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~isPartOf:"Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen"
~isPartOf:"Forum Dienstleistungsmanagement"
~isPartOf:"Journal of service management"
~isPartOf:"Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement"
~subject:"Health care system"
~type:"article"
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Search: "Dienstleistungsqualität"
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Health care system
Dienstleistungsqualität
118
Service quality
118
Customer satisfaction
45
Kundenzufriedenheit
45
Beziehungsmarketing
42
Relationship marketing
42
Consumer behaviour
33
Konsumentenverhalten
33
Customer service
28
Kundenservice
28
Dienstleistungssektor
25
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25
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25
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Roboter
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Services marketing
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Arbeitszufriedenheit
7
Job satisfaction
7
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7
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13
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Beirão, Gabriela
2
Elg, Mattias
2
Engström, Jon
2
Fisk, Raymond P.
2
Patrício, Lia
2
Witell, Lars
2
Anderson, Laurel
1
Beierlein, Andrea
1
Cases, Anne-Sophie
1
De Gosson de Varennes, Serge
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Fuglsang, Lars
1
Fusco, Floriana
1
Guglielmetti, Chiara
1
Hall, Juliet
1
Helkkula, Anu
1
Hodgkinson, Ian R.
1
Hogan, Suellen J.
1
Hogreve, Jens
1
Jaakkola, Elina
1
Jun, Gyuchan Thomas
1
Lievens, Annouk
1
Mahr, Dominik
1
Marsilio, Marta
1
McColl-Kennedy, Janet R.
1
Mifsud, Matthieu
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N'Goala, Gilles
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Norin, Olof
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Odekerken-Schröder, Gaby
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Paluch, Stefanie
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Pinho, Nelson
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Poksinska, Bozena
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Ponsignon, Frederic
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Smart, Andi
1
Snyder, Hannah
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Valtakoski, Aku
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Van Oerle, Sarah
1
Verleye, Katrien
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Wallin, Arto Juhani
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Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
Forum Dienstleistungsmanagement
Journal of service management
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
Journal of health organization and management
28
Health care management review : HCM review
24
The TQM journal : the international review of organizational improvement
22
Journal of health economics
16
Quality management journal : QMJ
14
Health marketing quarterly
12
International journal of productivity and quality management : IJPQM
12
Journal of business research : JBR
12
Technological forecasting & social change : an international journal
12
The service industries journal
11
Total quality management & business excellence
11
Management science : journal of the Institute for Operations Research and the Management Sciences
10
European journal of operational research : EJOR
9
Health economics
9
International journal of hospitality management
9
International journal of services and operations management
9
Production and operations management : an international journal of the Production and Operations Management Society
9
International journal of pharmaceutical and healthcare marketing : IJPHM
8
International journal of production research
8
International journal of quality & reliability management
8
Manufacturing & service operations management : M & SOM
8
Production and operations management : the flagship research journal of the Production and Operations Management Society
8
The Milbank quarterly
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of quality and service sciences
7
Journal of the Operational Research Society
7
Service business
7
Socio-economic planning sciences : the international journal of public sector decision-making
7
The European journal of health economics : HEPAC ; health economics in prevention and care
7
The journal of services marketing
7
Health economics review
6
Journal of public economics
6
Services marketing quarterly
6
Australasian marketing journal
5
International journal of production economics
5
International journal of public sector management
5
International journal of public sector management : IJPSM
5
Journal of operations management
5
Omega : the international journal of management science
5
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13
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
3
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
4
Value cocreation in service ecosystems : investigating health care at the micro, meso, and macro levels
Beirão, Gabriela
;
Patrício, Lia
;
Fisk, Raymond P.
- In:
Journal of service management
28
(
2017
)
2
,
pp. 227-249
Persistent link: https://www.econbiz.de/10011704032
Saved in:
5
Service innovations breaking institutionalized rules of health care
Wallin, Arto Juhani
;
Fuglsang, Lars
- In:
Journal of service management
28
(
2017
)
5
,
pp. 972-997
Persistent link: https://www.econbiz.de/10011801847
Saved in:
6
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
7
What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien
;
Jaakkola, Elina
;
Hodgkinson, Ian R.
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
Saved in:
8
Coordinatiing online health communities for cognitive and affective value creation
Van Oerle, Sarah
;
Mahr, Dominik
;
Lievens, Annouk
- In:
Journal of service management
27
(
2016
)
4
,
pp. 481-506
Persistent link: https://www.econbiz.de/10011563644
Saved in:
9
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
Saved in:
10
Healthcare experience quality : an empirical exploration using content analysis techniques
Ponsignon, Frederic
;
Smart, Andi
;
Williams, Mike
;
Hall, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 460-485
Persistent link: https://www.econbiz.de/10011389090
Saved in:
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