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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Service business"
~subject:"Customer service"
~subject:"Online-Handel"
~subject:"Social web"
~subject:"Soziale Werte"
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Search: subject_exact:"Customer value"
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Customer service
Online-Handel
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Soziale Werte
Customer value
70
Kundenwert
69
Consumer behaviour
46
Konsumentenverhalten
46
Beziehungsmarketing
42
Relationship marketing
42
Customer satisfaction
22
Kundenzufriedenheit
22
Betriebliche Wertschöpfung
21
Value creation
21
Dienstleistungsqualität
16
Service quality
16
Customer integration
14
Kundenintegration
14
Marketing management
10
Marketingmanagement
10
Brand management
9
Einzelhandel
9
Markenführung
9
Retail trade
9
Value co-creation
8
Brand image
6
Markenimage
6
Online retailing
6
Social values
6
Mobile communications
5
Mobilkommunikation
5
Customer loyalty
4
Customer participation
4
Hedonic value
4
Kundenservice
4
Perceived value
4
Satisfaction
4
Social Web
4
USA
4
United States
4
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Aguilar-Illescas, Rocío
1
Ahrholdt, Dennis C.
1
Anaya-Sánchez, Rafael
1
Babin, Barry J.
1
Camp, Kerri
1
Carlson, Jamie
1
Castañeda, J. Alberto
1
Chen, Ching-fu
1
Chen, Hang
1
Chen, Ja-Shen
1
Chen, Shu-ching
1
Dong, Xuebing
1
Ekinci, Yuksel
1
Frías, Dolores M.
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Guan, Zhenzhong
1
Gummerus, Johanna
1
Hong, Soon Goo
1
Hsieh, C. Y.
1
Hu, JiaJing
1
Huang, Tseng-Lung
1
Itani, Omar S.
1
James, Kevin W.
1
Janupiboon, Thanyamai P.
1
Jaramillo, Fernando
1
Jones, Robert Paul
1
Kamalanon, Piyanoot
1
Kou, Yan
1
Liao, Junyun
1
Liao, Yi-Wen
1
Lin, Hsin-Hui
1
Liu, Yan
1
Liébana-Cabanillas, Francisco
1
Lu, Hsiao-Han
1
Molinillo, Sebastian
1
Natalia, Natalia
1
O'Cass, Aron
1
Paesbrugghe, Bert
1
Palma, Freida C.
1
Pang, Jiecong
1
Parker, Janna M.
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European journal of marketing : EJM
Journal of retailing and consumer services
Service business
Journal of business research : JBR
15
The journal of services marketing
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
The service industries journal
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of consumer studies
4
International journal of electronic commerce : IJEC
4
Technological forecasting & social change : an international journal
4
Electronic commerce research
3
International journal of hospitality management
3
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
3
Journal of travel and tourism marketing
3
SpringerLink / Bücher
3
The journal of product & brand management
3
European journal of marketing
2
Gabler Edition Wissenschaft
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of internet marketing and advertising : IJIMA
2
International journal of quality and service sciences
2
International journal of services and operations management
2
Journal of business economics and management
2
Journal of customer behaviour
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of nonprofit & public sector marketing
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of service management
2
Journal of service research : JSR
2
Management decision : MD
2
Marketing intelligence & planning
2
Marketing theory
2
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
2
Social Web im Tourismus : Strategien - Konzepte - Einsatzfelder
2
The journal of business & industrial marketing
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Tourism management : research, policies, practice
2
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
1
Arbeitspapier / Technische Hochschule Darmstadt, Fachbereich I, Rechts- und Wirtschaftswissenschaften, Institut für Volkswirtschaftslehre
1
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ECONIS (ZBW)
17
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1
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
2
Exploring the roles of vlogger characteristics and video attributes on followers' value perceptions and behavioral intention
Lu, Hsiao-Han
;
Chen, Ching-fu
;
Tai, Yi-Wen
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462368
Saved in:
3
More gain, more give? : the impact of brand community value on users' value co-creation
Liao, Junyun
;
Pang, Jiecong
;
Dong, Xuebing
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364053
Saved in:
4
Better or worse? : effects of online promotion habits on customer value : an empirical study
Wang, Qian
;
Chen, Hang
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366323
Saved in:
5
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
6
Reconceptualizing value creation : exploring the role of goal congruence in the co-creation process
Sheng, Margaret L.
;
Natalia, Natalia
;
Hsieh, C. Y.
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013209712
Saved in:
7
Social commerce website design, perceived value and loyalty behavior intentions : the moderating roles of gender, age and frequency of use
Molinillo, Sebastian
;
Aguilar-Illescas, Rocío
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012666047
Saved in:
8
What drives customers' post-purchase price search intention in the context of online price matching guarantees
Lin, Hsin-Hui
;
Tseng, Timmy H.
;
Yeh, Ching-Hsuan
;
Liao, …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238329
Saved in:
9
Between a rock and a hard place : seizing the opportunity of demanding customers by means of frontline service behaviors
Itani, Omar S.
;
Jaramillo, Fernando
;
Paesbrugghe, Bert
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012171888
Saved in:
10
Exploring hotel brand attachment : the mediating role of sentimental value
Liu, Yan
;
Kou, Yan
;
Guan, Zhenzhong
;
Hu, JiaJing
;
Pu, Bo
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012269079
Saved in:
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