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~isPartOf:"Emergent strategies for e-business processes, services, and implications : advancing corporate frameworks"
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Emergent strategies for e-business processes, services, and implications : advancing corporate frameworks
Journal of business research : JBR
649
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
281
SpringerLink / Bücher
256
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
187
Journal of the Academy of Marketing Science
171
Journal of strategic marketing
169
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
112
Tourism management : research, policies, practice
111
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Marketing intelligence & planning
105
Journal of retailing
104
Cogent business & management
102
Gabler Edition Wissenschaft
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
The international review of retail, distribution and consumer research
74
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
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ECONIS (ZBW)
7
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1
Managing the customer relationship
Ward, Keith F.
;
Rolland, Erik
;
Patterson, Raymond A.
- In:
Emergent strategies for e-business processes, services, …
,
(pp. 1-13)
.
2009
Persistent link: https://www.econbiz.de/10003950302
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2
A new conceptual framework for greater success with integration of E-CRM
Letaifa, Soumaya Ben
;
Perrien, Jean
- In:
Emergent strategies for e-business processes, services, …
,
(pp. 14-29)
.
2009
Persistent link: https://www.econbiz.de/10003950303
Saved in:
3
Managerial discretion and E-CRM performance
Coltman, Tim
;
Dolnicar, Sara
- In:
Emergent strategies for e-business processes, services, …
,
(pp. 30-46)
.
2009
Persistent link: https://www.econbiz.de/10003950304
Saved in:
4
Multi-channel retailing and customer satisfaction : implications for E-CRM
Warrington, Patricia T.
;
Gangstad, Elizabeth
;
Feinberg, …
- In:
Emergent strategies for e-business processes, services, …
,
(pp. 47-58)
.
2009
Persistent link: https://www.econbiz.de/10003950305
Saved in:
5
Do mobile CRM services appeal to loyalty program customers?
Liljander, Veronica
;
Polsa, Pia
;
Forsberg, Kim
- In:
Emergent strategies for e-business processes, services, …
,
(pp. 59-76)
.
2009
Persistent link: https://www.econbiz.de/10003950306
Saved in:
6
Developing a global CRM strategy
Shumanov, Michael
;
Ewing, Michael
- In:
Emergent strategies for e-business processes, services, …
,
(pp. 77-90)
.
2009
Persistent link: https://www.econbiz.de/10003950307
Saved in:
7
Complementary role of website in business model development
Kuivalainen, Olli
;
Ellonen, Hanna-Kaisa
;
Sainio, Liisa-Maija
- In:
Emergent strategies for e-business processes, services, …
,
(pp. 136-154)
.
2009
Persistent link: https://www.econbiz.de/10003950311
Saved in:
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