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~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Journal of research in interactive marketing : interactive marketing and computer-mediated communication"
~isPartOf:"Journal of retailing"
~subject:"Datenschutz"
~subject:"Einzelhandel"
~subject:"Electronic Commerce"
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Datenschutz
Einzelhandel
Electronic Commerce
Beziehungsmarketing
199
Relationship marketing
199
Consumer behaviour
104
Konsumentenverhalten
104
Retail trade
50
Customer satisfaction
34
Kundenzufriedenheit
34
Internet marketing
32
Online-Marketing
32
Social Web
29
Social web
29
Brand management
26
Markenführung
26
Online retailing
25
Online-Handel
25
E-commerce
23
Dienstleistungsqualität
22
Service quality
22
Marketing management
21
Marketingmanagement
21
Distribution channel
18
Vertriebsweg
18
Brand image
16
Markenimage
16
Customer experience
15
Brand
12
Social media marketing
12
Salespeople
11
Verkaufspersonal
11
Beschwerdemanagement
9
Complaint management
9
Customer integration
9
Customer service
9
Kundenintegration
9
Kundenservice
9
Lieferantenmanagement
9
Supplier relationship management
9
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Grewal, Dhruv
6
Neslin, Scott A.
3
Noble, Stephanie M.
3
Calantone, Roger J.
2
Hult, G. Tomas M.
2
Kumar, V.
2
Pauwels, Koen
2
Reinartz, Werner J.
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Ruyter, Ko de
2
Straker, Karla
2
Wrigley, Cara
2
Zhang, Yufei
2
Acuti, Diletta
1
Ahlbom, Carl-Philip
1
Ahmed, Asad
1
Aiello, Gaetano
1
Ailawadi, Kusum L.
1
Aiolfi, Simone
1
Algesheimer, René
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Bilgicer, Tolga
1
Biswas, Dipayan
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Blair, Edward A.
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Blut, Markus
1
Bodapati, Anand V.
1
Bolander, Willy
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Brandon, Renee
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
Journal of retailing
Journal of retailing and consumer services
209
Journal of business research : JBR
69
The international review of retail, distribution and consumer research
45
International journal of electronic customer relationship management : IJECRM
40
International journal of retail & distribution management
39
International journal of retail and distribution management
33
Industrial marketing management : the international journal for industrial and high-tech firms
27
International journal of business information systems : IJBIS
22
International journal of electronic marketing and retailing : IJEMR
22
The journal of services marketing
20
International journal of e-business research : an official publication of the Information Resources Management Association
19
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
18
SpringerLink / Bücher
18
Asia Pacific journal of marketing and logistics
17
International journal of internet marketing and advertising : IJIMA
17
The service industries journal
17
Journal of internet commerce
16
Journal of strategic marketing
16
Cogent business & management
15
Electronic commerce research
15
Marketing intelligence & planning
15
The journal of business & industrial marketing
15
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
14
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
14
Journal of the Academy of Marketing Science
14
Psychology & marketing
14
Electronic markets : the international journal on networked business
13
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
13
Journal of marketing
13
International journal of electronic commerce : IJEC
12
Journal of electronic commerce research : JECR
12
Management science : journal of the Institute for Operations Research and the Management Sciences
12
Technological forecasting & social change : an international journal
12
Gabler Edition Wissenschaft
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
International journal of production economics
11
Journal of open innovation : technology, market, and complexity
11
Electronic Services
10
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ECONIS (ZBW)
68
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1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
More than machines : the role of the future retail salesperson in enhancing the customer experience
Pappas, Alec
;
Fumagalli, Elena
;
Rouziou, Maria
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 518-531
Persistent link: https://www.econbiz.de/10014465643
Saved in:
4
Retailing groundedness : how to improve customer experience, brand perceptions, and customer loyalty through feelings of groundedness
Bruckberger, Gianna
;
Fuchs, Christoph
;
Schreier, Martin
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 594-604
Persistent link: https://www.econbiz.de/10014465661
Saved in:
5
The store of the future : engaging customers through sensory elements, personalized atmospherics, and interpersonal interaction
Szocs, Courtney
;
Kim, Yeseul
;
Lim, Mikyoung
;
Arroyo, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 605-620
Persistent link: https://www.econbiz.de/10014465663
Saved in:
6
Co-creating affective atmospheres in retail experience
Joy, Annamma
;
Wang, Jeff Jianfeng
;
Orazi, Davide C.
; …
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 297-317
Persistent link: https://www.econbiz.de/10014322019
Saved in:
7
Drivers of satisfaction and usage continuance in e-grocery retailing : a collaborative design supported perspective
Kumar, Amresh
;
Sikdar, Pallab
;
Gupta, Manali
;
Singh, …
- In:
Journal of research in interactive marketing : …
17
(
2023
)
2
,
pp. 176-194
Persistent link: https://www.econbiz.de/10014313198
Saved in:
8
Multichannel customer purchase behavior and long tail effects in the fashion goods market
Ratchford, Brian Thomas
;
Soysal, Gonca
;
Zentner, Alejandro
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10014283357
Saved in:
9
"If you loved our product" : do conditional review requests harm retailer loyalty?
Koukova, Nevena T.
;
Wang, Rebecca Jen-Hui
;
Isaac, Mathew S.
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 85-101
Persistent link: https://www.econbiz.de/10014283363
Saved in:
10
Sustaining shopping momentum in retail malls using real-time messaging
Vakeel, Khadija Ali
;
Fudurić, Morana
;
Viswanathan, Vijay
; …
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 102-114
Persistent link: https://www.econbiz.de/10014283364
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