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~isPartOf:"Benchmarking : an international journal"
~isPartOf:"International journal of services and standards"
~isPartOf:"Quality management journal : QMJ"
~subject:"Dienstleistungsqualität"
~subject:"Health care"
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Dienstleistungsqualität
Health care
Quality management
220
Qualitätsmanagement
220
Service quality
66
Standardisierung
30
Standardization
30
USA
29
United States
29
quality management
29
Gesundheitsversorgung
28
Hospital
28
Krankenhaus
28
Gesundheitswesen
25
Health care system
25
Lean Management
23
Lean management
23
Lieferkette
23
Supply chain
23
Customer satisfaction
22
Kundenzufriedenheit
22
Business process management
19
Lean Production
19
Lean production
19
Prozessmanagement
19
Product quality
16
Produktqualität
16
Performance measurement
15
Performance-Messung
15
Firm performance
14
Six Sigma
14
Unternehmenserfolg
14
Innovation
13
Bibliometrics
12
Bibliometrie
12
KMU
12
SME
12
Award
11
Industrie
11
Manufacturing industries
11
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1
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Article
69
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4
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Article in journal
73
Aufsatz in Zeitschrift
73
Collection of articles of several authors
3
Sammelwerk
3
Case study
2
Fallstudie
2
Aufsatzsammlung
1
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English
73
Author
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Prybutok, Victor R.
8
Chakraborty, Subhajit
4
Kaynak, Hale
4
McFadden, Kathleen L.
4
Davis, Mark
3
Fredendall, Lawrence D.
3
Johnson, Dana M.
3
Prybutok, Victor
3
Russell, Roberta S.
3
Bernardo, Vitor Zanetti
2
Blankson, Charles
2
Choi, Yunsik
2
Cudney, Elizabeth A.
2
Erkul, Muratcan
2
Ferrand, Yann B.
2
Gardner, John W.
2
Gerolamo, Mateus Cecílio
2
Gowen, Charles, III.
2
Honda, Ana Carolina
2
Lee, Jung Young
2
Linderman, Kevin W.
2
Nottingham, Quinton J.
2
Pirrallo, Ronald G.
2
Ponnaiyan, Subramaniam
2
Weathers, Danny
2
Zhang, Xiaoni
2
Ababneh, Khaldoun I.
1
Ajmal, Mian
1
AlNajem, Mohamad N.
1
AlShehail, Ohoud Ali
1
Alkhatib, Saleh
1
Anand, Kavin
1
Andersson, Roy
1
Ashton, Triss
1
Atrek, Banu
1
Azevedo, Eduardo H. Malheiros de
1
Bashar, Abul
1
Basu, Rana
1
Bayraktaroglu, Gul
1
Behl, Abhishek
1
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Benchmarking : an international journal
International journal of services and standards
Quality management journal : QMJ
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
97
The TQM journal : the international review of organizational improvement
75
International journal of productivity and quality management : IJPQM
66
International journal of quality & reliability management
63
Total quality management & business excellence
46
Health care management review : HCM review
37
International journal of quality and service sciences
35
International journal of services and operations management
30
Journal of health organization and management
29
International journal of production research
26
International journal of six sigma and competitive advantage : IJSSCA
24
Auditing : a journal of practice & theory
21
Beiträge zur Hochschulpolitik
20
International journal of hospitality management
19
Benchmarking : an international journal ; BIJ
18
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
15
Cogent business & management
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
Business process management journal
13
European research studies
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
Service business
13
The service industries journal
13
International journal of production economics
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
Journal of business research : JBR
11
Manufacturing & service operations management : M & SOM
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and operations management : IJSOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
Journal of hospitality marketing & management
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
8
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ECONIS (ZBW)
73
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1
Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari
;
Saunila, Minna
;
Ukko, Juhani
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
Saved in:
2
The interplay between supplier management practices and customer satisfaction : an empirical investigation of the banking industry in a developing country
Bashar, Abul
;
Rahman, Md. Mahbubur
;
Sakib, Md. Nazmus
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10014545249
Saved in:
3
Nurses perception of a hospital's process improvement on patient satisfaction
Choi, Yunsik
;
Fredendall, Lawrence D.
;
Roth, Aleda
; …
- In:
Quality management journal : QMJ
31
(
2024
)
2
,
pp. 77-101
Persistent link: https://www.econbiz.de/10014545357
Saved in:
4
An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres
Gavahi, Shakiba Sadat
;
Hosseini, Seyed Mohammad Hassan
; …
- In:
Benchmarking : an international journal
30
(
2023
)
5
,
pp. 1649-1671
Persistent link: https://www.econbiz.de/10014293156
Saved in:
5
Characterization of Lean Six Sigma projects in healthcare settings : empirical research
Sordan, Juliano Endrigo
;
Marinho, Clésio Aparecido
; …
- In:
Benchmarking : an international journal
30
(
2023
)
10
,
pp. 4058-4075
Persistent link: https://www.econbiz.de/10014502522
Saved in:
6
Total quality management and sustainability in the public service sector : the mediating effect of service innovation
AlShehail, Ohoud Ali
;
Khan, Mehmood
;
Ajmal, Mian
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 382-410
Persistent link: https://www.econbiz.de/10013040708
Saved in:
7
Modelling enablers of efficiency and sustainability of healthcare : a m-TISM approach
Sindhwani, Rahul
;
Kumar, Rajender
;
Behl, Abhishek
;
Punj …
- In:
Benchmarking : an international journal
29
(
2022
)
3
,
pp. 767-792
Persistent link: https://www.econbiz.de/10013040950
Saved in:
8
Evaluating the total quality and its role in measuring consumer satisfaction with e-healthcare services using the 5Qs model : a structure equation modeling approach
Verma, Prachi
;
Kumar, Satinder
;
Sharma, Sanjeev Kumar
- In:
Benchmarking : an international journal
29
(
2022
)
1
,
pp. 22-46
Persistent link: https://www.econbiz.de/10012990491
Saved in:
9
Basic Health Units services quality assessment through Kano and SERVQUAL models
Lacerda, Anderson Barbosa
;
Souza, Augusto Sergio da Silva
; …
- In:
Benchmarking : an international journal
29
(
2022
)
9
,
pp. 2858-2880
Persistent link: https://www.econbiz.de/10014231610
Saved in:
10
Adolescent psychological well-being and adulthood cardiovascular disease risk : longitudinal association and implications for care quality management
Srinivas, Sharan
;
Anand, Kavin
;
Chockalingam, Anand
- In:
Benchmarking : an international journal
29
(
2022
)
10
,
pp. 3163-3175
Persistent link: https://www.econbiz.de/10014231748
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