//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of services, economics and management"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Online-Handel"
~subject:"Relationship marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Deutschland
Online-Handel
Relationship marketing
Dienstleistungsqualität
112
Service quality
112
Customer satisfaction
66
Kundenzufriedenheit
66
Konsumentenverhalten
47
Beziehungsmarketing
34
service quality
15
Quality management
13
Qualitätsmanagement
13
Beschwerdemanagement
12
Complaint management
12
Customer service
12
Kundenservice
12
customer satisfaction
12
Structural equation model
9
Strukturgleichungsmodell
9
Malaysia
8
Online retailing
8
Dienstleistungssektor
7
Emotion
7
Service industry
7
E-commerce
6
Electronic Commerce
6
Hotel industry
6
Hotellerie
6
India
6
Indien
6
Mobile communications
6
Mobilkommunikation
6
SERVQUAL
6
Viral marketing
6
Virales Marketing
6
Bank
5
China
5
Digitale Dienste
5
Gesundheitsversorgung
5
Health care
5
more ...
less ...
Online availability
All
Undetermined
30
Type of publication
All
Article
64
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
65
Aufsatz in Zeitschrift
65
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
65
Author
All
Abdul Rahman
2
Balaji, M. S.
2
Cham Tat Huei
2
Dagger, Tracey S.
2
Norzalita Abd Aziz
2
Affara, Israa B.
1
Ahlawat, Pardeep K.
1
Akroush, Mamoun N.
1
Alireza Habibi
1
Anastasiadou, Kyriaki
1
Antonetti, Paolo
1
Anwar, Sohail
1
Ariffin, Ahmad Azmi Mohd.
1
Arul, S. Thanigai
1
Atılgan, Kalender Özcan
1
Babakus, Emin
1
Bakhshandeh, Ghasem
1
Barros, Marta Duarte de
1
Barrutia, José M.
1
Bhati, Narender Singh
1
Boon Liat Cheng
1
Brown, Mark R.
1
Butaney, Gul T.
1
Carbonell, Pilar
1
Cheah, Jun-Hwa
1
Choi, Beom Joon
1
Choi, Beom-jin
1
Choi, Jin Nam
1
Chong, Han-Xi
1
Chuah, Stephanie Hui-wen
1
Connie, Gan
1
Costa, Renato J. Lopes da
1
Dagger, Tracey
1
Dant, Rajiv P.
1
Dawood, Shuhd A.
1
Dent, Michael M.
1
Dias, Álvaro Lopes
1
Drennan, Judy
1
Easvaralingam, Yalini
1
Echebarria, Carmen
1
more ...
less ...
Published in...
All
European journal of marketing : EJM
International journal of services, economics and management
Journal of retailing and consumer services
271
International journal of hospitality management
243
Journal of business research : JBR
159
The journal of services marketing
146
The service industries journal
114
International journal of contemporary hospitality management
97
Journal of hospitality marketing & management
95
Journal of travel and tourism marketing
82
Services marketing quarterly
81
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
79
Journal of service research : JSR
69
Service business
63
Cogent business & management
54
Journal of service management
52
Tourism management : research, policies, practice
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Asia Pacific journal of marketing and logistics
41
Journal of air transport management
39
Managing service quality : MSQ ; an international journal
39
The TQM journal : the international review of organizational improvement
38
International journal of quality and service sciences
37
The international journal of bank marketing : IJBM
36
International journal of services and operations management
35
Journal of strategic marketing
35
Journal of service research
32
Journal of the Academy of Marketing Science
32
Total quality management & business excellence
31
International journal of quality & reliability management
30
Psychology & marketing
30
SpringerLink / Bücher
30
Industrial marketing management : the international journal for industrial and high-tech firms
28
Journal of retailing
28
Journal of Asian finance, economics and business : JAFEB
27
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
25
International journal of electronic marketing and retailing : IJEMR
25
Marketing intelligence & planning
24
International journal of electronic customer relationship management : IJECRM
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
more ...
less ...
Source
All
ECONIS (ZBW)
65
Showing
31
-
40
of
65
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
31
Consumer anger: a label in search of meaning
Antonetti, Paolo
- In:
European journal of marketing : EJM
50
(
2016
)
9/10
,
pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837
Saved in:
32
Service quality and gender differences in Brazilian self-service restaurants
Freitas, André Luís Policani
;
Barros, Marta Duarte de
- In:
International journal of services, economics and management
7
(
2015/2016
)
2/4
,
pp. 198-221
Persistent link: https://www.econbiz.de/10011688162
Saved in:
33
Value co-creation in e-commerce contexts : does product type matter?
Barrutia, José M.
;
Paredes, Mario R.
;
Echebarria, Carmen
- In:
European journal of marketing : EJM
50
(
2016
)
3/4
,
pp. 442-463
Persistent link: https://www.econbiz.de/10011574404
Saved in:
34
Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction
Liu, Matthew Tingchi
;
Yan, Li
;
Phau, Ian
;
Pérez, Andrea
; …
- In:
European journal of marketing : EJM
50
(
2016
)
3/4
,
pp. 464-487
Persistent link: https://www.econbiz.de/10011574451
Saved in:
35
Local revenue response to service quality : spatial effects in seasonal ticket revenue data
Müller, Sven
;
Haase, Knut
- In:
European journal of marketing : EJM
49
(
2015
)
9/10
,
pp. 1391-1416
Persistent link: https://www.econbiz.de/10011409358
Saved in:
36
The impact of motivation on customer satisfaction formation : a self-determination perspective
White, Christopher J.
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1923-1940
Persistent link: https://www.econbiz.de/10011449361
Saved in:
37
Service quality, customer satisfaction and loyalty in the Yemeni mobile service market
Akroush, Mamoun N.
;
Dawood, Shuhd A.
;
Affara, Israa B.
- In:
International journal of services, economics and management
7
(
2015
)
1
,
pp. 53-73
Persistent link: https://www.econbiz.de/10011607179
Saved in:
38
Mandatory use of technology-based self-service : does expertise help or hurt?
Reinders, Machiel
;
Frambach, Rudolf T.
;
Kleijnen, Mirella
- In:
European journal of marketing : EJM
49
(
2015
)
1/2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10010519471
Saved in:
39
The negative effect of team's prior experience and technological turbulence on new service development projects with customer involvement
Carbonell, Pilar
;
Rodriguez Escudero, Ana Isabel
- In:
European journal of marketing : EJM
49
(
2015
)
3/4
,
pp. 278-301
Persistent link: https://www.econbiz.de/10011309608
Saved in:
40
The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar
;
Lassar, Walfried M.
;
Butaney, Gul T.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
Saved in:
First
Prev
1
2
3
4
5
6
7
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->