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~isPartOf:"Betriebswirtschaftslehre für Technologie und Innovation"
~isPartOf:"International journal of innovation management"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Hotellerie"
~subject:"Innovationsmanagement"
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Search: subject:"Beziehungsmanagement"
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Hotellerie
Innovationsmanagement
Beziehungsmarketing
139
Relationship marketing
139
Consumer behaviour
77
Konsumentenverhalten
77
Customer satisfaction
68
Kundenzufriedenheit
68
Dienstleistungsqualität
55
Service quality
55
Hotel industry
38
Gastronomie
22
Restaurant industry
22
Brand management
21
Innovation management
21
Markenführung
21
Brand image
18
Markenimage
18
Viral marketing
16
Virales Marketing
16
Customer integration
15
Innovation
15
Kundenintegration
15
Beschwerdemanagement
14
Complaint management
14
customer loyalty
14
loyalty
14
Gastgewerbe
12
Hospitality industry
12
Social Web
12
Social web
12
Brand
11
Confidence
11
Markenartikel
11
Vertrauen
11
Hospital
10
Krankenhaus
10
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10
satisfaction
10
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51
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8
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8
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7
Case study
2
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2
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1
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English
51
German
8
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Han, Heesup
3
O'Connor, Peter
3
Assaker, Guy
2
Bartl, Michael
2
Gil Saura, Irene
2
Prentice, Catherine
2
Steinhoff, Fee
2
Tanford, Sarah
2
Agbemabiese, George Cudjoe
1
Al-Ansi, Amr
1
Al-Mamun, Abdullah
1
Anning-Dorson, Thomas
1
Augustin, Ina
1
Berezina, Katerina
1
Bertram, Matthias
1
Bilgihan, Anil
1
Braimah, Mahama
1
Brem, Alexander
1
Buur, Jacob
1
Cetin, Gurel
1
Cham Tat Huei
1
Chen, Chia-Chi
1
Chen, Mei-liang
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Chen, Wen-jung
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Cheng Boon Liat
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Chi, Christina Geng-Qing
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1
Ekiz, Erdogan H.
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El Haddad, Rania
1
Emilo, Esposito
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Faulk, Saskia
1
Fazal-e-Hasan, Syed
1
Fidel, Pilar
1
Fong, Lawrence Hoc Nang
1
Gallarza, Martina G.
1
Gasparin, Marta
1
Gelderman, Cees J.
1
Gómez-Suárez, Mónica
1
Ham, Sunny
1
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Betriebswirtschaftslehre für Technologie und Innovation
International journal of innovation management
Journal of hospitality marketing & management
International journal of hospitality management
85
International journal of contemporary hospitality management
41
Journal of business research : JBR
29
Tourism management : research, policies, practice
25
Industrial marketing management : the international journal for industrial and high-tech firms
21
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
Journal of travel and tourism marketing
17
SpringerLink / Bücher
13
The journal of business & industrial marketing
11
Journal of retailing and consumer services
10
International journal of technology marketing : IJTMkt
9
Journal of open innovation : technology, market, and complexity
9
Tourism management perspectives : TMP
8
Gabler Edition Wissenschaft
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Economic research
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
International journal of technology management : IJTM
6
Springer eBook Collection / Business and Economics
6
The journal of services marketing
6
Tourism and hospitality research : the surrey quarterly review
6
Cogent business & management
5
Global business and finance review
5
International journal of business innovation and research : IJBIR
5
Journal of hospitality and tourism insights
5
Journal of vacation marketing
5
Total quality management & business excellence
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
European journal of marketing : EJM
4
International journal of business and economics
4
International journal of business innovation and research
4
International journal of electronic customer relationship management : IJECRM
4
International journal of services, economics and management
4
Journal for global business advancement : JGBA
4
Journal of knowledge management
4
Journal of revenue and pricing management
4
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ECONIS (ZBW)
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1
Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica
;
Ieva, Marco
;
Gómez-Suárez, Mónica
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10014438602
Saved in:
2
Effects of customer relationship management on service innovation : moderating role of managers' risk-taking behavior and interaction frequency
Randhawa, Praneet
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 190-207
Persistent link: https://www.econbiz.de/10014511800
Saved in:
3
Understanding psychological ownership in access-based consumption through a theory synthesis : an investigation of Airbnb and hotels
Li, Jing
;
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 499-524
Persistent link: https://www.econbiz.de/10014511822
Saved in:
4
Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework
O'Connor, Peter
;
Assaker, Guy
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 640-661
Persistent link: https://www.econbiz.de/10013327205
Saved in:
5
Do corporate social responsibility (CSR) initiatives boost customer retention in the hotel industry? : a moderation-mediation approach
Srivastava, Shalini
;
Singh, Nidhi
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 459-485
Persistent link: https://www.econbiz.de/10012549269
Saved in:
6
The impact of hotel servicescape on customer mindfulness and brand experience : the moderating role of length of stay
Haobin, Ye Ben
;
Huiyue, Ye
;
Peng, Li
;
Fong, Lawrence …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 592-610
Persistent link: https://www.econbiz.de/10012549287
Saved in:
7
Impact of customization and innovation on hospitality firms' performance
Tweneboah-Koduah, Ernest Yaw
;
Anning-Dorson, Thomas
; …
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 106-120
Persistent link: https://www.econbiz.de/10012256120
Saved in:
8
Hotel brand personality and brand loyalty : an affective, conative and behavioral perspective
Li, Xiangping
;
Yen, Chih-Lun
;
Liu, Tingting
- In:
Journal of hospitality marketing & management
29
(
2020
)
5
,
pp. 550-570
Persistent link: https://www.econbiz.de/10012256151
Saved in:
9
Examining an integrated model of green image, perceived quality, satisfaction, trust, and loyalty in upscale hotels
Assaker, Guy
;
O'Connor, Peter
;
El Haddad, Rania
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 934-955
Persistent link: https://www.econbiz.de/10012384382
Saved in:
10
Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing
;
Wen, Biyan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
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