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~isPartOf:"European journal of marketing"
~isPartOf:"Foreign trade review : quarterly journal of Indian Institute of Foreign Trade"
~isPartOf:"The journal of consumer marketing"
~isPartOf:"The journal of services marketing"
~language:"eng"
~language:"spa"
~person:"Balaji, M. S."
~person:"Beatty, Sharon E."
~person:"Paul, Justin"
~person:"Roy, Sanjit"
~subject:"Consumer behaviour"
~subject:"Dienstleistungsqualität"
~subject:"Indien"
~subject:"Kundenzufriedenheit"
~subject:"Systematic literature review"
~type_genre:"Article in journal"
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Consumer behaviour
Dienstleistungsqualität
Indien
Kundenzufriedenheit
Systematic literature review
Konsumentenverhalten
5
Beziehungsmarketing
4
Relationship marketing
4
India
3
Confidence
2
Customer satisfaction
2
Dienstleistungsmarketing
2
Service quality
2
Services marketing
2
Vertrauen
2
1991-1999
1
Adolescent
1
Advertising effects
1
Beschwerdemanagement
1
Bio-Lebensmittel
1
Business services
1
Causality analysis
1
Client-based reputation of professional services
1
Cognition
1
Commitment
1
Communication
1
Comparison
1
Complaint management
1
Conflict
1
Consumer boosting
1
Consumer motivation
1
Consumption journey
1
Consumption theory
1
Corporate reputation
1
Customer delight
1
Customer integration
1
Customer service
1
Einkaufszentrum
1
Einzelhandel
1
Emotion
1
Environmental consciousness
1
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Online availability
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Undetermined
4
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Article
10
Type of publication (narrower categories)
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Article in journal
Aufsatz in Zeitschrift
10
Language
All
English
Spanish
Author
All
Balaji, M. S.
Beatty, Sharon E.
Paul, Justin
Roy, Sanjit
Sharma, Piyush
11
Debroy, Bibek
9
Mattila, Anna S.
9
Bhattacharyya, Bisweswar
7
Katti, Vijaya
7
Klaus, Philipp
7
O'Cass, Aron
7
Collier, Joel E.
6
Harris, Lloyd C.
6
Lysonski, Steven
6
Arora, D. S.
5
Barnes, Donald C.
5
Daunt, Kate L.
5
Durvasula, Srinivas
5
Hollebeek, Linda D.
5
Mago, Lakshman Dass
5
Sharan, Vyuptakesh
5
Carlson, Jamie
4
Chan, Kara
4
Dattatreyulu, M.
4
Goyal, Suresh K.
4
Lee, Richard
4
Luk, Sherriff T. K.
4
Manika, Danae
4
McColl-Kennedy, Janet R.
4
Mehta, S. S.
4
Minton, Elizabeth A.
4
Narayana, M. R.
4
Palmer, Adrian
4
Rosenbaum, Mark
4
Sarkar, Amal
4
Shoham, Aviv
4
Zolfagharian, Mohammadali
4
Ahuja, Shobha
3
Babakus, Emin
3
Banerjee, Pranab K.
3
Banerjee, Sarmila
3
Bang, Nguyen
3
Behl, Ramesh
3
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Published in...
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European journal of marketing
Foreign trade review : quarterly journal of Indian Institute of Foreign Trade
The journal of consumer marketing
The journal of services marketing
Journal of business research : JBR
33
Journal of retailing and consumer services
18
Journal of strategic marketing
6
European management journal
4
International journal of consumer studies
4
International journal of hospitality management
4
Technological forecasting & social change : an international journal
4
Business strategy and the environment
3
International journal of market research
3
Journal of marketing management : JMM ; journal of the Academy of Marketing
3
Journal of marketing theory and practice
3
Journal of service research : JSR
3
Psychology & marketing
3
The service industries journal
3
Asia Pacific journal of marketing and logistics
2
European journal of marketing : EJM
2
International business review : the official journal of the European International Business Academy
2
International journal of Indian culture and business management
2
International journal of contemporary hospitality management
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of marketing theory and practice : JMTP
2
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
2
Journal of retailing
2
The international journal of bank marketing : IJBM
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Asia Pacific business review
1
Asian journal of business ethics : AJBE
1
British journal of management
1
Electronic commerce research
1
European management review : EMR
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of entrepreneurial behavior & research
1
International journal of services, economics and management
1
International marketing review
1
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All
ECONIS (ZBW)
10
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1
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10
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articles prioritized
date (newest first)
date (oldest first)
1
Encouraging prolonged consumption through habit-boosting efforts : conceptualization and research agenda
Taylor, Jennifer Fries
;
Beatty, Sharon E.
;
Roberto, …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10014473581
Saved in:
2
Consumers' digital self-extension and pro-brand social media engagement : the role of culture
Rabbanee, Fazlul K.
;
Roy, Rajat
;
Roy, Sanjit
;
Sobh, Rana
- In:
European journal of marketing
57
(
2023
)
9
,
pp. 2199-2236
Persistent link: https://www.econbiz.de/10014448339
Saved in:
3
Greenfluencers as agents of social change : the effectiveness of sponsored messages in driving sustainable consumption
Kapoor, Payal S.
;
Balaji, M. S.
;
Jiang, Yangyang
- In:
European journal of marketing
57
(
2023
)
2
,
pp. 533-561
Persistent link: https://www.econbiz.de/10013502594
Saved in:
4
It's not whether you win or lose, it's how you play : customer delight in unpredictable experiential encounters
Barnes, Donald C.
;
Pelletier, Mark J.
;
Collier, Joel E.
; …
- In:
European journal of marketing
56
(
2022
)
8
,
pp. 2216-2249
Persistent link: https://www.econbiz.de/10013457336
Saved in:
5
Measuring client-based corporate reputation in B2B professional services : scale development and validation
Walsh, Gianfranco
;
Beatty, Sharon E.
;
Holloway, Betsy Bugg
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 173-187
Persistent link: https://www.econbiz.de/10011309002
Saved in:
6
Mother-adolescent daughter identity interplay processes
Gillison, Stephanie
;
Givan, Alexa Martinez
;
Beatty, …
- In:
The journal of consumer marketing
32
(
2015
)
4
,
pp. 234-244
Persistent link: https://www.econbiz.de/10011407095
Saved in:
7
Modelling trust in service relationships : a transnational perspective
Sekhon, Harjit
;
Roy, Sanjit
;
Shergill, Gurvinder S.
; …
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 76-86
Persistent link: https://www.econbiz.de/10009723099
Saved in:
8
Consumer behavior and purchase intention for organic food
Paul, Justin
;
Rana, Jyoti
- In:
The journal of consumer marketing
29
(
2012
)
6
,
pp. 412-422
Persistent link: https://www.econbiz.de/10009681531
Saved in:
9
Betrayal? : relationship quality implications in service recovery
Holloway, Betsy Bugg
;
Wang, Sijun
;
Beatty, Sharon E.
- In:
The journal of services marketing
23
(
2009
)
6
,
pp. 385-396
Persistent link: https://www.econbiz.de/10009525724
Saved in:
10
Trade and industrialisation in India : an empirical study
Paul, Justin
;
Sebastian, V. J.
;
Ramanathan, A.
- In:
Foreign trade review : quarterly journal of Indian …
35
(
2000
)
2/3
,
pp. 15-21
Persistent link: https://www.econbiz.de/10001572860
Saved in:
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