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~isPartOf:"Cogent business & management"
~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of health economics"
~subject:"Passagierluftverkehr"
~type_genre:"Aufsatz in Zeitschrift"
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Search: "Dienstleistungsqualität"
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Passagierluftverkehr
Dienstleistungsqualität
314
Service quality
314
Customer satisfaction
121
Kundenzufriedenheit
121
Consumer behaviour
79
Konsumentenverhalten
79
Airline
75
Fluggesellschaft
75
Beziehungsmarketing
52
Relationship marketing
52
Hospital
45
Krankenhaus
45
Air passenger transport
37
Air transport
36
Luftverkehr
36
Airport
29
Flughafen
29
Quality management
29
Qualitätsmanagement
29
Taiwan
24
service quality
24
Financial audit
21
Gesundheitsversorgung
21
Health care
21
Product quality
21
Produktqualität
21
USA
21
United States
21
Wirtschaftsprüfung
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17
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17
Competition
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Customer service
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Coronavirus
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Low-cost strategy
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Niedrigpreisstrategie
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Nursing home
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Aufsatz in Zeitschrift
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37
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1
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1
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English
37
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Chen, Ching-fu
3
Bezerra, George C. L.
2
Chang, Yu-chun
2
Gomes, Carlos Francisco
2
Aboagye, Michael Osei
1
Antwi, Collins Opoku
1
Arora, Swapan Deep
1
Arslan, Seda
1
Basak, Ecem
1
Bell, Morag
1
Bellizzi, Maria Grazia
1
Budd, Lucy
1
Buyle, Sven
1
Calisir, Fethi
1
Calisir, Nese
1
Can, Gülin Feryal
1
Carvajal-Trujillo, Elena
1
Castillo-Manzano, José I.
1
Chang, Hsin-Li
1
Chang, Yu-Chun
1
Chang, Yu-hern
1
Chang, Yu-wei
1
Claussen, Jan
1
Constantino, Francesco
1
Costa, Joana Martinho
1
Dell'Olio, Luigi
1
Di Gravio, Giulio
1
Douglas, Anneli
1
Eboli, Laura
1
Escobar-Rodríguez, Tomás
1
Fan, Chong-jun
1
Fuellhart, Kurt
1
Gures, Nuriye
1
Hazelin Ghaus
1
Hsiao, Man-Wei
1
Hsu, Chia-Jui
1
Hu, Kai-Chieh
1
Ihnatushchenko, Nataliia
1
Imam, Abeer
1
Inan, Hilal
1
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Cogent business & management
Journal of air transport management
Journal of health economics
Tourism management : research, policies, practice
8
Transportation research / E : an international journal
5
International journal of business and economics
3
Journal of travel and tourism marketing
3
International journal of quality and service sciences
2
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
The TQM journal : the international review of organizational improvement
2
The service industries journal
2
Tourism management perspectives : TMP
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
1
Economics of transportation : the official journal of the International Transportation Economics Association
1
Eurasian business review
1
Expert journal of business and management
1
International journal of hospitality management
1
International journal of innovation management
1
International journal of management and economics
1
International journal of productivity and quality management : IJPQM
1
Istanbul business research
1
Journal of Asia Business Studies
1
Journal of consumer behaviour : an international research review
1
Journal of economic development
1
Journal of economic studies
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of industrial engineering and management : JIEM
1
Journal of strategic marketing
1
Journal of transport economics & policy : JTEP
1
Journal of transport economics and policy
1
Networks and spatial economics : a journal of infrastructure modeling and computation
1
Quality management journal : QMJ
1
Review of business information systems
1
Scandinavian journal of hospitality and tourism
1
Southern economic journal
1
The journal of law & economics
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism review
1
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ECONIS (ZBW)
37
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1
Airline brand awareness and perceived quality effect on the attitudes towards frequent-flyer programs and airline brand choice : moderating effect of frequent-flyer programs
Koech, Alex Kipkorir
;
Buyle, Sven
;
Macário, Rosário
- In:
Journal of air transport management
107
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014322921
Saved in:
2
The impact of the COVID-19 pandemic on airlines’ passenger satisfaction
Pereira, Francisco
;
Costa, Joana Martinho
;
Ramos, Ricardo F.
- In:
Journal of air transport management
112
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014458974
Saved in:
3
Detecting passengers' heterogeneity on airlines’ services using SP data
Bellizzi, Maria Grazia
;
Dell'Olio, Luigi
;
Eboli, Laura
; …
- In:
Journal of air transport management
96
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013041115
Saved in:
4
Predicting airline passengers' loyalty using artificial neural network theory
Singh, Balgopal
- In:
Journal of air transport management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012591801
Saved in:
5
Does the nature of airport terminal service activities matter? : processing and non-processing service quality, passenger affective image and satisfaction
Antwi, Collins Opoku
;
Fan, Chong-jun
;
Ihnatushchenko, …
- In:
Journal of air transport management
89
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012383788
Saved in:
6
Key drivers of passengers' overall satisfaction at klia2 terminal
Nor Azlina Mohd Isa
;
Hazelin Ghaus
;
Norlida Abdul Hamid
; …
- In:
Journal of air transport management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012291826
Saved in:
7
The impact of airline service quality on passengers’ behavioral intentions using passenger satisfaction as a mediator
Shah, Faisal Tehseen
;
Syed, Zaineb
;
Imam, Abeer
;
Raza, Aiman
- In:
Journal of air transport management
85
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012253168
Saved in:
8
Effect of airline choice and temporality on flight delays
Arora, Swapan Deep
;
Mathur, Sameer
- In:
Journal of air transport management
86
(
2020
),
pp. 1-19
Persistent link: https://www.econbiz.de/10012253176
Saved in:
9
Low cost carriers in Southeast Asia : how does ticket price change the way passengers make their airline selection?
Truong Dothang
;
Pan, Jing Yu
;
Thapanat Buaphiban
- In:
Journal of air transport management
86
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012253198
Saved in:
10
Evaluation of passenger satisfaction with service quality : a consecutive method applied to the airline industry
Tahanisaz, Sahar
;
Shokuhyar, Sajjad
- In:
Journal of air transport management
83
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012170253
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