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~isPartOf:"CHE research paper"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"NBER Working Paper"
~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~subject:"Dienstleistungsqualität"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Patients"
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Dienstleistungsqualität
Patienten
23
Patients
23
Hospital
20
Krankenhaus
20
Gesundheitsversorgung
18
Health care
18
Scheduling problem
11
Scheduling-Verfahren
11
Gesundheitswesen
10
Health care system
10
Service quality
10
appointment scheduling
8
Customer satisfaction
4
Kundenzufriedenheit
4
Business process management
3
Prozessmanagement
3
Satisfaction
3
Simulation
3
Theorie
3
Theory
3
Zufriedenheit
3
service operations
3
simulation
3
Beziehungsmarketing
2
Capacity planning
2
Consumer behaviour
2
Kapazitätsplanung
2
Konsumentenverhalten
2
Operations Research
2
Operations research
2
Patient satisfaction
2
Queueing theory
2
Relationship marketing
2
Terminplanung
2
Time scheduling
2
Warteschlangentheorie
2
Well-being
2
health care
2
healthcare
2
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Aufsatz in Zeitschrift
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Graue Literatur
6
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6
Working Paper
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10
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Gallan, Andrew S.
2
Liu, Nan
2
McColl-Kennedy, Janet R.
2
Anderson, David
1
Barakshina, Tatiana
1
Bretthauer, Kurt M.
1
Côté, Murray J.
1
Danaher, Tracey S.
1
Dhakate, Nikhil
1
Figueiredo, Bernardo
1
Gao, Guodong
1
Go Jefferies, Josephine
1
Golden, Bruce
1
Gollnhofer, Johanna Franziska
1
Hibbert, Sally
1
Joshi, Rohit
1
Kc, Diwas Singh
1
LaGanga, Linda R.
1
Lawrence, Stephen R.
1
Lervik-Olsen, Line
1
Luca, Nadina
1
Orsingher, Chiara
1
Osadchiy, Nikolay
1
Roy, Sanjit
1
Salzarulo, Peter A.
1
Schultz, Kenneth L.
1
Spanjol, Jelena
1
Tian, Lin
1
Verma, Rohit
1
Winklhofer, Heidi
1
Wu, Huamin
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Zheng, Hong
1
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CHE research paper
Journal of business research : JBR
NBER Working Paper
Production and operations management : an international journal of the Production and Operations Management Society
Health care management review : HCM review
33
Journal of health organization and management
21
Health marketing quarterly
17
Quality management journal : QMJ
14
The TQM journal : the international review of organizational improvement
14
Journal of health economics
9
International journal of pharmaceutical and healthcare marketing
7
International journal of productivity and quality management : IJPQM
7
Production and operations management : the flagship research journal of the Production and Operations Management Society
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Health care management science
6
Health economics
6
International journal of hospitality management
6
International journal of quality & reliability management
6
International journal of quality and service sciences
6
Health care management science : a new journal serving the international health care management community
5
International journal of pharmaceutical and healthcare marketing : IJPHM
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Total quality management & business excellence
5
Business process management journal
4
Health economics review
4
Technological forecasting & social change : an international journal
4
The service industries journal
4
Benchmarking : an international journal ; BIJ
3
International journal of production economics
3
International journal of production research
3
Journal of organizational behavior management
3
Public management review
3
Service business
3
Services marketing quarterly
3
Accounting and taxation review : A&TR
2
Administrative Sciences : open access journal
2
Applied economics
2
Cogent business & management
2
Decision sciences
2
Decision sciences : DS
2
Economic modelling
2
European journal of operational research : EJOR
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ECONIS (ZBW)
10
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1
-
10
of
10
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articles prioritized
date (newest first)
date (oldest first)
1
Classification of reviews of e-healthcare services to improve patient satisfaction : insights from an emerging economy
Dhakate, Nikhil
;
Joshi, Rohit
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014304055
Saved in:
2
Healthcare service enhancement with patient search
Zheng, Hong
;
Wu, Huamin
;
Tian, Lin
- In:
Journal of business research : JBR
152
(
2022
),
pp. 398-409
Persistent link: https://www.econbiz.de/10013493994
Saved in:
3
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
4
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
5
Are patients patient? : the role of time to appointment in patient flow
Osadchiy, Nikolay
;
Kc, Diwas Singh
- In:
Production and operations management : an international …
26
(
2017
)
3
,
pp. 469-490
Persistent link: https://www.econbiz.de/10011673556
Saved in:
6
Optimal choice for appointment scheduling window under patient no-show behavior
Liu, Nan
- In:
Production and operations management : an international …
25
(
2016
)
1
,
pp. 128-142
Persistent link: https://www.econbiz.de/10011437197
Saved in:
7
Panel size and overbooking decisions for appointment-based services under patient no-shows
Liu, Nan
;
Ziya, Serhan
- In:
Production and operations management : an international …
23
(
2014
)
12
,
pp. 2209-2223
Persistent link: https://www.econbiz.de/10010479060
Saved in:
8
Life is all about timing : an examination of differences in treatment quality for trauma patients based on hospital arrival time
Anderson, David
;
Gao, Guodong
;
Golden, Bruce
- In:
Production and operations management : an international …
23
(
2014
)
12
,
pp. 2178-2190
Persistent link: https://www.econbiz.de/10010479075
Saved in:
9
Appointment overbooking in health care clinics to improve patient service and clinic performance
LaGanga, Linda R.
;
Lawrence, Stephen R.
- In:
Production and operations management : an international …
21
(
2012
)
5
,
pp. 874-888
Persistent link: https://www.econbiz.de/10009667712
Saved in:
10
The impact of variability and patient information on health care system performance
Salzarulo, Peter A.
;
Bretthauer, Kurt M.
;
Côté, Murray J.
- In:
Production and operations management : an international …
20
(
2011
)
6
,
pp. 848-859
Persistent link: https://www.econbiz.de/10009405320
Saved in:
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