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~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"International journal of business information systems : IJBIS"
~isPartOf:"Journal of retailing"
~subject:"Datenschutz"
~subject:"Einzelhandel"
~subject:"Electronic Commerce"
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Search: subject_exact:"Kundenbeziehungen"
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Datenschutz
Einzelhandel
Electronic Commerce
Beziehungsmarketing
203
Relationship marketing
203
Consumer behaviour
92
Konsumentenverhalten
92
Retail trade
54
Customer satisfaction
40
Kundenzufriedenheit
40
E-commerce
31
Online retailing
28
Online-Handel
28
Dienstleistungsqualität
23
Service quality
23
Social Web
17
Social web
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Distribution channel
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Vertriebsweg
16
Internet marketing
15
Marketing management
15
Marketingmanagement
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Online-Marketing
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Brand management
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Data Mining
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Markenführung
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CRM
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customer relationship management
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Beschwerdemanagement
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Complaint management
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Grewal, Dhruv
6
Neslin, Scott A.
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Noble, Stephanie M.
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Calantone, Roger J.
2
Deepika
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Hult, G. Tomas M.
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Kumar, V.
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Pauwels, Koen
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Reinartz, Werner J.
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Zhang, Yufei
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Ailawadi, Kusum L.
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Benoit, Sabine
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
International journal of business information systems : IJBIS
Journal of retailing
Journal of retailing and consumer services
209
Journal of business research : JBR
69
The international review of retail, distribution and consumer research
45
International journal of electronic customer relationship management : IJECRM
40
International journal of retail & distribution management
39
International journal of retail and distribution management
33
Industrial marketing management : the international journal for industrial and high-tech firms
27
International journal of electronic marketing and retailing : IJEMR
22
The journal of services marketing
20
International journal of e-business research : an official publication of the Information Resources Management Association
19
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
18
SpringerLink / Bücher
18
Asia Pacific journal of marketing and logistics
17
International journal of internet marketing and advertising : IJIMA
17
The service industries journal
17
Journal of internet commerce
16
Journal of strategic marketing
16
Cogent business & management
15
Electronic commerce research
15
Marketing intelligence & planning
15
The journal of business & industrial marketing
15
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
14
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
14
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
14
Journal of the Academy of Marketing Science
14
Psychology & marketing
14
Electronic markets : the international journal on networked business
13
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
13
Journal of marketing
13
International journal of electronic commerce : IJEC
12
Journal of electronic commerce research : JECR
12
Management science : journal of the Institute for Operations Research and the Management Sciences
12
Technological forecasting & social change : an international journal
12
Gabler Edition Wissenschaft
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
International journal of production economics
11
Journal of open innovation : technology, market, and complexity
11
Electronic Services
10
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ECONIS (ZBW)
76
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1
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
2
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
3
Relationship marketing in online retailing : a theoretical and empirical analysis from an Indian perspective
Deepika
;
Singh, Shashank Vikram Pratap
- In:
International journal of business information systems : …
44
(
2023
)
1
,
pp. 40-63
Persistent link: https://www.econbiz.de/10014436447
Saved in:
4
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
5
More than machines : the role of the future retail salesperson in enhancing the customer experience
Pappas, Alec
;
Fumagalli, Elena
;
Rouziou, Maria
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 518-531
Persistent link: https://www.econbiz.de/10014465643
Saved in:
6
Retailing groundedness : how to improve customer experience, brand perceptions, and customer loyalty through feelings of groundedness
Bruckberger, Gianna
;
Fuchs, Christoph
;
Schreier, Martin
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 594-604
Persistent link: https://www.econbiz.de/10014465661
Saved in:
7
The store of the future : engaging customers through sensory elements, personalized atmospherics, and interpersonal interaction
Szocs, Courtney
;
Kim, Yeseul
;
Lim, Mikyoung
;
Arroyo, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 605-620
Persistent link: https://www.econbiz.de/10014465663
Saved in:
8
Co-creating affective atmospheres in retail experience
Joy, Annamma
;
Wang, Jeff Jianfeng
;
Orazi, Davide C.
; …
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 297-317
Persistent link: https://www.econbiz.de/10014322019
Saved in:
9
Multichannel customer purchase behavior and long tail effects in the fashion goods market
Ratchford, Brian Thomas
;
Soysal, Gonca
;
Zentner, Alejandro
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10014283357
Saved in:
10
"If you loved our product" : do conditional review requests harm retailer loyalty?
Koukova, Nevena T.
;
Wang, Rebecca Jen-Hui
;
Isaac, Mathew S.
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 85-101
Persistent link: https://www.econbiz.de/10014283363
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