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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~subject:"Consumer engagement"
~subject:"Failed service quality"
~subject:"Omni-channel retailing"
~subject:"Relationship marketing"
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Search: subject_exact:"Qualitätsmanagement"
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Consumer engagement
Failed service quality
Omni-channel retailing
Relationship marketing
Quality management
12
Qualitätsmanagement
12
Dienstleistungsqualität
8
Service quality
8
Customer satisfaction
7
Kundenzufriedenheit
7
Beziehungsmarketing
5
Consumer behaviour
5
Konsumentenverhalten
5
E-commerce
3
Electronic Commerce
3
Logistics provider
3
Logistikdienstleister
3
Product quality
3
Produktqualität
3
Innovation
2
Kano model
2
Logistics
2
Logistik
2
Online retailing
2
Online-Handel
2
service quality
2
3PL services
1
Award
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BFSI
1
Betriebliche Wertschöpfung
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Channel-service configuration
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Cold-chain logistics
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Consumer empowerment
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Consumer loyalty
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Cross-border logistics
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Customer defection
1
Customer dissatisfaction
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Customer service
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Customer value
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Ahmed, Waqar
1
Arsalan Najmi
1
Chen, Chien-Chou
1
Chen, Tser-yieth
1
Deng, Ssu
1
Hung, Li-Mei
1
Lee, Sheng Yen
1
Sohn, Changsoo
1
Solberg Søilen, Klaus
1
Song, Jae H.
1
Tontini, Gerson
1
Wu, Hsueh Ling
1
Yeh, Tsai-lien
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Zanchett, Ricardo
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Asia Pacific journal of marketing and logistics
International journal of electronic customer relationship management : IJECRM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
International journal of productivity and quality management : IJPQM
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
The TQM journal : the international review of organizational improvement
9
Journal of retailing and consumer services
8
Total quality management & business excellence
8
International journal of hospitality management
7
International journal of quality and service sciences
7
Europäische Hochschulschriften / 5
6
International journal of quality & reliability management
6
International journal of production research
5
International journal of services and operations management
5
Journal of business-to-business marketing
5
The service industries journal
5
Benchmarking : an international journal
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
4
International journal of contemporary hospitality management
4
International journal of project management : the journal of The International Project Management Association
4
Journal of business research : JBR
4
Profession : Wissenschaftsedition im Rainer Hampp Verlag
4
Quality management journal : QMJ
4
Benchmarking : an international journal ; BIJ
3
Gabler Edition Wissenschaft
3
Gabler-Edition Wissenschaft
3
International journal of business excellence
3
International journal of business excellence : IJBEX
3
International journal of management concepts and philosophy : IJMCP
3
International journal of production economics
3
Journal of business economics : JBE
3
Journal of business economics and management
3
Journal of open innovation : technology, market, and complexity
3
Management decision : MD
3
Managing service quality : MSQ ; an international journal
3
Reihe Tagungsberichte / Thüringer Staatskanzlei
3
Basler Schriften zum Marketing
2
Berichte aus der Betriebswirtschaft
2
Cogent business & management
2
Customer Management : Vertriebs- und Servicekonzepte der Zukunft
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ECONIS (ZBW)
6
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1
Effect of channel integration quality on consumer responses within omni-channel retailing
Chen, Tser-yieth
;
Yeh, Tsai-lien
;
Wu, Hsueh Ling
;
Deng, Ssu
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
1
,
pp. 149-173
Persistent link: https://www.econbiz.de/10013553040
Saved in:
2
Assessing channel quality to measure customers' outcome in online purchasing
Arsalan Najmi
;
Ahmed, Waqar
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 179-201
Persistent link: https://www.econbiz.de/10011966928
Saved in:
3
Service quality of sports centers and customer loyalty
Lee, Sheng Yen
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
4
,
pp. 870-879
Persistent link: https://www.econbiz.de/10011792218
Saved in:
4
Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)
Tontini, Gerson
;
Solberg Søilen, Klaus
;
Zanchett, Ricardo
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
5
,
pp. 1116-1135
Persistent link: https://www.econbiz.de/10011796582
Saved in:
5
IT-enabled inter-firm governance model to manage service quality level through customers' feedback
Song, Jae H.
;
Sohn, Changsoo
- In:
International journal of electronic customer …
9
(
2015
)
2/3
,
pp. 122-137
Persistent link: https://www.econbiz.de/10011586443
Saved in:
6
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
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