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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Journal of marketing"
~source:"econis"
~subject:"Salespeople"
~subject:"Vertrauen"
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Search: "Customer relationship management"
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Salespeople
Vertrauen
Beziehungsmarketing
219
Relationship marketing
219
Consumer behaviour
101
Konsumentenverhalten
101
Customer satisfaction
45
Kundenzufriedenheit
45
Brand management
37
Markenführung
37
Dienstleistungsqualität
31
Service quality
31
Lieferantenmanagement
28
Supplier relationship management
28
Marketing management
27
Marketingmanagement
27
Brand image
24
Markenimage
24
Brand
19
Markenartikel
19
Customer value
18
Kundenwert
18
Social Web
17
Social web
17
Verkaufspersonal
17
B-to-B-Marketing
15
Business-to-business marketing
15
Customer service
13
Kundenservice
13
USA
13
United States
13
Internet marketing
12
Online-Marketing
12
Beschwerdemanagement
11
Complaint management
11
Customer integration
11
Einzelhandel
11
Kundenintegration
11
Retail trade
11
Viral marketing
11
Virales Marketing
11
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27
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Homburg, Christian
3
Bornemann, Torsten
2
Guenzi, Paolo
2
Paulssen, Marcel
2
Roulet, Raphael
2
Schmitz, Christian
2
Ahearne, Michael
1
Alavi, Sascha
1
Aurier, Philippe
1
Babakus, Emin
1
Baker, Brent L.
1
Balaji, M. S.
1
Bartholomew, Darrell E.
1
Bhattacharya, C. B.
1
Blazevic, Vera
1
Boichuk, Jeffrey P.
1
Bolander, Willy
1
Brown, Tom
1
Chen, Annie Huiling
1
Cote, Joseph A.
1
Dagger, Tracey S.
1
Dant, Rajiv P.
1
Dimitriadis, Sergios
1
Foroudi, Mohammad Mahdi
1
Foroudi, Pantea
1
Franke, George R.
1
Frieß, Maximilian
1
Ganesan, Shankar
1
Georges, Laurent
1
Grewal, Rajdeep
1
Gupta, Suraksha
1
Habel, Johannes
1
Hall, Zachary R.
1
Harris, Lloyd C.
1
He, Hongwei
1
Hochstein, Bryan
1
Hung, Kuang-peng
1
Jasmand, Claudia
1
Jha, Subhash
1
Kitchen, Philip J.
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European journal of marketing : EJM
Journal of marketing
Journal of retailing and consumer services
76
Industrial marketing management : the international journal for industrial and high-tech firms
75
Journal of business research : JBR
56
The journal of personal selling & sales management : JPSSM
41
The journal of business & industrial marketing
39
International journal of hospitality management
25
Journal of the Academy of Marketing Science
24
The service industries journal
24
Asia Pacific journal of marketing and logistics
21
Journal of strategic marketing
19
Journal of business-to-business marketing
18
The journal of services marketing
18
Journal of personal selling & sales management : JPSSM
17
Journal of financial services marketing : JFSM
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
Journal of service research : JSR
15
The international journal of bank marketing : IJBM
15
International journal of electronic marketing and retailing : IJEMR
14
International journal of retail & distribution management
13
Journal of hospitality marketing & management
13
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
13
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
12
Cogent business & management
11
Journal of business ethics : JOBE
11
Marketing intelligence & planning
11
International journal of electronic customer relationship management : IJECRM
10
Journal of retailing
10
Journal of travel and tourism marketing
10
Service business
10
International journal of contemporary hospitality management
9
Journal of global marketing
9
Market : review for marketing theory and practice
9
SpringerLink / Bücher
9
Gabler Edition Wissenschaft
8
International journal of bank marketing
8
Journal of internet commerce
8
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
8
Journal of service management
8
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ECONIS (ZBW)
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27
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date (oldest first)
1
Understanding the impact of relationship disruptions
Schmitz, Christian
;
Frieß, Maximilian
;
Alavi, Sascha
; …
- In:
Journal of marketing
84
(
2020
)
1
,
pp. 66-87
Persistent link: https://www.econbiz.de/10012176435
Saved in:
2
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
3
Sales representative departures and customer reassignment strategies in business-to-business markets
Shi, Huanhuan
;
Sridhar, Shrihari
;
Grewal, Rajdeep
; …
- In:
Journal of marketing
81
(
2017
)
2
,
pp. 25-44
Persistent link: https://www.econbiz.de/10011697520
Saved in:
4
Salesperson solution involvement and sales performance : the contingent role of supplier firm and customer-supplier relationship characteristics
Panagopoulos, Nikolaos G.
;
Rapp, Adam A.
;
Ogilvie, …
- In:
Journal of marketing
81
(
2017
)
4
,
pp. 144-164
Persistent link: https://www.econbiz.de/10011734912
Saved in:
5
Integrating identity, strategy and communications for trust, loyalty and commitment
Melewar, T. C.
;
Foroudi, Pantea
;
Gupta, Suraksha
; …
- In:
European journal of marketing : EJM
51
(
2017
)
3
,
pp. 572-604
Persistent link: https://www.econbiz.de/10011698245
Saved in:
6
Social bonding as a determinant of share of wallet and cross-buying behaviour in B2B relationships
Paulssen, Marcel
;
Roulet, Raphael
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 1011-1028
Persistent link: https://www.econbiz.de/10011708799
Saved in:
7
Know your customer : how salesperson perceptions of customer relationship quality form and influence account profitability
Mullins, Ryan R.
;
Ahearne, Michael
;
Lam, Son K.
;
Hall, …
- In:
Journal of marketing
78
(
2014
)
6
,
pp. 38-58
Persistent link: https://www.econbiz.de/10010463459
Saved in:
8
Does the customer matter most? : exploring strategic frontline employees’ influence of customers, the internal business team, and external business partners
Plouffe, Christopher R.
;
Bolander, Willy
;
Cote, Joseph A.
; …
- In:
Journal of marketing
80
(
2016
)
1
,
pp. 106-123
Persistent link: https://www.econbiz.de/10011507463
Saved in:
9
Eye for eye : examining retaliation in business-to-business relationships
Vidal, David
- In:
European journal of marketing : EJM
48
(
2014
)
1/2
,
pp. 47-67
Persistent link: https://www.econbiz.de/10010344386
Saved in:
10
Exploring relationship marketing in membership associations
Vincent, Nathan A.
;
Webster, Cynthia M.
- In:
European journal of marketing : EJM
47
(
2013
)
10
,
pp. 1622-1640
Persistent link: https://www.econbiz.de/10010201744
Saved in:
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