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~isPartOf:"Electronic markets : the international journal on networked business"
~isPartOf:"International journal of electronic commerce : IJEC"
~isPartOf:"Journal of research in interactive marketing : interactive marketing and computer-mediated communication"
~subject:"Customer satisfaction"
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Search: subject_exact:"Elektronischer Markt"
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Customer satisfaction
E-commerce
179
Electronic Commerce
179
Online retailing
165
Online-Handel
165
Consumer behaviour
119
Konsumentenverhalten
119
Social Web
47
Social web
47
Internet marketing
46
Online-Marketing
46
Beziehungsmarketing
41
Relationship marketing
41
Internet
33
Einzelhandel
28
Retail trade
28
Kundenzufriedenheit
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Confidence
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Vertrauen
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Viral marketing
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Virales Marketing
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Website
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USA
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United States
18
Personalization
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Experiment
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Personalisierung
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China
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Data protection
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Datenschutz
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Preismanagement
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Pricing strategy
13
Dienstleistungsqualität
12
Distribution channel
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Service quality
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Vertriebsweg
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Lieferantenmanagement
11
Supplier relationship management
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Bibliometrics
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Lennon, Sharron J.
2
Adjei, Mavis T.
1
Ahmed, Asad
1
Bagherzadeh, Ramin
1
Bang, Nguyen
1
Bhatnagar, Amit
1
Bhattarai, Ashok
1
Blázquez, Marta
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Bons, Roger W. H.
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Chin, Wynne W.
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Chompis, Evangelos
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Chowa, Charles
1
Chung, Henry F. L.
1
Dai, Hua
1
Dika, Zamir
1
Elsharnouby, Tamer H.
1
Ezlika Ghazali
1
Farhang, Maryam
1
Feldberg, Frans
1
Galpayegani, S. Alireza Hashemi
1
Gao, Haixia
1
Gera, Rajat
1
Ghavamipoor, Hoda
1
Gupta, Manali
1
Ha, Young
1
Hooff, Bart van den
1
Horn, Hans
1
Huang, Tseng-Lung
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Im, Hyunjoo
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Joo, Eunsin
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Khan, Mohammed Naved
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King, Ruth C.
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Kumar, Amresh
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Lekhawipat, Watcharee
1
Liao, Chechen
1
Lin, Chinho
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Published in...
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Electronic markets : the international journal on networked business
International journal of electronic commerce : IJEC
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
Journal of retailing and consumer services
84
International journal of electronic marketing and retailing : IJEMR
28
Journal of internet commerce
24
Journal of business research : JBR
22
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
20
International journal of electronic customer relationship management : IJECRM
19
International journal of hospitality management
17
Cogent business & management
16
International journal of business information systems : IJBIS
15
Asia Pacific journal of marketing and logistics
14
Journal of electronic commerce research : JECR
14
International journal of e-business research : an official publication of the Information Resources Management Association
13
Tourism management : research, policies, practice
13
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
12
International journal of retail and distribution management
12
The service industries journal
12
Information systems and e-business management : ISeB
11
International journal of retail & distribution management
11
Journal of travel and tourism marketing
11
Psychology & marketing
11
Electronic commerce research and applications
9
Journal of hospitality marketing & management
9
Journal of retailing
9
Journal of strategic marketing
9
The journal of services marketing
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Service business
8
International journal of electronic business
7
International journal of internet marketing and advertising : IJIMA
7
International journal of quality & reliability management
7
International journal of quality and service sciences
7
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
7
Journal of marketing management : MM
7
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
The international review of retail, distribution and consumer research
7
Administrative Sciences : open access journal
6
Electronic commerce research
6
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Source
All
ECONIS (ZBW)
23
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1
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23
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1
Drivers of satisfaction and usage continuance in e-grocery retailing : a collaborative design supported perspective
Kumar, Amresh
;
Sikdar, Pallab
;
Gupta, Manali
;
Singh, …
- In:
Journal of research in interactive marketing : …
17
(
2023
)
2
,
pp. 176-194
Persistent link: https://www.econbiz.de/10014313198
Saved in:
2
Impact of delightful somatosensory augmented reality experience on online consumer stickiness intention
Huang, Tseng-Lung
;
Chung, Henry F. L.
- In:
Journal of research in interactive marketing : …
18
(
2024
)
1
,
pp. 6-30
Persistent link: https://www.econbiz.de/10014475046
Saved in:
3
How perceived interactivity affects consumers' shopping intentions in live stream commerce : roles of immersion, user gratification and product involvement
Joo, Eunsin
;
Yang, Jing
- In:
Journal of research in interactive marketing : …
17
(
2023
)
5
,
pp. 754-772
Persistent link: https://www.econbiz.de/10014428170
Saved in:
4
Enhancing consumer online reviews : the role of moral identity
Adjei, Mavis T.
;
Zhang, Nan
;
Bagherzadeh, Ramin
; …
- In:
Journal of research in interactive marketing : …
17
(
2023
)
1
,
pp. 110-125
Persistent link: https://www.econbiz.de/10013536283
Saved in:
5
The effects of two-way communication and chat service usage on consumer attitudes in the e-commerce retailing sector
Mero, Joel
- In:
Electronic markets : the international journal on …
28
(
2018
)
2
,
pp. 205-217
Persistent link: https://www.econbiz.de/10011890102
Saved in:
6
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
7
Exploring the role of website quality and hedonism in the formation of e-satisfaction and e-loyalty : evidence from internet users in India
Ahmed, Asad
;
Rahman, Obaidur
;
Khan, Mohammed Naved
- In:
Journal of research in interactive marketing : …
11
(
2017
)
3
,
pp. 246-267
Persistent link: https://www.econbiz.de/10011779157
Saved in:
8
A QoS-sensitive model for e-commerce customer behavior
Ghavamipoor, Hoda
;
Galpayegani, S. Alireza Hashemi
; …
- In:
Journal of research in interactive marketing : …
11
(
2017
)
4
,
pp. 380-397
Persistent link: https://www.econbiz.de/10011813290
Saved in:
9
Constructing online switching barriers : examining the effects of switching costs and alternative attractiveness on e-store loyalty in online pure-play retailers
Ezlika Ghazali
;
Bang, Nguyen
;
Mutum, Dilip S.
; …
- In:
Electronic markets : the international journal on …
26
(
2016
)
2
,
pp. 157-171
Persistent link: https://www.econbiz.de/10011666746
Saved in:
10
Bank employees' internal and external perspectives on e-service quality, satisfaction and loyalty
Stamenkov, Gjoko
;
Dika, Zamir
- In:
Electronic markets : the international journal on …
26
(
2016
)
3
,
pp. 291-309
Persistent link: https://www.econbiz.de/10011666857
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