
)
6
,
pp. 710-723
Persistent link: https://www.econbiz.de/10013393518
Saved in:
5
My Soul Shoe* store story : poor product repair and customer service experience
Sweet, Tia
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 233-239
Persistent link: https://www.econbiz.de/10011971511
Saved in:
6
The importance of aesthetics on customers' intentions to
purchase
smartphones
Toufani, Samrand
;
Stanton, John Philip
;
Chikweche, Tendai
- In:
Marketing intelligence & planning
35
(
2017
)
3
,
pp. 316-338
Persistent link: https://www.econbiz.de/10011706980
Saved in:
7
Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)
Tontini, Gerson
;
Solberg Søilen, Klaus
;
Zanchett, Ricardo
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
5
,
pp. 1116-1135
Persistent link: https://www.econbiz.de/10011796582
Saved in:
8
Getting back to basics with modern technology : accuracy, timeliness, and customer service
Shelby, Lori
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 201-204
Persistent link: https://www.econbiz.de/10011971493
Saved in:
9
Medical insurance mayhem : one woman's struggle for information
Bish, Rachael
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 219-225
Persistent link: https://www.econbiz.de/10011971508
Saved in:
10
Hotel shuttle service fails to get the customer to the airport on time
Weerapon Thongma
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 241-247
Persistent link: https://www.econbiz.de/10011971515
Saved in:
1
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