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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Cai, Liping A."
~person:"Fu, Xiaoxiao"
~person:"Kim, Wansoo"
~person:"Noble, Stephanie M."
~person:"Qu, Hailin"
~person:"Tanford, Sarah"
~subject:"Beziehungsmarketing"
~subject:"Destination management"
~subject:"Wahrnehmung"
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Search: "Customer relationship management"
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Beziehungsmarketing
Destination management
Wahrnehmung
Relationship marketing
32
Consumer behaviour
18
Konsumentenverhalten
18
Customer satisfaction
16
Kundenzufriedenheit
16
Dienstleistungsqualität
10
Service quality
10
Holiday behaviour
7
Urlaubsverhalten
7
Brand image
5
Einzelhandel
5
Markenimage
5
Retail trade
5
Airline
3
Arbeitszufriedenheit
3
Brand management
3
Customer integration
3
Customer service
3
Destinationsmanagement
3
Fluggesellschaft
3
Job satisfaction
3
Kundenintegration
3
Kundenservice
3
Loyalty
3
Markenführung
3
Meta-Analyse
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Meta-analysis
3
Tourism destination
3
Tourism industry
3
Tourism marketing
3
Tourismusmarketing
3
Tourismusregion
3
Tourismuswirtschaft
3
satisfaction
3
Automation
2
Automatisierung
2
Brand loyalty
2
Customer relationships
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32
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Blut, Markus
Brady, Michael K.
Cai, Liping A.
Fu, Xiaoxiao
Kim, Wansoo
Noble, Stephanie M.
Qu, Hailin
Tanford, Sarah
Han, Heesup
19
Hyun, Sunghyup Sean
9
Grewal, Dhruv
8
Lemon, Katherine N.
6
Wong, IpKin Anthony
6
Gustafsson, Anders
5
Kumar, Vikas
5
Yu, Jongsik
5
Dagger, Tracey S.
4
Harris, Lloyd C.
4
Hwang, Jinsoo
4
Kim, Insin
4
McColl-Kennedy, Janet R.
4
Verhoef, Peter C.
4
Ahn, Jiseon
3
Berezan, Orie
3
Chua, Bee-Lia
3
Cronin, J. J.
3
Evanschitzky, Heiner
3
Grégoire, Yany
3
He, Hongwei
3
Hollebeek, Linda D.
3
Hudson, Simon
3
Kaushik, Arun Kumar
3
Kozak, Metin
3
Lee, Choong-Ki
3
Lee, Jin-soo
3
Mattila, Anna S.
3
Moon, Hyoungeun
3
Neslin, Scott A.
3
Nordfält, Jens
3
Pauwels, Koen
3
Roggeveen, Anne L.
3
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European journal of marketing : EJM
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
Tourism management : research, policies, practice
International journal of hospitality management
16
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of hospitality marketing & management
8
Journal of business research : JBR
5
Journal of the Academy of Marketing Science
5
International journal of contemporary hospitality management
4
Journal of service research : JSR
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
The journal of services marketing
2
The service industries journal
2
Business horizons
1
Die Betriebswirtschaft : DBW
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Journal of marketing
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Kundenmanagement
1
MIT sloan management review
1
Marketing letters : a journal of research in marketing
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
SpringerLink / Bücher
1
The Cornell hospitality quarterly
1
The journal of personal selling & sales management : JPSSM
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
32
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1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
3
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
4
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
5
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
6
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
7
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
8
Environmental corporate social responsibility and the strategy to boost the airline's image and customer loyalty intentions
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
3
,
pp. 371-383
Persistent link: https://www.econbiz.de/10012179410
Saved in:
9
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
10
Halal tourism : travel motivators and customer retention
Han, Heesup
;
Al-Ansi, Amr
;
Köseoglu, Mehmet Ali
;
Lin, …
- In:
Journal of travel and tourism marketing
36
(
2019
)
9
,
pp. 1012-1024
Persistent link: https://www.econbiz.de/10012179519
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