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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The service industries journal"
~language:"eng"
~language:"fra"
~language:"nld"
~language:"pol"
~person:"Eid, Riyad"
~person:"Mortimer, Gary"
~person:"Park, Jungkun"
~person:"Paul, Justin"
~subject:"Kundenzufriedenheit"
~subject:"Online-Marketing"
~subject:"Vertrauen"
~subject:"Viral marketing"
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Kundenzufriedenheit
Online-Marketing
Vertrauen
Viral marketing
Consumer behaviour
45
Konsumentenverhalten
45
Customer satisfaction
20
Beziehungsmarketing
18
Relationship marketing
18
Dienstleistungsqualität
15
Service quality
15
Brand management
14
Markenführung
14
Einzelhandel
13
Retail trade
13
Online retailing
10
Online-Handel
10
Brand image
8
Markenimage
8
Brand
6
Confidence
6
Luxury goods
6
Luxusgüter
6
Markenartikel
6
Internet marketing
5
Retail
5
Satisfaction
5
USA
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United States
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Dienstleistungssektor
4
Innovation adoption
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Innovationsakzeptanz
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Service industry
4
Trust
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Website
4
Beschwerdemanagement
3
Complaint management
3
Customer service
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Emotion
3
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3
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27
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English
French
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Polish
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Eid, Riyad
Mortimer, Gary
Park, Jungkun
Paul, Justin
Söderlund, Magnus
12
Prentice, Catherine
10
Quach, Sara
9
Rana, Nripendra P.
8
Dwivedi, Yogesh Kumar
7
Lombart, Cindy
7
Thaichon, Park
7
Akhtar, Nadeem
6
Ladhari, Riadh
6
Louis, Didier
6
Dhir, Amandeep
5
Hollebeek, Linda D.
5
Jebarajakirthy, Charles
5
Kandampully, Jay
5
Khan, Imran
5
Park, Eunil
5
Poncin, Ingrid
5
Seger-Guttmann, Tali
5
Souiden, Nizar
5
Alves, Helena
4
Baier, Daniel
4
Bilgihan, Anil
4
Cambra-Fierro, Jesús
4
Casidy, Riza
4
Chakraborty, Shibashish
4
Islam, Jamid Ul
4
Jain, Nikunj Kumar
4
Konuk, Faruk Anıl
4
Nilashi, Mehrbakhsh
4
Thaichon, Paramaporn
4
Zhang, Yu
4
Agag, Gomaa
3
Akram, Umair
3
Anisimova, Tatiana
3
Augusto, Mário Gomes
3
Bala, Pradip Kumar
3
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Asia Pacific journal of marketing and logistics
Journal of retailing and consumer services
The service industries journal
International journal of hospitality management
4
Journal of business research : JBR
3
International journal of consumer studies
2
The journal of services marketing
2
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
International journal of advertising : the review of marketing communications
1
International journal of business innovation and research : IJBIR
1
International journal of contemporary hospitality management
1
International journal of islamic marketing and branding
1
International journal of nonprofit & voluntary sector marketing
1
International journal of retail and distribution management
1
International marketing review
1
Journal of advertising research
1
Journal of air transport management
1
Journal of consumer behaviour
1
Journal of fashion marketing and management
1
Journal of financial services marketing : JFSM
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of marketing theory and practice
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
Management international review : MIR ; journal of international business
1
Managing service quality : MSQ ; an international journal
1
Nonprofit and voluntary sector quarterly : journal of the Association for Research on Nonprofit Organizations and Voluntary Action
1
Service business
1
Technological forecasting & social change : an international journal
1
The international journal of bank marketing : IJBM
1
The international review of retail, distribution and consumer research
1
Tourism management : research, policies, practice
1
Working paper series / Bradford University School of Management
1
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ECONIS (ZBW)
27
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27
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date (oldest first)
1
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
2
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
3
The effect of customer ethnocentrism and customer participation on global brand attitude : the perspective of Chinese customer
Hong, EunPyo
;
Park, Jungkun
;
Pensri Jaroenwanit
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014240277
Saved in:
4
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
5
Measuring customer aggression : Scale development and validation
Mortimer, Gary
;
Wang, Shasha
;
Osorio Andrade, María Lucila
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303231
Saved in:
6
Role of multidimensional customer brand engagement on customer behavior for online grocery shopping
Park, Jungkun
;
Hong, EunPyo
;
Ahn, Jiseon
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303390
Saved in:
7
Toward a new business model of retail industry : the role of brand experience and brand authenticity
Park, Jungkun
;
Hong, EunPyo
;
Park, Yun-na
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014364645
Saved in:
8
Unraveling customer repurchase intention in OFDL context : an investigation using a hybrid technique of SEM and fsQCA
Dogra, Nikhil
;
Adil, Mohd
;
Sadiq, Mohd
;
Dash, Ganesh
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253481
Saved in:
9
Watching is valuable : consumer views : content consumption on OTT platforms
Chakraborty, Debarun
;
Siddiqui, Mujahid
;
Siddiqui, Aaliyah
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014235399
Saved in:
10
Deciphering the impact of responsiveness on customer satisfaction, cross-buying behaviour, revisit intention and referral behaviour
Sharma, Deepika
;
Paul, Justin
;
Dhir, Sanjay
;
Taggar, Rashi
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2052-2072
Persistent link: https://www.econbiz.de/10013552967
Saved in:
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